Customer Service Representative 1
5 days ago
Job Summary: The Customer Service Representative is responsible for increasing customer satisfaction and retention by providing members, customers, patients and providers with accurate, consistent, timely and meaningful information. They will provide support to members inquiries and issues as they utilize the KP plan and provider services, continuing to build rapport and collaborative relationships with current and prospective members in accordance with compliance guidelines. Essential Responsibilities: + Member Core: Facility Inquiry, Web Support, Promote KP.Org, Order ID Card, Complaint, ID Card Inquiry, Service Review. Member Adv.: Eligibility Inquiry, Benefit Inquiry, General, Complaint, Correspondence Inquiry, Add/Remove Dependent, Service Review, New Member Experience, Internal Regional Request, IVR Defaults. Medicare (For up to two (2) regions.). Premium Billing Enterprise: Billing Inquiry, Make Payment, Complaint, EFT Inquiry, General, Reinstatement Request, Service Review. KPC Billing, 1095 Tax Form, SLP* (escalations to Tier 3) + Represents Health Plan by answering and documenting all incoming contacts to determine their nature and to respond to complex calls related to specialized product lines or queues. Responds professionally to inquiries from internal/external customers. Initiates contact with the appropriate Health Plan, medical group and facility personnel to obtain information relevant to the concern or inquiry as needed. + Evaluates data to determine and implement the appropriate course of action to resolve the complaint and/or coordinate service recovery. Documents according to procedure. Follows established procedures to meet customer/member needs. Required to effectively interact with diverse work units and relevant organizational departments. Has substantial understanding of the assigned skills and applies knowledge and skills to complete a wide range of tasks. + Able to understand relevant policies, processes and customers. Assist the department in meeting customer needs and reaching department expectations. Completes required training and understand how to use tools available to recall necessary information. Develop a full awareness of the way performance and actions affect members and Member Service Contact Centers (MSCC) performance guarantees (call handling, first call resolution, complaint resolution compliance, member retention, and return contact as warranted). + Promotes, ensures and provides customer service to internal/external customers by demonstrating skills which are consistent with the organizations philosophy of providing extraordinary customer relations and quality service. Consistently supports compliance and the Principles of Responsibility (Kaiser Permanentes Code of Conduct) by maintains the privacy and confidentiality of information and protects the assets of the organization. + Performs other relevant duties as required. Basic Qualifications: Experience + Two (2) years of customer service experience required or KP member-interacting experience. Education + High School Diploma or equivalent (GED). License, Certification, Registration + N/A Additional Requirements: + Must pass Classification Assessment. + Must pass knowledge checks while in training. + Minimum typing speed of 30 WPM (typing test must be current within one (1) year of the posting period. + Excellent written and verbal communication skills. + Demonstrated analytical and problem-solving skills. + Working knowledge of systems used within the MSCC. + Able to read and respond briefly, clearly, and effectively. + Able to think critically and problem solve. + Note: This position required successful completion of credentialing process upon hire. Preferred Qualifications: + Call Center experience. + Health Insurance experience. COMPANY: KAISER TITLE: Customer Service Representative 1 - Oahu, Hawaii LOCATION: Honolulu, Hawaii REQNUMBER: 1276904 External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.
-
Customer Service Representative
1 month ago
Honolulu, Hawaii, United States ALTRES Staffing Full timeCustomer Service Representative Our client is seeking a Customer Service Representative to join their team and process orders received by phone, email, or in person. In this role, you will greet visitors at the front office, give updates on orders and follow up with customers if there are any issues such as delays.The ideal candidate will have 1 year of...
-
Customer Service Representative
2 weeks ago
Honolulu, United States ALTRES Staffing Full timeCustomer Service Representative (215151-14)#OFFICE_INDEEDOur client is seeking a Customer Service Representative to join their team and process orders received by phone, email, or in person. In this role, you will greet visitors at the front office, give updates on orders and follow up with customers if there are any issues such as delays. Parking...
-
Customer Service Representative
2 weeks ago
Honolulu, Hawaii, United States ALTRES Staffing Full timeCustomer Service Representative #OFFICE_INDEEDOur client is seeking a Customer Service Representative to join their team and process orders received by phone, email, or in person. In this role, you will greet visitors at the front office, give updates on orders and follow up with customers if there are any issues such as delays.Parking provided.The ideal...
-
Customer Service Representative
1 month ago
Honolulu, United States U-Haul Full timeLocation: 438 Kamakee St, Honolulu, Hawaii 96814 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...
-
Customer Service Representative
1 month ago
Honolulu, United States VCA Animal Hospitals Full timeClient Service Representative. We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement your pets health is our top priority and excellent service is our goal very serio Customer Service Representative, Customer Service, Representative, Client Service, Animal Care, Retail
-
Customer Service Representative
5 days ago
Honolulu, Hawaii, United States Express Employment Professionals of Hawaii Full timeJob DescriptionJob DescriptionTitle :Customer Service Representative Industry :Freight Forwarding, Logistics Location :Honolulu, HI Pay Rate :Up to $21/hrWe are seeking aCustomer Service Representativefor a freight forwarding company in the Honolulu area. You will be responsible for phone and email correspondence, maintaining client and vendor files,...
-
Customer Service Representative
3 weeks ago
Honolulu, Hawaii, United States Express Employment Professionals of Hawaii Full timeJob Description Job Description Title : Customer Service RepresentativeIndustry : Freight Forwarding, LogisticsLocation : Honolulu, HIPay Rate : Up to $21/hr We are seeking a Customer Service Representative for a freight forwarding company in the Honolulu area. You will be responsible for phone and email correspondence, maintaining client and vendor files,...
-
Customer Service Representative
1 month ago
Honolulu, United States SP Plus Corporation Full timeSP is driven by Our Promise, "Making Every Moment Matter for a World on the Go." Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented pe Customer Service Representative, Customer Service, Representative, Customer Experience, Retail,...
-
Customer Service Representative
1 month ago
Honolulu, United States Ethosvet Full time**Ethos Veterinary Health** **Customer Service Representative** **Client Care - Honolulu, HI - Full Time** **Veterinary Emergency + Referral Center of Hawaii (VERC)** is an advanced 24-hour veterinary emergency and specialty hospital. Our dedicated board-certified specialists and highly-trained emergency professionals provide a collaborative approach to...
-
Customer Service Representative
1 week ago
Honolulu, Hawaii, United States Ethosvet Full timeEthos Veterinary Health Customer Service Representative - Part Time Client Care - Honolulu, HI - Full Time Veterinary Emergency Referral Center of Hawaii (VERC) is an advanced 24-hour veterinary emergency and specialty hospital. Our dedicated board-certified specialists and highly-trained emergency professionals provide a collaborative approach to...
-
Customer Service Representative
22 hours ago
Honolulu, United States Meta Inc Full timeCompany Description My Company support several nationally-known clients and have access to a variety of jobs on an ongoing basis, and I'd look forward to an opportunity to work with you in the future. If you know of anyone who you could recommend that would be interested in this position, please let me know. Job Description Job Title: Customer Service...
-
Customer Service Representative
3 weeks ago
Honolulu, Hawaii, United States Bishop & Company Full timeBishop & Company is seeking a Customer Service Representative for a financial organization in Honolulu, HI. The preferred candidate will possess customer service experience and demonstrate a high level of professionalism in phone-based interactions with customers.
-
Customer Service Representative
2 months ago
Honolulu, Hawaii, United States realjobshawaii Full timeThe Customer Service Representative (CSR) is responsible for providing excellent service to allcustomers by acquiring and sharing in-depth knowledge of the company products as well ascommunicating effectively with team members within the customer service department. Also,responsible for processing produce orders received by telephone, fax, e-mail and through...
-
Customer Service Representative
2 weeks ago
Honolulu, United States Meta Inc Full timeCompany Description My Company support several nationally-known clients and have access to a variety of jobs on an ongoing basis, and I'd look forward to an opportunity to work with you in the future. If you know of anyone who you could recommend that would be interested in this position, please let me know. Job DescriptionJob Title: Customer Service...
-
Customer Service Representative
1 month ago
Downtown, Honolulu, United States ALTRES Staffing Full timeCustomer Service Representative (215031-14)We're immediately seeking a Customer Service Representative for full-time work with a local company in the health insurance sector. In this role, you will answer calls and emails, respond to customer inquiries, and resolve customer issues. Ideal candidates will have at least one year of clerical, customer service or...
-
Customer Service Representative
1 month ago
Downtown, Honolulu, United States ALTRES Staffing Full timeCustomer Service Representative We're immediately seeking a Customer Service Representative for full-time work with a local company in the health insurance sector.In this role, you will answer calls and emails, respond to customer inquiries, and resolve customer issues.Ideal candidates will have at least one year of clerical, customer service or sales...
-
Customer Service Representative
1 month ago
Honolulu, United States ALTRES Staffing Full timeCustomer Service Representative (215273-14)We are seeking a high-level Customer Service Rep for a reputable business. In this role, you will be responsible for answering phone calls and assisting customers with their ordres. The ideal candidate will have their bachelor's degree or 2 years of customer service experience. Appy today for immediate...
-
Customer Service Representative I
3 weeks ago
Honolulu, Hawaii, United States First Hawaiian Bank Full timeJoin the First Hawaiian Bank 'ohana, where our culture flourishes with purpose. We prioritize the 3 C's - Caring, Character and Collaboration - ensuring a workplace that is not only rewarding, but deeply fulfilling. Consistently recognized as one of the 'Best Places to Work in Hawaii' for 14 consecutive years, we take pride in our longstanding commitment to...
-
Customer Service Representative
3 weeks ago
Honolulu, Hawaii, United States ALTRES Staffing Full timeCustomer Service Representative We are seeking a high-level Customer Service Rep for a reputable business. In this role, you will be responsible for answering phone calls and assisting customers with their ordres. The ideal candidate will have their bachelor's degree or 2 years of customer service experience.Appy today for immediate...
-
Customer Service Representative
1 month ago
Honolulu, Hawaii, United States ALTRES Staffing Full timeCustomer Service Representative We are seeking a high-level Customer Service Rep for a reputable business. In this role, you will be responsible for answering phone calls and assisting customers with their ordres. The ideal candidate will have their bachelor's degree or 2 years of customer service experience.Appy today for immediate...
