Sales and Service Overnight

1 month ago

North Hollywood, United States 24 Hour Fitness Full time

**FULL-TIME** Part-time

**LOCATION** 5300 Lankershim Blvd. Suite 100 North Hollywood CA 91601

**THIS IS AN OVERNIGHT POSITION**

**JOB SUMMARY**

The Sales & Service Overnight (SSO) is a member of the Club Operations team that serves the needs of members and guests to create a welcoming, informative, and enjoyable experience. Working a dedicated overnight shift, the SSO plays a critical role in upholding the 24 Hour Fitness Service Commitments starting with a Clean, Friendly, Well-Maintained gym. The SSO will regularly interact with guests inquiring about memberships and through consultative and engaging conversation, helps inspire guests to take the right next steps in pursuing their fitness goals. In addition, the SSO maintains relationships with existing members, greeting them during check-in, resolving concerns that may arise, and contributing to a best-in-class member-centric environment.

**ESSENTIAL DUTIES & RESPONSIBILTIES**

**Member Engagement**

Uphold Service Commitments and drive member satisfaction by:

* Ensuring members receive a friendly greeting/check-in and prompt attention to their needs

* Maintaining name relationships with members and serving as a resource for their questions or concerns

* Resolving member concerns as they arise and when needed, escalating through the proper management channels

* Being present on the club floor and locker rooms, helping keep a clean and safe environment

* Regularly conducting team cleans and identifying equipment and/or amenities in need of service

**Guest Experience & New Member Onboarding**

Generate quality guest visits and assist enrollment as needed through:

* Helping guests become comfortable in the club

* Offering tours, discussing amenities and answering membership questions

* Inspiring guests to achieve their personal fitness goals

* Presenting 24 Hour Fitness in a way that best connects with guests

* Removing barriers and misconceptions on both free and fee-based Fitness services (Personal Training, Group Exercise, 24GO Digital)

* Ensuring new members are set up for success by meeting with a Personal Trainer

**Retail Merchandising and Other In-Club Promotions**

Sell retail products and generate additional club revenue by:

* Maintaining a proficient knowledge base of current retail products

* Ensuring proper retail merchandising and planogram standards

* Encouraging members to refer guests to try the club

* Offering in-club promotions including Personal Training, Add-On Memberships, etc.

**ORGANIZATION RELATIONSHIPS**

This position will report directly to the Sales & Service Manager.

**REQUIRED QUALIFICATIONS**

**Knowledge, Skills & Abilities**

* All 24 Hour Fitness Membership sales and administrative processes

* Computer skills for using 24 Hour Fitness systems and other common applications as needed

* Strong customer service skills

* Strong communication skills both oral and written

* Organization skills

* Attention to detail

**Minimum Educational Level/Certifications**

* High School diploma or General Educational Development (G.E.D.).

* Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification from approved organization is required. CPR & AED certification will be provided through 24 Hour Fitness.

* Must complete SSO training (includes Club Orientation and Club Safety) prior to working alone at the front desk.

**Minimum Work Experience and Qualifications**

* Must have 6-12 months experience in customer service function.

* Prior overnight shift experience preferred.

* Experience operating multiple phone lines preferred.

* Basic computer skills.

**Physical Demands/ Environmental Conditions**

* While performing the duties of this job, the employee is regularly required to stand for up to 8 hours and must talk and hear. The employee occasionally sits, walks, kneels and reaches with hands and arms.

* Frequently required to lift and/or move up to 45 lbs.

* While performing the duties of this job, regularly exposed to moving mechanical parts.

* The noise level in the environment is occasionally loud.

**Travel Requirement**

* Some travel may be required to attend meetings and trainings.

**DISCLAIMER** : This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.

**Benefits Summary**

24 Hour Fitness offers benefit programs designed to meet the diverse needs of all team members, including health coverage, as well as Company paid benefits that are automatically provided at no cost, such as group life and accident insurance. There are eligibility requirements for each plan based on your position, hire and/or service date and your average hours worked. Benefit eligible team members may also accrue vacation hours. All 24 Hour Team members, and their eligible dependents, receive a complimentary membership.

**Compensation Summary**

**All Employees:** Free Club Membership, Employee Assistance Program (EAP), Basic Group Live and AD&D Insurance ($10,000), and 401k Savings and Investment Plan.

**Average of 30 hours or more per week:** Medical/Dental/Vision Benefits, Paid Time Off, and Sickness Benefits (in addition to the above).

Actual offer may vary from posted hiring range based on location, work experience, and/or education.

Pay Range: $17.28 - $17.28

**FUNCTIONAL GROUP** Service

  • Merchandising Industry Professional: Traveling Position

    4 weeks ago

    North Hollywood, United States Advantage Sales and Marketing, LLC Full time

    Industry OverviewAdvantage Sales and Marketing, LLC is a leading provider of retail services, seeking a skilled Merchandising Industry Professional to join our team as a Traveling Retail Merchandiser. This role requires regular travel within and outside of your home state, with overnight hotel stays.Salary and BenefitsWe offer a competitive wage of $17.50...

  • Sales and Service Expert

    1 month ago

    North Hollywood, United States 24 Hour Fitness Full time

    About 24 Hour FitnessWe are a fitness community dedicated to creating a healthier, happier world. Our mission is to provide a welcoming and accessible environment for everyone to achieve their fitness goals.Job SummaryWe are seeking a highly motivated and passionate Sales and Service Expert to join our team. As a Sales and Service Expert, you will be...

  • Sales and Service Associate

    2 months ago

    North Hollywood, United States 24 Hour Fitness Full time

    24 Hour Fitness - North Hollywood - Super Sport [Guest Service / Front Desk] As a Sales and Service Associate at 24 Hour Fitness, you'll: Deliver an outstanding and well-rounded sales and service experience to all guests and members; Ensure guests have a welcoming, informative, and enjoyable experience when they visit; Help inspire guests to take the right...

  • Fitness Sales and Service Representative

    4 weeks ago

    North Hollywood, United States 24 Hour Fitness Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Fitness Sales and Service Representative to join our team at 24 Hour Fitness. As a key member of our sales and service team, you will be responsible for delivering an exceptional experience to our members and guests, providing personalized support and guidance to help them achieve their...

  • Sales and Service Expert

    6 months ago

    North Hollywood, United States 24 Hour Fitness Full time

    **FULL-TIME** Part-time **LOCATION** 5300 Lankershim Blvd. Suite 100 North Hollywood CA 91601 **Who we?are** At 24 Hour Fitness,?we are dedicated to our mission of creating a healthier, happier world. We are passionate about providing a fitness community that is accessible, affordable,?and welcoming to everyone. We're on the hunt for team members who are...

  • Sales and Service Representative

    4 weeks ago

    North Hollywood, United States MarketSource Full time

    Key Responsibilities:As a Sales Representative at MarketSource, you will drive sales productivity and customer satisfaction within Target Mobile retail locations. Your key responsibilities will include engaging in side-by-side selling with retail associates, participating in in-store promotions, and coordinating with appropriate personnel to achieve sales...

  • Sales Representative

    4 weeks ago

    Hollywood, Florida, United States Restaurant Technologies Full time

    About the RoleWe are seeking a highly motivated and results-driven Sales Executive to join our team at Restaurant Technologies. As a Sales Executive, you will be responsible for identifying and closing new business opportunities within the hospitality industry in your assigned territory.Key ResponsibilitiesProspect and acquire new customers through field...

  • Sales and Customer Service Representative

    4 weeks ago

    North Hollywood, United States Massage Envy Full time

    Unlock Your Potential at Massage EnvyWe're seeking a talented Sales and Customer Service Associate to join our team at Massage Envy North Hollywood. As a key member of our team, you'll play a vital role in delivering exceptional customer experiences and driving business growth.What You'll Do:Provide outstanding customer service, ensuring every guest feels...

  • Sales and Service Associate

    6 months ago

    North Hollywood, United States 24 Hour Fitness Full time

    **FULL-TIME** Part-time **LOCATION** 5300 Lankershim Blvd. Suite 100 North Hollywood CA 91601 **Who we are** At 24 Hour Fitness, we are dedicated to our mission of creating a healthier, happier world. We are passionate about providing a fitness community that is accessible, affordable, and welcoming to everyone. We're on the hunt for team members who are...

  • Sales & Customer Service Associate

    5 months ago

    North Hollywood, United States Massage Envy Full time

    Overview: Where Better Careers Begin! Massage Envy North Hollywood. Do you have a passion for helping others? At the Massage Envy North Hollywood franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our member base to help...

  • Bilingual Verizon Sales Consultant

    2 months ago

    North Charleston, United States Cellular Sales Full time

    Job DescriptionJob DescriptionOverviewCellular Sales is Growing!Average and High-End Sales Consultants earn $45000 – $100000 +/ yearAre you determined to grow your job into a career, in a fast-paced thriving environment? Cellular Sales is the one, a company that provides a rewarding career with a family atmosphere. You bring the desire to achieve and an...

  • Point Of Sale Service/Hardware Technician

    6 months ago

    North Highlands, United States Quality Business Machines Full time

    Point of Sale service and hardware technician needed. We provide technical sales and support to thousands of retail stores and restaurants throughout California and Northern Nevada.We have been leading the business technology industry since 1969. Our success is completely founded on our team's commitment to excellent service and integrity. Our team...

  • STIIIZY Dispensary Sales Associate

    5 months ago

    North Hollywood, United States STIIIZY Full time

    Description Are you interested in working for the world's largest cannabis market with a footprint that covers the entire breadth of the state of California? Are you someone who wants to be part of the growth of a fast-growing industry? At IGS Solutions LLC (Los Angeles, CA), our mission is clear: to provide the ultimate one stop shop cannabis experience by...

  • Sales Associate- Pembroke Lakes Mall

    4 months ago

    Hollywood, United States The Children's Place Full time

    Location: Pembroke Pines, FloridaJob Summary:The Sales Associate will be responsible for supporting the Store Leadership Team to achieve all company goals and initiatives. The Sales Associate will model and maintain excellent customer service with effective communication, product knowledge, and appropriate selling techniques. The Sales Associate will...

  • Technical Sales Representative

    3 weeks ago

    Hollywood, United States Mircom Group of Companies Full time

    Job DescriptionJob DescriptionSummary:Reporting directly to the Florida Branch Manager, this regional role of Sales Representative will identify and seize new business development opportunities to build a strong network of loyal partners and execute Mircom’s strategy. The Sales Representative will develop and maintain strong relationships with Engineered...

  • Overnight Server Position

    4 weeks ago

    West Hollywood, United States Sunset Marquis Full time

    Job Title: Overnight Server PositionJob Summary:The Sunset Marquis is seeking a skilled Overnight IRD Server to join our team. As a key member of our hospitality staff, you will be responsible for providing exceptional service to our guests, ensuring a memorable experience through friendly, prompt, and attentive service.Key Responsibilities:Timely check...

  • Sales Associate

    4 weeks ago

    North Hollywood, United States Petco Full time

    Petco - 13025 W Victory Blvd [Sales Associate / Team Member] As a Sales Associate at Petco, you'll: Provide quick and courteous service to all guests; Determine the needs of guests and share product knowledge to suggest the appropriate merchandise and services; Maintain familiarity with current store promotions and special services; Engage with customers...

  • Sales Manager Trainee

    3 weeks ago

    North Hollywood, United States SCI Shared Resources LLC Full time

    Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Job Description Summary Open doors you never realized existed. We’ll change everything you might have ever thought about working in the funeral services industry. This isn’t your typical job. But we’re not your typical company...

  • Sales Manager Trainee

    3 weeks ago

    North Hollywood, United States SCI Shared Resources LLC Full time

    Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Job Description Summary Open doors you never realized existed. We’ll change everything you might have ever thought about working in the funeral services industry. This isn’t your typical job. But we’re not your typical company...

  • Sales Associate- Pembroke Lakes Mall

    4 months ago

    Hollywood, United States The Children's Place Full time

    Location: Pembroke Pines, Florida Job Summary: The Sales Associate will be responsible for supporting the Store Leadership Team to achieve all company goals and initiatives. The Sales Associate will model and maintain excellent customer service with effective communication, product knowledge, and appropriate selling techniques. The Sales Associate will...