Learning Management System Administrator
2 weeks ago
The Learning Management Systems (LMS) Administrator
Summary
Provide technical leadership in the support of the learning management system (LMS)
Responsible for the support, design, development, implementation, delivery, and maintenance of content, assets, and other resources used for instructional functions for Clinical Management CRO personnel
Interface with the business to support the learning needs of the organization
Works on assignments dealing with the routine and daily operation, use, and configuration of the LMS
Identifies and communicates opportunities for process and quality improvements, providing feedback on usage, defects, and suggested enhancements
Acquires and maintains knowledge of current technology as it applies to LMS software and systems
Maintains procedures and policies to ensure the security and integrity of systems/networks
Writes and maintains technical procedures and policy documentation
Acts as an internal consultant by analyzing data and recommending solutions to utilize the LMS to deliver, track training and measure performance to meet organizational objectives
Creates and updates resources to train and support learners on how to use the technology for online and professional development
User Management:
Creates user logins as needed and assigns user permissions
Creates and manages user structures including the creation of user groups and learning cohorts
Manages course enrollment including progress tracking
Course Management:
Publishes and archives online or blended learning solutions, assigns training curricula, and adds and deletes resources
Works with the appropriate departments to manage the course asset library
Populates course information and assigns learners
Develops and updates standardized tools and reporting for ongoing access to learning information; generates standard and custom reports
Creates and manages the overall course structure and sets up course programs based on specifications
Manages tracking of course revisions and history
Builds online assessments and evaluations in LMS for courses
Troubleshooting:
Provides troubleshooting assistance for users regarding logging in to the LMS and accessing courses.
Serves as point of escalation for support issues, which may include interaction with LMS vendor and other vendor support services.
Qualifications/Experience:
5+ years experience as an LMS administrator or in similar position
Coursework and/or certifications relating to learning management system administration preferred
Required Skills Include:
Advanced recent ComplianceWire experience a must
Technical skills including troubleshooting, and understanding of directory, file structures, and systems
Ability to problem solve, prioritize and multi-task
Ability to collaborate with others at all levels of the organization as well as vendors
Ability to be flexible and dynamic, open to change and work in an ambiguous environment
Customer service skills, responsive attitude
Strong oral and written communication skills; ability to communicate complex technical concepts in laymans terms
Intermediate Microsoft Excel skills
Intermediate Microsoft Teams skills
Some project management experience
Preferred Skills Include:
Experience with ComplianceWire data upload tools
Experience with pharmaceutical study training management
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