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IT Support Technician
2 weeks ago
TQL is looking to add an IT Support Technician who is passionate about technology and customer service. Our technicians work directly with end users to diagnose and resolve a wide variety of software and hardware issues in a fast-paced, team-oriented environment. They also manage new employee onboarding, including workstation setup and configuring Active Directory/Exchange Accounts.
What's in it for you:
- Paid relocation to Cincinnati, OH
- Advancement opportunities with customized career paths
- Access to the latest emerging technologies through Microsoft partnerships and Dell partnerships
- Reimbursement for continuous education and technical training
- Providing frontline technical support to on-site and remote employees by diagnosing and resolving software, hardware, mobile app, and phone system issues
- Performing PC repairs, upgrades and reimaging on Dell OptiPlex Desktops and Dell Latitude Laptop systems
- Setting up new workstations and relocating existing ones (light bending/lifting required)
- Utilizing JIRA/SCCM to manage inbound support requests and software upgrades/rollouts
- When on-call, responding to after-hours calls from employees regarding technical issues
- Regular travel between 3 - 5 TQL Cincinnati locations providing on-site support and office moves
- Available to work Saturday - Wednesday 8-5 pm
- PC and Network knowledge/experience required
- IT-related college degree or comparable professional experience required
- Exceptional customer service skills and a passion for helping others
- Ability to multitask in a fast-paced environment with changing priorities
- Knowledge of Microsoft Office 2016 / Office 365 and Windows 10 is a plus
- A+ and/or Microsoft Certification highly preferred
Where you'll be: 4289 Ivy Pointe Blvd. Cincinnati, OH 45245
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