Customer Service Representative

**Customer Service Representative**

at Koalafi Richmond, VA **Customer Service Representative**

**About Koalafi**

**About the Opportunity**

We are in search of a Customer Service Representative to assist in providing exceptional customer service to our rapidly growing customer base. This associate would have the unique opportunity to grow alongside the company and help shape the future direction.

This associate would be responsible for fielding inbound communications as well as initiating customer contact daily. The main goal of this position is to provide excellent customer service. Attentiveness to customer needs and a positive attitude are a must. This associate would also be responsible for making regular collections calls which includes contacting past due customers, establishing repayment schedules, and advising customers on option as well as potential impact on their credit.

* Provide superior customer service

* Resolve inbound inquiries and issues independently and escalate as needed.

* Initiate contact with customers in order to resolve account issues.

* Be flexible to perform a number of different tasks as needed.

**About You**

* Excellent verbal communication skills.

* 1-2 years in a Call Center/Collections environment is a plus.

* Collections experience preferred.

* Proficiency with the Microsoft Office Suite (Excel/Word)

* Candidate must be able to work independently, unsupervised, and efficiently.

* Desire to work in a fast-paced, dynamic entrepreneurial environment.

* Bilingual experience is a plus.

**Things we value:**

* **Nerdiness**. Financial news and trends are fascinating. Seriously.

* No one here gives up. We try. We fail. We try again.

* If you dont get excited about point of sale financing, retail, and consumer empowerment, it simply wont work.

* **Smarts:** Book and street. We have to use all of the tools at our disposal to build Koalfi.

* **Empathy and Compassion.** You understand that people's access to life essential goods and services are in your hands.

* Doing. Making. Yes, we have to do a lot of thinking and talking to figure this stuff out, but you cant wait to leave the conversation and build it.

**Voluntary Self-Identification**

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As set forth in Koalafis Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

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