Part-Time Guest Experience Representative, Charleston

3 weeks ago


Charleston, United States Iacofano Group, LLC Full time
Summary of Position:

Iacofano's Guest Experience Representative is the liaison between our company and its current and potential customers and employees. The successful candidate will be able to accept ownership for effectively solving customer and employee issues, complaints and inquiries; keeping customer satisfaction at the core of every decision. Representatives are expected to perform all duties via established policies and procedures, while demonstrating excellent telephone and email etiquette in a professional and courteous manner.

Duties & Responsibilities:
  • Accept ownership effectively by taking phone and email order
  • Keep customer satisfaction at the core of every decision and behavior and creating a positive internal customer service experience.
  • Solve customer complaints and inquiries
  • Manage large amounts of inbound and outbound calls and emails in a timely manner
  • Identify customers' needs, clarify information, research issues and provide solutions and/or alternatives
  • Seize opportunities to upsell products with incoming orders
  • Build sustainable relationships and engage customers by going the extra mile
  • Meet personal/team qualitative and quantitative targets
  • Positive Internal Customer Service
  • Follow up calls on previous orders
  • Cold calling potential clients
  • Follow communication "scripts" when doing follow-ups and cold calls
Requirements

Qualifications:
  • 1 year of proven experience in a customer support role (required)
  • Quick Books experience (preferred)
  • Previous food service experience helpful (preferred)
  • Strong phone and verbal communication skills along with active listening
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • Self-motivated and able to work independently
  • Dependable and timely
  • Quick Books experience helpful
  • Previous food service experience helpful


Salary Description

$20/hr

  • Charleston, United States Iacofano Group, LLC Full time

    Summary of Position: Iacofano's Guest Experience Representative is the liaison between our company and its current and potential customers and employees. The successful candidate will be able to accept ownership for effectively solving customer and employee issues, complaints and inquiries; keeping customer satisfaction at the core of every decision....

  • Guest Service Agent

    3 weeks ago


    Charleston, United States Residence Inn Charleston Riverview Full time

    Residence Inn Downtown Charleston is seeking an experienced and dedicated Guest Service Agent for their beautiful hotel. The primary purpose of the Guest Service Agent is to greet and serve guests in a professional, gracious manner. Register guests; provide prompt and courteous service to the guest throughout their stay, resolve guest problems, close guest...


  • Charleston, United States Wyndham Hotels & Resorts Full time

    Location: Charleston, SC, US La Quinta by Wyndham is now seeking a Guest Services Manager - Charleston Riverview to join our team at the La Quinta by Wyndham Charleston - Riverview location in Charleston , South Carolina .**Job Summary** This position is responsible for managing the operation of the hotels front desk and the administration of the front...

  • Hotel Shuttle Driver

    3 weeks ago


    Charleston, United States Towneplace Suites North Charleston Full time

    Job Purpose The Beautiful TownePlace Suites by Marriott Charleston Airport/Convention is seeking a Shuttle Driver for their beautiful property. The purpose of the Driver/Bell Attendant is to serve guests in a professional, gracious manner and to perform all duties associated with bell staff to include loading, unloading and transportation of guest luggage,...


  • Charleston, United States Charleston Day School Full time

    The Opportunity | Director of Philanthropy & Engagement Charleston Day School is seeking a Director of Philanthropy and Engagement to play a critical role in the school’s success and advancing CDS’s culture of philanthropy. Reporting to the Head of School, the Director will provide visionary leadership, day-to-day administration, and active execution for...


  • Charleston, West Virginia, United States Charleston Day School Full time

    Charleston Day School seeks a Part-Time (approximately hours per week) Teaching Assistant beginning in August 2024. Candidate will support elementary classroom teachers in providing day-to-day instruction. Previous teaching experience in an early elementary setting is preferred. Expectations: Works with students to help reinforce learning objectives in an...

  • Oncology Physician

    3 weeks ago


    Charleston, United States Charleston Oncology Full time

    Position Summary:Charleston Oncology, PA is currently seeking a Hematologist Oncologist to meet the growing patient demand in our state of the-art cancer facilities. Our elite team consists of eleven Hematologists Oncologists spanning over100 years of combined experience. We serve 6 locations across the Lowcountry region and are poised for exponential growth...

  • Oncology Physician

    1 month ago


    Charleston, United States Charleston Oncology Full time

    Job DescriptionJob DescriptionPosition Summary:Charleston Oncology, PA  is currently seeking a Hematologist Oncologist to meet the growing patient demand in our state of the-art cancer facilities. Our elite team consists of eleven Hematologists Oncologists spanning over 100 years of combined experience. We serve 6 locations across the Lowcountry region and...

  • Oncology Physician

    3 weeks ago


    Charleston, United States Charleston Oncology Full time

    Position Summary:Charleston Oncology, PA  is currently seeking a Hematologist Oncologist to meet the growing patient demand in our state of the-art cancer facilities. Our elite team consists of eleven Hematologists Oncologists spanning over 100 years of combined experience. We serve 6 locations across the Lowcountry region and are poised for exponential...

  • Oncology Physician

    3 weeks ago


    Charleston, United States Charleston Oncology Full time

    Position Summary:Charleston Oncology, PA  is currently seeking a Hematologist Oncologist to meet the growing patient demand in our state of the-art cancer facilities. Our elite team consists of eleven Hematologists Oncologists spanning over100 years of combined experience. We serve 6 locations across the Lowcountry region and are poised for exponential...

  • Oncology Physician

    1 month ago


    Charleston, United States Charleston Oncology Full time

    Job DescriptionJob DescriptionPosition Summary:Charleston Oncology, PA  is currently seeking a Hematologist Oncologist to meet the growing patient demand in our state of the-art cancer facilities. Our elite team consists of eleven Hematologists Oncologists spanning over100 years of combined experience. We serve 6 locations across the Lowcountry region and...


  • Charleston, United States Explore Charleston Full time

    Job DescriptionJob DescriptionSubmission of a resume for general employment inquiry with Explore Charleston


  • Charleston, United States Charleston Area Medical Center Full time

    Charleston Area Medical Center (CAMC) is seeking to employ a full-time clinical AP/CP board certified pathologist with expertise in head/neck, thoracic or urology. Successful candidates (MD or DO) must be BE/BC and eligible for an unrestricted West Virginia license. Excellent diagnostic skills and a strong clinical background are a must. Outstanding...


  • Charleston, United States Chili's Grill & Bar Full time

    Host - Charleston Chili's S -101 Charleston Town Center Charleston, WV 25389 Role Overview Our Hosts begin each experience for every Guest that walks into our restaurants by providing hospitality and service that is absolutely Chili's. If you take pride in providing a warm welcome and love making people feel special, then we want to hear from you! Fast...


  • Charleston, United States Remington Hotels Full time

    Job Description What you will be doing Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary. Promptly, accurately and efficiently know how and where to post all charges. Have complete working knowledge of Front Office...


  • Charleston, United States Courtyard Charleston Historic Full time

    Job Summary: $12/hour, FREE Downtown Parking, FREE Lunch and no late nights The Bistro Attendant is responsible for providing the highest quality of service possible to guests in an efficient and courteous manner specifically within the Bistro at the Hotel. Responsibilities: QUALIFICATIONS: High School diploma or equivalent and/or experience in a hotel or a...


  • Charleston, United States Shaner Group Full time

    ** Guest Room Attendant Charleston Holiday Inn Express** **** New Hot The Guest Room Attendants clean the guest rooms and public spaces each day, as well as assist customers as needed. Work shifts typically vary from 7am-6pm every day of the year, including holidays. The Housekeeping Associates are typically who makes our guests feel like they are home by...


  • Charleston, West Virginia, United States Pediatrix Medical Group Full time

    Overview[])We have an exciting opportunity for a per diem, experienced Board Certified neonatologist to join our NICU team of four neonatologists and three neonatal nurse practitioners at Charleston Area Medical Center (CAMC) Women and Children's Hospital in beautiful Charleston, West Virginia. CAMC Women and Children's Hospital, located on the banks of the...


  • Charleston, United States Charleston ENT & Allergy Full time

    Job DescriptionJob DescriptionCharleston ENT & Allergy has an immediate needs for friendly, compassionate, and efficient Front Desk Associates for our busy medical practice. As the first point of contact for our patients and their families, either in person or over the phone, our Front Desk Associates create a warm and welcoming atmosphere and manage patient...


  • Charleston, United States Charleston ENT & Allergy Full time

    Charleston ENT & Allergy has an immediate needs for friendly, compassionate, and efficient Front Desk Associates for our busy medical practice. As the first point of contact for our patients and their families, either in person or over the phone, our Front Desk Associates create a warm and welcoming atmosphere and manage patient interactions with sensitivity...