RS Service Center Coordinator

2 weeks ago

St Louis, United States Gulfstream Full time

[[extTitle]] in [[location]] Unique Skills: [[cusuniqSkills]] Education and Experience Requirements Bachelor's Degree in Aviation Science or related field or equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. 3 years of Project Leadership or Project Management experience to include. 2 years of aviation experience; or a combination of both. Position Purpose: The Service Center Coordinator (SCC) interfaces directly with the customer serving as an advocate, information source and representative for the service center visit. The SCC coordinates and co-manages the project and the customer experience from contract (proposal) signing through post-delivery. The SCC is responsible for daily follow up with the customer to ensure all customer needs are addressed. Job Description Principle Duties and Responsibilities: Essential Functions: + Maintains direct contact with customers (internal and external) coordinating, informing, planning, scheduling and providing status briefs throughout the project. + Provides the customer and Gulfstream management with formal, continuous communication for each assigned project ensuring positive customer experience. + Responsible for accurate work order/invoice management and consistent/appropriate application of corporate credit/progress payment policy; throughout entire service visit. Leads the reporting and forecasting in conjunction with Finance to ensure accurate project financials. + “Plans visit” to ensure parts, engineering drawings, CMP packages, Back Shop support, etc. are ready for project scope. + Ensures full compliance with proposal to identify opportunities and assure target profit margins. + Responsible for contract proposal changes through the work change request (WCR) process in order to accurately project and capture schedule and revenue/cost impact. + Gathers any/all final phase exception documents to ensure that outstanding work owed is planned and executed. + Coordinates effort with Gulfstream program office to help facilitate the implementation of fleet retrofit programs. + Provides requests for vendor services, continuously monitors and communicates material charges to ensure proper/accurate posting definition. + Facilitates and negotiates all ongoing warranty considerations both internally and externally; issues credits as required. + Responsible for ensuring all vendor service agreement claims are filed. + Runs query report to ensure materials not used are returned to stock, and assists STM to ensure cores are returned within 24 hours from receipt of replacement units. + Responsible for post departure customer experience, including but not limited to feedback, project assurance, invoice management, vendor management and associated delivery reports. Additional Functions: + Must be willing to support service center, and customer, during and after normal working hours. . Perform other duties as assigned. Other Requirements: + An A&P license with (4) years of experience may offset the Bachelor's degree. + Must be computer literate and use necessary software (Microsoft Word & Excel required; Project is preferred). + Must have demonstrated leadership ability. + Must be able to read, write, speak, and understand the English language. Additional Information Requisition Number: [[id]] Category: [[customString3]] Percentage of Travel: [[custravRequired]] Shift: [[cusShift]] Employment Type: [[filter2]] Posting End Date: [[custextPostEndDate]] Equal Opportunity Employer/Veterans/Disabled. Gulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee. Legal Information (ulfstream.com/legal\_notice.htm) | Site Utilities (ulfstream.com/utilities/) | Contacts (ulfstream.com/contacts/) | Sitemap (ulfstream.com/sitemap.htm) Copyright © 2024 Gulfstream Aerospace Corporation. All Rights Reserved. A General Dynamics Company (eneraldynamics.com/) . Gulfstream Aerospace Corporation, a wholly-owned subsidiary of General Dynamics (NYSE: GD), designs, develops, manufactures, markets, services and supports the world's most technologically-advanced business jet aircraft

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