IT Support Specialist

4 weeks ago

Milan, United States ClientSolv Full time
Company Description

ClientSolv Technologies is an IT solution firm with over a decade of experience serving Fortune 1000 companies, public sector and small to medium sized companies. ClientSolv Technologies is a woman-owned and operated company that is certified as a WMBE, 8a firm by the Federal government's Small Business Administration.

Job Description

We are seeking an IT Support Specialist for a full-time role in Milan, IL. This role will be onsite/in the office (no remote options) and will be responsible for:

  • Management of onsite desktop hardware
  • Software troubleshooting
  • Printer hardware management
  • Smart hands support for the server / network teams.
  • Provides support for conference rooms, asset lifecycle management, and computer deployments for unit customers.
  • Imaging computers
  • Replacing printer toner
  • Disposing of outdated assets
  • Resolving trouble tickets from ServiceNow queues
  • Updating assets in Asset Center
  • Effective e-mail communications and ability to create and maintain basic documents/records, such as contact lists, process logs, problem incidence reports, customer information updates, exterior ship orders, inventory, maintenance or other service records, and handling standard facilities administration requests
  • Recognizing problems with the processes/operations supported.
  • Resolving issue with pre-established and documented solutions.
  • Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
Qualifications
  • Imaging computers
  • Experience using and maintaining printers
  • ServiceNow ticketing experience
  • Customer service experience


Additional Information

This full-time/direct hire role will be based in Milan, IL and will pay between $18-$22 per hour

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