Front Desk Associate

2 weeks ago

Plano, United States Destination Pet, LLC Full time

Front Desk Associate - Pet Resort

Description *We are Destination Pet, a nationwide company founded in 2016 by a team of professionals who have more than a century of combined experience and innovation in the pet services industry. These services include everything from day care to boarding, training to grooming, and home care to veterinary care.*

*We are looking for a Receptionist to Join Our Pack at Sparta Pet Palazzo in Plano, TX Apply today for immediate consideration.*

**REPORTS TO:** General Manager

***Core Responsibilities*****:**

* Supports Mission, Vision and Values of Destination Pet.

* Sells the services and products of the facility to prospective customers.

* Tours prospective clients and visitors through the facility.

* Answers the telephone, receives and provides appropriate information according to established procedures.

* Welcomes clients and pet guests and ensures pet guests have the proper up-to-date vaccination records.

* Responsible for cash management including accepting cash, check and credit card payments for services and for end-of-day cash drawer balance.

* Explains company and facility policies to customers in a positive manner.

* Responds to customer complaints in a professional, courteous manner and acts to satisfactorily resolve the problem; elevates to supervisor as needed.

* Escorts pet guests to/from their enclosure and provides water as needed.

* Operates the Point-of-Sale system.

* Responsible for maintaining the appearance and cleanliness of the lobby and other public areas.

* Completes all required training and attends training sessions as needed/assigned.

* Treats customers, guests, visitors and co-workers in a professional, courteous manner.

* Assists other associates as needed.

* Performs other duties as assigned.

**REQUIREMENTS:**

***Expertise & Experience:***

* Minimum of 1-year experience in a customer service role or retail sales experience.

* Must have ability to resolve problems quickly and professionally.

* Must have strong communication and interpersonal skills.

* Customer Service experience a plus.

* Must have excellent telephone skills.

* Must be able to utilize a multi-line phone system and work on a computer system.

* Displays a professional manner at all times.

***Physical:***

* Must be able to work evenings, weekends and holidays.

* Must frequently lift 40 pounds.

* Must be able to be on feet eight hours per day.

* Must be able to stand, walk and climb stairs frequently.

* Must be able to handle dogs on leashes.

* Must be able to work in an environment with exposure to disinfectant/sanitation

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