Patient Experience Liaison
3 weeks ago
Atlantic Health System is seeking Full-Time Patient Experience Liaisons at Morristown Medical Center. Required hours are: 10:00AM-6:00PM including alternating weekends.
Essential Functions/Responsibilities:
- Addresses and greets patients and visitors upon arrival and offers direction and assistance as required.
- Acts as a liaison for all patients and families.
- Utilizes the skills and provides experience to the family members of the patient for patient care experience.
- Works with the team members, staff and physicians.
- Analyzes and resolves complaints and concerns and communicates issues to appropriate staff.
- Works with individuals or departments to minimize service delays and communicates delays to patients and families.
- Identifies and implements systems and processes to increase efficiency and reduce costs while maintaining service/mission quality.
- Provides data on patient care issues, maintains reports, analyses trends, and forwards information to appropriate departments for action.
- HCAHPS / OAS knowledgeable. Emergency Department patient flow and efficiency experience preferred.
- Performs other related duties as assigned.
- High School Diploma or GED equivalent required.
- Bachelor's degree in healthcare or relevant area preferred.
- To provide a safe environment to our patients, we require that all candidates must be able to read, write and speak English.
- Working knowledge of Microsoft Office required.
- Must effectively manage time, and function as a self- starter by being proactive.
- Excellent customer service experience preferred.
- Retail experienced preferred.
- HCAHPS knowledgeable preferred.
- Bilingual preferred.
- Proficient with Epic (preferred).
- Previous experience in caring for patients and families preferred.
- 2 years' experience in Healthcare, Customer Service, Hospitality or relevant area preferred.
ABOUT US
At Atlantic Health System, our promise to our communities is; Anyone who enters one of our facilities, will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 20,000 team members. Headquartered in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include:
- Morristown Medical Center, Morristown, NJ
- Overlook Medical Center, Summit, NJ
- Newton Medical Center, Newton, NJ
- Chilton Medical Center, Pompton Plains, NJ
- Hackettstown Medical Center, Hackettstown, NJ
- Goryeb Children's Hospital, Morristown, NJ
- CentraState Healthcare System, Freehold, NJ
- Atlantic Home Care and Hospice
- Atlantic Mobile Health
- Atlantic Rehabilitation
We have received awards and recognition for the services we have provided to our patients, team members and communities. Below are just a few of our accolades:
- 100 Best Companies to Work For ® and FORTUNE® magazine for 15 years
- Best Places to Work in Healthcare - Modern Healthcare
- 150 Top Places to work in Healthcare - Becker's Healthcare
- 100 Accountable Care Organizations to Know - Becker's Hospital Review
- Best Employers for Workers over 50 - AARP
- Gold-Level "Well Workplace": Wellness Council of America (WELCOA)
- One of the 100 Best Workplaces for "Millennials" Great Place to Work® and FORTUNE® magazine
- One of the 20 Best Workplaces in Health Care: Great Place to Work® and FORTUNE® magazine
- Official Health Care Partner of the New York Jets
- NJ Sustainable Business
Morristown Medical Center is a nationally-recognized leader in cardiology and heart surgery, orthopedics, gynecology, geriatrics, gastroenterology and GI surgery, pulmonology and lung surgery, and urology.
We are the only hospital in New Jersey named one of America's '50 Best Hospitals' for six consecutive years by Healthgrades and one of the World's Best Hospitals by Newsweek. We were included on Becker's Healthcare 2020 list of "100 Great Hospitals in America". In addition, Leapfrog recognized us with an "A" hospital safety grade - its highest - twelve consecutive times, and the Centers for Medicare and Medicaid Services awarded us again with its highest five-start rating in 2020.
Morristown Medical Center is a Magnet Hospital for Excellence in Nursing Service, the highest level of recognition achievable from the American Nurses Credentialing Center for facilities that provide acute care services. Our nonprofit hospital was also designated a Level I Regional Trauma Center by the American College of Surgeons and a Level II by the State of NJ.
EEO STATEMENT
Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.
-
Patient Services Representative/ Family Practice
5 months ago
Morristown, United States HealthStar Inc. - Equip Your Future Full timeEssential Functions: Greets and registers patients in prompt, pleasant, and courteous manner. Verifies all necessary information such as demographics and insurance information in the patient medical record or file. Responsible for preparation of patient medical records for daily appointments. Updates profiles on the patients. Responsible for filing medical...
-
Morristown, United States HealthStar Inc. - Equip Your Future Full timeBenefits:Medical Dental Vision 401(K) 401(K) matching Life and Disability Paid Time Off Essential Functions:Greets and registers patients in prompt, pleasant, and courteous manner. Verifies all necessary information such as demographics and insurance information in the patient medical record or file. Responsible for preparation of patient medical records for...
-
Morristown, United States HealthStar Inc. - Equip Your Future Full timeBenefits:Medical Dental Vision 401(K) 401(K) matching Life and Disability Paid Time Off Holidays Essential Functions:Greets and registers patients in prompt, pleasant, and courteous manner. Verifies all necessary information such as demographics and insurance information in the patient medical record or file. Responsible for preparation of patient medical...
-
Patient Registrar
4 weeks ago
Morristown, United States A-Line Staffing Solutions Full timeDuties: - Registrars provide immediate access for patients into the AHS at several points of entry - establishing medical record numbers via proper search methods. - Verifying insurance eligibility and accurately entering all patient demographic information and insurance information into the electronic medical record. - Registrars complete and process...
-
Patient Access Coordinator
1 month ago
Morristown, Tennessee, United States Atlantic Health System Full timeAbout the RoleThe Patient Access Representative plays a vital role in the patient and family experience, serving as an initial point of contact within our health system. This position requires a high level of customer service skills, as the representative will be interacting with patients and families on a daily basis.Key ResponsibilitiesRegister patients...
-
Patient Access Coordinator
4 weeks ago
Morristown, Tennessee, United States Atlantic Health System Full timeJob SummaryThe Patient Access Representative plays a vital role in the patient and family experience, serving as an initial point of contact within our health system. This position is responsible for greeting customers with a smile and addressing them by name in a courteous, respectful, and professional manner.Key ResponsibilitiesSecure accurate information...
-
Patient Care Coordinator
1 month ago
Morristown, Tennessee, United States Covenant Health Full timeJob Summary:Covenant Health is seeking a skilled Patient Care Assistant to join our team. As a Patient Care Assistant, you will play a vital role in providing direct patient care and support to our patients.Key Responsibilities:Assist patients with daily living activities, such as bathing, dressing, and grooming.Provide emotional support and comfort to...
-
Patient Care Professional
4 weeks ago
Morristown, Tennessee, United States Atlantic Health System Full timeAt Atlantic Health System, we strive to deliver exceptional patient care, recognizing the unique needs of all those we serve. Our team of dedicated healthcare professionals is committed to providing the highest quality care, at the right place, the right price, and the right time.We are a multispecialty physician group with over 1,000 doctors, nurse...
-
Patient Access Representative
1 month ago
Morristown, United States Atlantic Health System Full timeJob Description Atlantic Health System is seeking a Patient Access Representatives (part-time) in the Patient Access Dept at Chilton Medical Center to work Evening shifts, including every other weekend. Summary: The Patient Access Representative (PAR) plays a vital role in the patient and family experience, serving as an initial point of contact within our...
-
Lead Registered Nurse
5 days ago
Morristown, United States Actalent Full timeJob Title: Lead Registered Nurse Job Description The Lead Registered Nurse is responsible for assisting the physician and staff with the daily coordination of patient care and physician access. This role functions as the liaison between patients, staff, and physicians, ensuring smooth workflow and effective communication. Responsibilities * Assist the...
-
Lead LPN
1 week ago
Morristown, United States Actalent Full timeJob Title: Lead LPN Job Description The Lead LPN is responsible for assisting the physician and staff with the daily coordination of patient care and physician access. This role functions as the liaison between patients, staff, and physicians, ensuring smooth workflow and effective communication. Responsibilities + Assist the physician and staff with...
-
Lead LPN
1 week ago
Morristown, United States Actalent Full timeJob Title: Lead Registered Nurse / LPN Job Description The Lead Registered Nurse / LPN is responsible for assisting the physician and staff with the daily coordination of patient care and physician access. This role functions as the liaison between patients, staff, and physicians, ensuring smooth workflow and effective communication. Responsibilities +...
-
Lead LPN
1 week ago
Morristown, United States Actalent Full timeJob Title: Lead Registered Nurse / LPN Job Description The Lead Registered Nurse / LPN is responsible for assisting the physician and staff with the daily coordination of patient care and physician access. This role functions as the liaison between patients, staff, and physicians, ensuring smooth workflow and effective communication. Responsibilities *...
-
Lead LPN
1 week ago
Morristown, United States Actalent Full timeJob Title: Lead LPN Job Description The Lead LPN is responsible for assisting the physician and staff with the daily coordination of patient care and physician access. This role functions as the liaison between patients, staff, and physicians, ensuring smooth workflow and effective communication. Responsibilities * Assist the physician and staff with...
-
Lead Registered Nurse
6 days ago
Morristown, United States Actalent Full timeJob Title: Lead Registered Nurse / LPN Job Description The Lead Registered Nurse / LPN is responsible for assisting the physician and staff with the daily coordination of patient care and physician access. This role functions as the liaison between patients, staff, and physicians, ensuring smooth workflow and effective communication. Responsibilities *...
-
Patient Financial Counselor
4 months ago
Morristown, United States Atlantic Health System Full timeJob Description Atlantic Health System is seeking a part-time Patient Financial Counselor for the Financial Counseling department at our Corporate Location in Morristown to work 10AM - 2PM. Essential Function/Responsibilities: Screens patients for financial assistance, Medicaid, Charity, 501R and completes applications for those programs. Answers calls in...
-
PRN CVICU Registered Nurse
4 weeks ago
Morristown, United States Therapia Staffing Full timeThe Gifted Healthcare Experience\u00a0 Gifted Healthcare is an award-winning travel nursing agency that offers Per Diem nursing contracts at premier healthcare facilities across the United States. Gifted Healthcare believes in the power one person has to make a difference in a patient\u2019s care, inspiring Gifted's mission to help nurses thrive and advance...
-
PRN CVICU Registered Nurse
2 months ago
Morristown, United States Therapia Staffing Full timeThe Gifted Healthcare Experience\u00a0 Gifted Healthcare is an award-winning travel nursing agency that offers Per Diem nursing contracts at premier healthcare facilities across the United States. Gifted Healthcare believes in the power one person has to make a difference in a patient\u2019s care, inspiring Gifted's mission to help nurses thrive and advance...
-
RN - Patient Care Manager - Hospice
4 weeks ago
Morristown, United States LHC Group Full timeSummary We are hiring for an RN Case Manager in Hospice. At University of Tennessee Hospice in Morristown, TN, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the communities we serve-it truly is all about helping...
-
RN - Patient Care Manager - Hospice
2 weeks ago
Morristown, United States LHC Group Full timeSummary We are hiring for an RN Case Manager in Hospice. At University of Tennessee Hospice in Morristown, TN, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the communities we serve-it truly is all about helping...
