Salesforce Developer Support

3 weeks ago

Mt Laurel, United States TD Bank Group Full time

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**Salesforce Developer Support / IT Support Specialist (US)**

350896BR

Technology Solutions

Statewide Mount Laurel , NJ February 23, 2022

**Company Overview**

**About TD Bank, Americas Most Convenient Bank** TD Bank, Americas Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit Find TD Bank on Facebook at and on Twitter at .

TD Bank, Americas Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol TD. To learn more, visit .

**Department Overview**

At TD Bank we have a unique opportunity for working in a startup environment within the US Wealth management Engineering team. We are looking for a Salesforce Developer that will be responsible for designing solutions and owning the engineering, testing, release and deployment of applications.

Our Salesforce Developer will work with multiple stakeholders to deliver solutions that are highly usable, scalable, extensible, and maintainable on the Salesforce platform. This person will anticipate bottlenecks, drive the simplification and automation of processes and balance business needs versus technical constraints. Your technical expertise and operational excellence will influence the teams decisions and drive secure and robust solutions. While Salesforce will be the focus, the right Developer should be willing and able to learn and support other related technologies as needed.

**Job Description**

Key Duties & Responsibilities:

Manage Support Salesforce FSC production instance and sandboxes for resolution of any issues.

Provide Level 2 and Level 3 support (triage, debugging and resolution of production issues raised with 3rd party vendors, e.g. Salesforce, Skience, Riva.

Coordinate the evaluation, scope and completion of new development requests.

Responsible for developing, testing code updates in lower environments and create change sets to promote into production.

Work with our institutional management team to establish suitable processes to support administrative, development, and change management activities

Assist in training of new users, and grow the Salesforce.com skill set across the organization

Work independently with members of the user community to define and document development requirements

Negotiate solutions to complex business scenarios with multiple stakeholders and business use cases/agendas.

Configuration of Salesforce Financial Services Cloud and Sales Cloud

Execute on and report on the technical scope and client expectations.

Coordinate solution testing and end user sign off.

**Requirements**

Skills Required:

Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards

Creative and analytical thinker with strong problem-solving skills

Must demonstrate exceptional verbal and written communication skills

Must demonstrate ability to communicate effectively at all levels of the organization

Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs

Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes

Experience Required:

Minimum 5 years of experience as a Salesforce.com administrator

Previous experience with Salesforce Financial Service Cloud, Community Cloud and Sales Cloud.

Saleforce.com Admin (ADM201 and ADM211) certified

Sales Cloud, Financial Services Cloud and Developer certifications preferred

Proven ability to design and implement new processes and facilitate user adoption.

Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity

Strong understanding of Salesforce.com best practices and functionality

Strong data management abilities

A documented history of successfully driving projects to completion

Experience writing functional specifications, specifically for Salesforce requirements. Experience with data migrations from third party technology to Salesforce.com

Experience designing and building third party integrations with Salesforce.com

Experience and knowledge of DevOps in salesforce.

Development experience with either JAVA or Siebel.

Prior OO programming in JAVA, Ruby or .Net preferred.

Force.com platform experience.

Previous experience working in a SCRUM or agile environment preferred

Minimum of 3 years Salesforce.com development experience.

Minimum of 3 years development experience with Force.com, Visual Force or APEX.

SSO & web services experience.

A demonstrated ability to understand and articulate complex requirements

Minimum of 3 years experience of requirements gathering, testing & training experience.

**Hours**

40

**Inclusiveness**

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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