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Customer Service Representative

2 months ago


Joliet, United States PrideStaff Full time

We are currently looking for a full time Customer Service Representative for a company located in the Joliet/Elwood area.

1st shift 7:00am-3:00pm (MUST be available for OT as needed)

$19.25 per hour

The ideal candidate will have solid customer service and/or logistics experience, the ability to respond to high volume emails and communicate with various members of the organization, flexible availability (1st shift/OT) when necessary, and knowledge of WMS systems and Microsoft Excel.

Responsibilities:

  • Process orders, returns and exchanges; generate pick tickets, receipts, shipping documents, and billing invoices; and complete other related tasks in a high-volume, fast-paced environment
  • Check in all carriers for appointments and ensure quality and accuracy of process
  • Accurate input and verification of merchandise receipts on a timely basis
  • Maintain current customer contracts accurately and in a confidential manner
  • Organization of all files, manuals, projects, and contracts to ensure the proper information and documentation is provided to the customer in a timely and efficient manner
  • Generating and retention of all required reporting for the customers
  • Processing customer orders on a timely and accurate basis according to customer request.
  • Communicates with the customer verbally and in writing with a professional and positive attitude.
Qualifications:
  • Associates degree preferred (HS Diploma or GED required)
  • Must have at least six months of experience in a customer service role
  • Experience with working with a warehouse management systems WMS is preferred.
  • Strong communication both verbally and in writing, especially through e-mail and over the phone
  • Strong interpersonal skills
  • Good problem solving and prioritizing skills
  • Ability to effectively manage and resolve conflict
  • Attention to detail to prepare and maintain accurate records and reports
  • Ability to follow both written and verbal instructions
  • Proficiency with Microsoft Outlook, Word, Excel, & knowledge of PowerPoint are preferred
  • Comfortable working in both office and warehouse environment with wide temperature ranges

WANTING TO INTERVIEW ASAP, APPLY TODAY

Compensation / Pay Rate (Up to): $19.25 - $19.25 Per Hour