Senior IT Customer Support/Account Representative
2 weeks ago
Executive Summary:The Service Desk Agent is the first point of contact for the users who call our IT Service Desk.While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best in class customer service, achieving high levels of first call resolution, and identifying opportunities to streamline/automate agent process.Responsibilities include:Demonstrate strong customer service skills to provide phone support including:Listening to the customer to gain an accurate understanding of the situationBeing empathetic to the customer's situation and having a sense of urgency to resolve the issueProducing accurate, detailed documentation at the client, problem and incident levelResolving conflictResponsible for high quality end-user technical support, related to enterprise software and hardwareResponsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment.Under general oversight, provides after hours and weekend support as needed.The position requires attention to detail, follow through, teamwork focus and positive attitude.An understanding of technology and the ability to apply that knowledge to support all existing systemsSupports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in personCreate a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptlyIdentifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situationsProvides investigation, diagnosis, resolution and recovery for hardware/software problemsInstalls, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and softwareQualifications:Excellent customer service skills requiredExcellent communication skills requiredTwo to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environmentPreferred work experience in technical support role but not requiredRequired Education: High school diploma or GED with relevant work experienceAbility to diagnose the cause of problems in a complex environment and to provide effective solutions quicklySelf motivated and ability to work on own initiative in a high pressure environmentWilling to work variable shifts including evenings, weekends and public holidays Responsible for high quality end-user technical support, related to enterprise software and hardware An understanding of technology and the ability to apply that knowledge to support all existing systemsProvides investigation, diagnosis, resolution and recovery for hardware/software problems Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment** Education: High SchoolAdditional client information:
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Customer Support Representative
4 days ago
South Jordan, United States Russell Tobin Full timeOur client - a Fortune 100 investment firm in South Jordan, UT - is looking for Customer Support Representative with a strong interest in investment banking company to interview and start immediately.Job title: Customer Support/Account RepresentativeLocation: 680 West 10000 South, South Jordan, UTDuration: 6 monthsPay range: $20.19/hour - $21.99/hourAbout...
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Customer Support Representative
4 weeks ago
South Jordan, United States Russell Tobin Full timeOur client - a Fortune 100 investment firm in South Jordan, UT - is looking for Customer Support Representative with a strong interest in investment banking company to interview and start immediately.Job title: Customer Support/Account RepresentativeLocation: 680 West 10000 South, South Jordan, UTDuration: 6 monthsPay range: $20.19/hour - $21.99/hourAbout...
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Customer Support Representative
3 weeks ago
South Jordan, United States Russell Tobin Full timeOur client - a Fortune 100 investment firm in South Jordan, UT - is looking for Customer Support Representative with a strong interest in investment banking company to interview and start immediately.Job title: Customer Support/Account RepresentativeLocation: 680 West 10000 South, South Jordan, UTDuration: 6 monthsPay range: $20.19/hour - $21.99/hourAbout...
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South Jordan, United States JobRialto Full timeDescription: Client Support Service Professionals handle incoming phone calls regarding various service inquiries on Client accounts. Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics. Functional support areas include Client Cash Management products and services, Client...
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Customer Support Specialist
3 weeks ago
South Jordan, United States Russell Tobin Full timePosition: Customer Support/Account Representative-SrLocation: 680 West 10000 South, South Jordan, UT 84095Type: 6 months Contract Pay Rate:$21.99/hr. on w2. Preference for 1 of the following criteria:• College Degree• Previous contact center experiencePosition Description• Client Support Service Professionals handle incoming phone calls regarding...
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Customer Support Specialist
3 weeks ago
South Jordan, United States Russell Tobin Full timePosition: Customer Support/Account Representative-SrLocation: 680 West 10000 South, South Jordan, UT 84095Type: 6 months Contract Pay Rate:$21.99/hr. on w2. Preference for 1 of the following criteria:• College Degree• Previous contact center experiencePosition Description• Client Support Service Professionals handle incoming phone calls regarding...
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Customer Support Specialist
3 weeks ago
South Jordan, United States Russell Tobin Full timePosition: Customer Support/Account Representative-SrLocation: 680 West 10000 South, South Jordan, UT 84095Type: 6 months Contract Pay Rate:$21.99/hr. on w2. Preference for 1 of the following criteria:• College Degree• Previous contact center experiencePosition Description• Client Support Service Professionals handle incoming phone calls regarding...
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Senior Accountant
1 week ago
South Jordan, United States Stride Consulting LLC Full timeJob Summary: We are seeking an experienced Senior Accountant to join our Finance team. The Senior Accountant will be responsible for managing our accounting operations on a day-to-day basis, which includes preparing financial statements, maintaining the general ledger, and managing accounts payable/receivable. The ideal candidate has knowledge of accounting...
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Customer Support Rep
5 days ago
South Jordan, United States Incubation Systems Private Limited Full timeWe are looking for a call centre representative to handle incoming calls. Should have *one* of the following criteria :* College Degree* Prior customer service, sales, or call centre experience*Skills:** Quick learner; strong analytical and problem-solving skills* Customer service background* Detail oriented* Excellent written and verbal communication...
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Customer Account Specialist
3 weeks ago
South Jordan, United States Momentum Resource Solutions Full timeJob DescriptionJob DescriptionPreference for 1 of the following criteria:• College Degree• Previous contact center experiencePosition DescriptionClient Support Service Professionals handle incoming phone calls regarding various service inquiries on Morgan Stanley accounts. Calls will need to respond with a high degree of accuracy and efficiency, while...
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South Jordan, United States Russell Tobin Full timeOur client - a Fortune 100 investment firm in South Jordan, UT - is looking for Technical Support Representative/Service Desk Agent with a strong interest in investment banking company to interview and start immediately.Position: Technical Support Representative/Service Desk AgentLocation: 680 West 10000 South, South Jordan, UT 84095, United StatesType: 6...
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South Jordan, United States Russell Tobin Full timeOur client - a Fortune 100 investment firm in South Jordan, UT - is looking for Technical Support Representative/Service Desk Agent with a strong interest in investment banking company to interview and start immediately.Position: Technical Support Representative/Service Desk AgentLocation: 680 West 10000 South, South Jordan, UT 84095, United StatesType: 6...
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South Jordan, United States Russell Tobin Full timeOur client - a Fortune 100 investment firm in South Jordan, UT - is looking for Technical Support Representative/Service Desk Agent with a strong interest in investment banking company to interview and start immediately.Position: Technical Support Representative/Service Desk AgentLocation: 680 West 10000 South, South Jordan, UT 84095, United StatesType: 6...
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Senior Accountant
2 weeks ago
South Jordan, United States Sunder Energy, LLC Full timeAbout Us Sunder Energy is a residential solar sales company partnered with leading residential solar installation companies and finance companies. Our mission is to give people the power to change their future. Job Description Responsible for day-to-day accounting functions, building processes, commissions support, and financial reporting. This position...
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Helpdesk Technician
3 weeks ago
South Jordan, United States Compunnel Full timeExecutive Summary: The Service Desk Agent is the first point of contact for the users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely...
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Call Center Representative/Customer Service
2 weeks ago
Jordan, United States H2O Company Inc. Full timeWelcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the H2O Company Inc. with the position of Call Center Representative/Customer Service - H2O Company Inc. which was opened this. If this job matches your qualifications, please send your application directly through our latest Job site....
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Senior Accountant | Fully Remote USA
8 hours ago
South Jordan, Utah, United States HireVue Inc Full timeJob Description The Senior Accountant is instrumental across a broad range of HireVue’s accounting operations and compliance activities. This position will play a role in recording transactions and journal entries, performing account reconciliations and financial analysis, and supporting our global reporting and compliance activities. Play a vital part...
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Customer Care Representative
3 weeks ago
West Jordan, United States Ken Garff Automotive Group Full timeCustomer Care Representative - $20/hr page is loaded **Customer Care Representative - $20/hr** **Customer Care Representative - $20/hr** locationsUnited Fleet Management - West Valley City, UT time typeFull time posted onPosted 6 Days Ago job requisition idR0022987 Considering a career with Ken Garff Automotive Group means you are in for a great ride (excuse...
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Senior Auditor
4 days ago
South Jordan, United States Turner Medtech Full timeThe Senior Auditor will assist the Audit Manager in performing independent audit and assurance work related to the effectiveness of controls, accuracy of records, efficiency of operations, and compliance with regulations. The Senior Auditor will also identify areas of improvement and recommend potential solutions as appropriate. Responsibilities Perform risk...
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Account Representative
3 weeks ago
Columbia, South Carolina, United States Givens Full timeGivens is Driven to Deliver - both for our customers and our employees. Since 1957 we have provided our customers with a single source solution for warehouse, distribution, transportation, packing and crating and air freight services. We have been growing significantly over the last few years and continue to grow at a rapid pace. We are looking for an...
