Field Service Engineer

1 month ago

Middle River, United States Cenero Full time

Cenero employees are truly empowered to innovate at every level, in every function. We hire high energy activators, that aren't afraid to leverage their passion and expertise. And we're agile, which means you can make a difference with your career, while learning, growing and having fun

JOB SUMMARY

The Field Service Engineer (FSE) would be responsible for diagnosing and repairing various types of audiovisual, videoconferencing and IT related systems.Thinking independently and working within the specified guidelines with minimal supervision, the FSE will effectively interact with employees, customers, and colleagues, demonstrating the ability to successfully handle multiple tasks and projects.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Provide technical support of audiovisual, videoconferencing, and IT systems
-Diagnose audiovisual, videoconferencing, and IT related system problems Proactively manage and resolve system auto-generated Service Tickets

-Repair audiovisual, videoconferencing, and IT related systems when possible including re-terminating various cables Provide remote end-user and concierge AV & IT system support

-Configure and program equipment for a various applications

-Interface with manufacturer's to identify and resolve issues

-Make recommendations as to whether it is better to repair or replace a defective product

-Effectively communicate and document activities such as keeping records up to date and entering accurate time sheet information

-Deliver technical training and guidance to clients as well as Cenero personnel

-Provide professional customer service including rapidly building technical credibility with clients via superior knowledge and service

-Professionally represent Cenero with Senior-level clients showing empathy, patience, and competence

-Clearly communicate complex technical concepts to peers, clients, and management

-Coordinate required activities with subcontractors, manufacturers, and Cenero personnel through the required management chain

-Respond to notifications in a timely manner

-Perform the duties of a Technical Service Engineer (TSE) when not dispatched in the field

§Answer customer requests (phone, email and video) and document this activity in Cenero's database

§Produce accurate and timely service quotes using Cenero's tools and formulas

§Keep digital records up to date (i.e. service tickets, documentation)

•Maintain a positive work attitude, strong work ethic, and embrace a team centric environment

•Other responsibilities as necessary or assigned

QUALIFICATIONS
  • Bachelor's degree (B. S.) from a four-year college or university in an appropriate field or equivalent on-the-job experience
  • At least two years of related experience and/or training; or equivalent combination of education and experience
  • Knowledge of various types of audiovisual and related systems including switchers, projectors, Blu-ray players, displays, digital signage, microphones, speakers, etc.
  • General Knowledge of ISDN T1/E1, Ethernet and H.320, H.323 and SIP protocols
  • General knowledge of TCP/IP networking, switches, routers, firewalls and AV over IP
  • General knowledge of computers (Windows based) and office software
  • Strong attention to detail and organizational skills are required
  • Must be a self-starter with the ability to work independently or part of a team
  • Strong time management, prioritization and both analytical and diagnostic skills are required
  • Must possess exceptional written, oral and interpersonal communication skills
  • Valid Driver's License with minimum of 3 years clean driving record
  • Audiovisual installation and venue/event managementexperience is preferred
  • Applicable manufacturer trainings and certifications are preferred
CERTIFICATES, LICENSES, REGISTRATIONS:

-CTS General Certification, preferred

-Biamp/QSC Certification, preferred

-Crestron Toolbox and CTI-P101 Certificate or higher, preferred

-Crestron DMC-E-4K Certification, preferred

-Other applicable industry certifications and training as required.

BENEFITS AND PERKS:
  • Competitive Salaries
  • Industry-leading healthcare coverage begins on your first day of employment. Your choice of plans offered by Cigna PPO or a HDHP includes medical, dental, vision, and prescription coverage
  • Contribute to your financial security with savings and a 401K
  • Investment plan with company match
  • Health Savings Account (HSA)
  • Flexible Spending Account (FSA)
  • Dependent Care Spending Account (DCA)
  • 100% Company paid Life insurance for employees
  • 100% Company paid Short Term Disability
  • Optional Long Term Disability
  • Enjoy paid vacation time and paid holidays annually
  • Flexible work environment
  • Paid Time Off awarded at hire
  • On-site gym, weight room, locker room
  • Augment your education with tuition assistance programs.
  • Professional development opportunities to enhance your career
  • Opportunities to network and connect
  • Lucrative Employee Referral program
  • Delicious Free coffee
Company information

Since 1999, Cenero has helped organizations gain a competitive edge by leveraging audio visual and conferencing technology as productivity tools. Our extensive knowledge of Audio Visual Systems, Video Conferencing and Network Infrastructure delivers solutions that improve communication and drive efficiency throughout the client's organization. The right technology can make or break a video meeting. Smart AV solutions can offer both in-office and remote participants an equal seat at the table, so everyone can engage and interact easily and comfortably. AI-informed technology can improve audio, video and interactive experiences, creating a consistency across spaces and seamlessly connecting remote teams.

Our Constant Connect solution is a suite of managed services that assures technology readiness for all collaboration spaces.The suite includes:
  • Proactive Managed Services identify and solve issues before meetings even start
  • UC Proactive Managed Services monitors rooms and UC platforms like Teams and Zoom to keep spaces fully functional
  • Reactive Managed Services provide immediate assistance for all tech issues
  • An Analytics Dashboard provides detailed data for more informed business planning
  • AV Staffing Services provide on-site support of complex AV technology


We are growing rapidly, and our recent acquisition by Ricoh in October 2022 has accelerated our growth. This acquisition will help RICOH support its customers with their growing number of offices, meeting rooms, and learning spaces that are quickly being modified to support hybrid working and learning models. Cenero has a new headquarters building in Malvern, PA, and 4 other U.S. offices. (New York, Washington DC, Charlotte, and Dallas)We offer a range of flexible AV solutions that improve communication, drive productivity, and empower collaboration.Our suite of solutions includes systems design and delivery, as well as managed services, which fits in perfectly with Ricoh's portfolio of digital workplace solutions.

At Cenero, we have a vibrant corporate culture which focuses on work/life balance. Cenero has won numerous awards including Best Place to Work and Inc Magazine's List of the 5000 Fastest Growing Companies (both awards 4 times). You can choose from a broad selection of medical, dental, vision, life insurance, and disability insurance options.You can contribute to your financial security with a Retirement Savings Plan (401K) with a company match.You can augment your education with tuition assistance programs. Enjoy paid vacation time and paid holidays annually.All of your benefits begin on Day One of employment.

Cenero provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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