Mortgage Learning Consultant

2 weeks ago

Billings, United States First Interstate Bancsystem Inc Full time
**If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal

This position is a hybrid work model and can be based at our Billings, MT, Bend, OR and Sioux Falls, SD Downtown branch.

What's Important to You

We know your career is just one aspect of a meaningful, complex, and demanding life. That's why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.
  • Accrue and use your paid time off (PTO) immediately - no waiting period - plus paid federal holidays in addition to PTO.
  • To assist employees in paying down student loan debt, we will make monthly payments of $100 directly to eligible loan service providers on behalf of our employees until the loan is paid off.
  • Our retirement plan is one of the best in the region, including a 6% employer match on your 401(k). Employees (including temporary) scheduled to work 20 or more hours per week are automatically enrolled day one.
  • The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve, and why we want YOU to be a part of it.
We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate.

SUMMARY

The Mortgage Learning Consultant works closely with all Mortgage departments and serves as a subject matter expert on training for all areas of the origination process with an emphasis on sales. This role is responsible for creating and delivering engaging training to both new hires and tenured employees to ensure successful knowledge and skill delivery. The Mortgage Learning Consultant will also oversee the administration of course evaluations while performing analysis to determine individual or departmental performance gaps and needs.

ESSENTIAL DUTIES & RESPONSIBILITIES include the following: other duties may be assigned.
  • Training across the Mortgage Department, for both new hires and ongoing, most prominently for the roles of Loan Processor and Loan Officer
  • Training to include standard business practices (use of a CRM, use of internal technology, customer service skills, etc.) as well as technical industry training (how to close specific types of loans, how to use Encompass the way our company uses it, etc.)
  • Coordinate with managers to determine training needs and schedule training sessions
  • Coordinate with Compliance Department to develop and expand any training required to ensure ongoing compliance
  • Design effective training programs and partner with Learning and Development to create and distribute materials.
  • Design and develop learning solutions in a variety of delivery methods, including web-based e-learning courses, virtual synchronous sessions, classroom sessions, meeting kits, user guides, job aids, and various communications. Skilled in the use of presentation programs such as Microsoft Power Point, and virtual meeting programs such as Teams and Webex.
  • Facilitate learning in both virtual and classroom delivery methods, focused on achieving program learning objectives through learner engagement.
  • Assist in data auditing and monitoring to help identify additional training needs, per individual or per role, based on performance
  • Conduct needs assessments and analyzes the training needs of the Sales and Processor Roles.
  • Evaluate the effectiveness of training programs by analyzing trainee feedback and ensure that the content of the training programs meets the business needs of First Interstate Bank.
  • Evaluate trainee skills and workplace behavior (before and after training) and make recommendations.
  • Possess a working knowledge of federal, state, and regulatory laws and policies, as well as internal credit policies, underwriting procedures, and audit standards. Keeps up to date with changes in federal regulations and lending requirements
  • Provide direct feedback to team members
  • Maintains a system for updating training materials, monitoring training progress and documenting completed training
  • Builds and maintains training knowledge and skills to be an effective communicator and trainer.
  • Connect with new Sales employees on their first day by introducing themselves, ensuring sure new hire can login/access essential equipment and software applications, etc.
  • Conduct check-ins to address any lingering questions or concerns and provide ongoing support to new hire in the first 6 months of hire.


QUALIFICATIONS

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

EDUCATION & EXPERIENCE

Bachelor's degree (BA/BS) from four-year college or university, certification(s) or credential(s) from an accredited talent development agency preferred; or four to ten years related experience and/or training; or equivalent combination of education and experience.

OTHER SKILLS & REQUIREMENTS

Experience in the mortgage industry required - employees being trained will have at least a minimum level of job experience and/or licensing, but this trainer will be required to build a training program and train on specifics of the industry. Excellent consulting skills; must be able to guide and align stakeholders around specific implementation recommendations. Must have excellent interpersonal skills and oral and written communications skills. Skilled facilitator, capable of establishing credibility with a variety of audiences and leading them through the learning process, effectively managing discussion and presenting content in an engaging, dynamic fashion. Passionate and enthusiastic about the learning field. Advanced PC and office equipment skills required.

LANGUAGE SKILLS

Ability to read, analyze, and interpret common scientific and technical journals, reports, and legal documents. Ability to respond to common inquiries of complaints of customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publications that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

**If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal

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