Ancillary Scheduling

Position Summary:

Department: SSH OP Rehab Svs

Status: Full-Time

Schedule: Day

Title: Ancillary Scheduling / Registration / Patient Charge Specialist

Located in Longwood, Florida, Orlando Health South Seminole Hospital is a comprehensive medical, surgical and behavioral health facility with 126 acute-care beds and 80 inpatient behavioral health beds. Orlando Health South Seminole has a 30-bed ER, surgical department, endoscopy center and diagnostic cardiac catheterization laboratory. It also provides a full range of outpatient services, including diagnostic and interventional radiology, nuclear medicine, laboratory, surgery, MRI, psychotherapy services and hyperbaric oxygen therapy for wound care. Orlando Health South Seminole is proudly recognized among the nations Best Regional Hospitals by U.S. News & World Report, Great Community Hospitals by Beckers Healthcare and Best Places to Work by Modern Healthcare, named for four consecutive years.

Orlando Health South Seminole is part of the Orlando Health system of care, which includes award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Floridas east to west coasts and beyond. Collectively, our 27,000+ team members honor our over 100-year legacy by providing professional and compassionate care to the patients, families and communities we serve.

Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions. Orlando Health Is Your Best Place to Work is not just something we say, its our promise to you.

Top Reasons to Choose Orlando Health - South Seminole Hospital:

• South Seminole Hospital is Nationally Recognized for the BEST Places to Work
• Benefits Package that begins on day one (Full-Time & Part-Time only).
• Flexible Schedules
• Tuition Reimbursement up to $5,000 a year.

Position Summary:

This position provides scheduling, registration and patient charge services to ancillary departments.

Effective pre-registration, registration and scheduling of multiple patient appointments.
Manages the multiple additions and cancellations of patient appointments.
Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information in appropriate hospital
systems
Contacts appropriate payers/provider offices, verifying benefits and obtaining/documenting necessary authorizations.
Consistently and constantly reviews the schedules daily and communicates all changes to appropriate staff.
Responsible for entry of patient charges.
Acts as a liaison between the provider and patient to explain insurance benefits, co-pays, deductibles, and self pay portions.
Accurately communicates all procedure pertinent information including arrival time, location, and duration to the patient.
Performs check in and check out of patients.
Acts as a liaison to the clinical staff.
Acts as a liaison to the clinical and business staff to ensure effective and efficient patient management including the transfer of patients from both outside and sister facilities.
Acts as a resource for training or mentoring of new team members.
Maintains flexibility in work schedule availability that allows department to change/modify work schedule to meet departmental needs and on call responsibilities.
Attends and participates in department staff meetings and attends other meetings as assigned.
Represents and participates in department, facility, Patient Financial Services and corporate committees as requested by
supervisor/department manager.
Responsible for reviewing and adhering to all corporate departmental and education initiatives.
Assists his/her supervisor/manager in planning and organizing department activities.
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
Maintains compliance with all Orlando Health policies and procedures.

Education/Training
Must be able to demonstrate reading, verbal and written communication, mathematical, and reasoning skills typically acquired
through completion of a high school education.

Licensure/Certification
None.

Experience
Two (2) years experience in financial, business office, or customer service environment required. Computer knowledge necessary.