Bank Branch Manager

1 month ago


Portland, United States Vale Group Full time

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We are seeking an experienced and highly driven professional to enhance the strategic development of our organization. This critical role requires an individual who is both analytical and articulate, ideally with a strong background in banking operations and customer service management. This is a full-time position located onsite, offering a competitive salary and comprehensive benefits.

Benefits of the Bank Operations Manager include: Exceptional growth opportunities and a comprehensive benefits package that starts on day one.

Requirements of the Bank Operations Manager:

  • A college degree and at least 5 years of related experience in banking, particularly in branch operations and customer service management.
  • An equivalent combination of education and experience may also be considered.
  • Extensive knowledge of the banking industry, regulatory compliance, and operational procedures.
  • Demonstrated supervisory, sales, and customer service skills.
  • Excellent decision-making abilities with a talent for building and maintaining strong professional relationships.
  • Commitment to maintaining high-quality work standards.
  • Proficient in Microsoft Office Suite and capable of adapting to new technologies.
Responsibilities of the Bank Operations Manager:
  • Oversee daily operations of the bank branch, excluding lending activities.
  • Manage hiring, termination, performance reviews, and coaching of tellers and customer service staff.
  • Ensure staffing levels are adequate and manage work schedules.
  • Maintain branch compliance with all policies and prepare for internal audits.
  • Monitor and enhance service levels through staff coaching.
  • Handle complex customer issues and inquiries.
  • Oversee branch opening and closing procedures.
  • Lead promotional campaigns and communicate product initiatives.
  • Fulfill other duties as required.


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