Care Team Specialist

2 weeks ago

Newberg, United States Alliance Full time

Alliance Services is a fast-growing and high-paced company with opportunities for advancement. This company values a strong team environment and is looking for candidates who are people-centered, responsible, enthusiastic, flexible, and self-motivated. Excellent communication and attention to detail are essential for this position.

The Care Specialists will work closely with our customers, providers ( DSPs), and county or brokerage-based case workers to support our community with intellectual and developmental disabilities. The goal is to be an ally in helping them to become the best version of themselves while having fun in the process

The Care Specialists are front-line support who help to ensure that customers and providers are satisfied with their services.

Specific Responsibilities:

  • Respond to emails, texts, and voicemails daily (within a 24-hour period)
  • Send birthday cards to customers and providers
  • Conduct monthly customer and provider check-in calls
  • Create Quarterly Reports (incl: Approving protocols/action plans with customer/legal guardian, training providers to customer protocols and action plans, and obtaining monthly progress of desired outcomes from customer/legal guardian/provider)
  • Answer incoming calls
  • Document customer and provider interactions in daily support notes
  • Maintain customer and provider demographic profiles for accuracy
  • Provide solutions when conflict arises between providers and customers
  • Build solid customer and provider relationships by handling questions and concerns quickly and professionally
  • Provide resources to customers and providers
  • Train and retrain providers
  • Update and maintain procedures and processes as needed
  • Complete assigned tasks as needed

Qualifications:

  • Heart for people
  • 1 year of office experience
  • Proficient with Google and Windows platforms (including Gmail, Drive, Calendar, Sheets, Docs, Excel, and Word)
  • Must have integrity and an eagerness to grow
  • Knowledge of the I/DD community
  • Attention to detail
  • Pass a motor vehicle report
  • Clear a federal background check
  • Must be at least 18 years old with a high school diploma

Expectations:

Candidates must be able to:

  • Communicate professionally and genuinely with customers, co-workers, providers, and visitors. Skilled in written and verbal communication

-Identify, solve, and respond to critical situations-Collect customer and provider feedback-Demonstrate and empathize with our customers, families, and providers in all communications

  • Be a team player and work with people of different ages and skill levels.
  • Prioritize while remaining flexible and adaptable.
  • Handle high-volume work with professionalism.
  • Accept guidance, supervision, and coaching.
  • Meet company and departmental deadlines
  • Live out our Core Values

Alliance Services Core Values

Family - As a customer or provider of Alliance Services, you are part of our family. We make sure you receive quality care in the safest manner and that you feel valued and loved. We will advocate for your individual and specific needs on a daily basis.

Team - We value and cultivate each others strengths, talents, and contributions. When we approach challenges, together we are greater than the sum of our parts.

Authentic Relationships - We strive to build relationships based on honesty, humility, and transparency.

Communication - We strive to lead our industry with succinct and timely communication.

Integrity - We serve our customers and providers with accountability, humility, and excellence. We believe integrity is always doing the right thing even when no one is watching.

Growth - We believe in "failing forward," where every experience is a growth opportunity.

Compensation and Schedule:

  • Hourly Rate: $23-24 per hour depending on experience
  • Monday-Friday: 8:30 AM - 5:00 PM at our Newberg Office
  • Full-time

Benefits:

  • Fully covered medical insurance
  • Dental & Vision
  • PTO & Sick Pay
  • 401(k) - access after 3 months
  • ZayZoon - early pay access

Job Type: Full-time

Pay: $23.00 - $24.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Referral program
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Experience:

  • Office: 2 years (Required)
  • Fluent Spanish (Prefered)

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