Front Desk Agent
2 weeks ago
Compensation Type:
Hourly
Highgate Hotels:
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgates portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industrys most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
Location:Courtyard Flint
5205 Gateway Centre Flint, MI 48507Overview:
The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Responsibilities:- Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
- Follow all cash handling and credit policies.
- Be aware of all rates, packages and special promotions as listed in the Red Book.
- Be familiar with all in-house groups.
- Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Be familiar with hospitality terminology.
- Have knowledge of emergency procedures and assist as needed.
- Handle check-ins and checkouts in a friendly, efficient and courteous manner.
- Use proper two-way radio etiquette at all times when communicating with other employees.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Be able to complete a bucket check, room rate verification report, and housekeeping report.
- Balance and prepare individual paperwork for closing of shift according to hotel standards.
- Maintain and market promotions and guest programs.
- Maintain a clean work area.
- Assist guests with safe deposit boxes.
- College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- High School diploma or equivalent required.
- Computer experience required.
- Customer Services experience preferred.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
-
Front Desk Agent
2 weeks ago
Flint, United States Highgate Hotels Full timeCompensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...
-
Front Desk Agent
2 weeks ago
Flint, United States Highgate Hotels Full timeCompensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...
-
Front Desk Agent
2 weeks ago
Flint, United States Highgate Hotels Full timeHourlyHighgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of...
-
Front Desk Agent
2 weeks ago
Flint, United States Highgate Hotels Full timeHourlyHighgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of...
-
Front Desk Agent
4 weeks ago
Flint, United States Residence Inn Flint Full timeCompensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...
-
Front Desk Agent
3 days ago
Flint, United States Residence Inn Flint Full timeCompensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...
-
Front Desk Agent
1 week ago
Flint, United States Residence Inn Flint Full timeCompensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...
-
Front Desk Agent
4 weeks ago
Flint, Michigan, United States Residence Inn Flint Full timeCompensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...
-
Front Desk Agent
4 weeks ago
Flint, Michigan, United States Hilton Garden Inn Flint Downtown Full timeA Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will I be doing?As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in...
-
Front Desk Agent
1 month ago
Flint, United States Hilton Garden Inn Flint Downtown Full timeDescriptionA Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will I be doing?As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the...
-
Front Desk Specialist Seasonal Full Time
2 weeks ago
Flint, United States Holiday Inn Club Vacations, Inc. Full timeFacilitates the overall guest experience from check-in through check- out; handles complex technical tasks including room changes, inventory moves and folio adjustments as necessary; creates and issues keys while ensuring the safety and security of a Front Desk, Seasonal, Specialist, Customer Service, Retail, Hotel
-
Cannabis Front Desk Receptionist
2 weeks ago
Flint, United States DACUT Full timeDo you have a welcoming smile and a passion for providing exceptional customer service? Join our team at DACUT Dispensary as a Front Desk Receptionist, where you'll be the first point of contact for our valued customers. As the face of our company, you'll play a crucial role in ensuring that every customer enjoys a five-star experience from the moment they...
-
Cannabis Front Desk Receptionist
5 days ago
Flint, United States DACUT Full timeDo you have a welcoming smile and a passion for providing exceptional customer service? Join our team at DACUT Dispensary as a Front Desk Receptionist, where you'll be the first point of contact for our valued customers. As the face of our company, you'll play a crucial role in ensuring that every customer enjoys a five-star experience from the moment they...
-
Cannabis Front Desk Receptionist
3 weeks ago
Flint, United States DACUT Full timeDo you have a welcoming smile and a passion for providing exceptional customer service? Join our team at DACUT Dispensary as a Front Desk Receptionist, where you'll be the first point of contact for our valued customers. As the face of our company, you'll play a crucial role in ensuring that every customer enjoys a five-star experience from the moment they...
-
Medical Billing Assistant
2 weeks ago
Flint, United States Max Well Therapy Full timeJob DescriptionJob DescriptionBenefits:Competitive salaryDental insuranceEmployee discountsFlexible scheduleHealth insuranceOpportunity for advancementPaid time offTraining & developmentVision insurance We look for highly-driven, self-motivated individuals to join our stellar team. We are rapidly growing. If you have what it takes we would love to meet...
-
Cannabis Budtender/Receptionist Hybrid
2 weeks ago
Flint, United States DACUT Full timeDo you have a welcoming smile and a passion for providing exceptional customer service? Join our team at DACUT Dispensary as a Front Desk Receptionist, where you'll be the first point of contact for our valued customers. As the face of our company, you'll play a crucial role in ensuring that every customer enjoys a five-star experience from the moment they...
-
Cannabis Budtender/Receptionist Hybrid
4 weeks ago
Flint, United States DACUT Full timeDo you have a welcoming smile and a passion for providing exceptional customer service? Join our team at DACUT Dispensary as a Front Desk Receptionist, where you'll be the first point of contact for our valued customers. As the face of our company, you'll play a crucial role in ensuring that every customer enjoys a five-star experience from the moment they...
-
Medical Support Staff
3 days ago
Flint, United States Hope Network New Passages Full timeJob DescriptionJob DescriptionThe Medical Support Staff is a key associate at Hope Network whose primary responsibilities include: Assisting the Nurse/Physician in the operation of the program. This includes monitoring operation of the medication administration and direct client health care of program consumers and assessment of medical needs. ESSENTIAL...