Claims Customer Service Representative

4 weeks ago

Clearwater, United States Insurance Administrative Solutions Full time

* 28-Feb-2022 to 15-Mar-2022 (EST)

* Clearwater, FL, USA

* Hourly

* Full Time

*Medical - Dental - Vision - 401K - Basic and Supplemental Life Insurance - Long and Short Term Disability*

**ABOUT INSURANCE ADMINISTRATIVE SOLUTIONS**Insurance Administrative Solutions (IAS) is a third-party provider of comprehensive administrative solutions for our clients in the insurance industry. We offer a business process outsourcing solution that helps insurers optimize administrative workload, bolster their industry

expertise, leverage emerging technologies, and streamline operations. With strong industry knowledge, we deliver value to our customers by providing compassionate customer service, efficient processing, and quality results. Here at IAS, we embrace the fact that great things are only accomplished by working as a team. We believe that all of our employees have valuable input no matter the level. Our highly

collaborative team environment offers each of our employees a place where they can excel.

**JOB SUMMARY:** Examine, perform, research and make the decisions necessary to properly adjudicate telephone and written inquiries. Interpret contract benefits in accordance with specific claims processing guidelines. Communicate problems identified relevant to the claims processing system to the appropriate people. Receive, organize and make daily use of information regarding benefits, contract coverage, and policy decisions. Maintain external contacts with policyholders, providers of service, agents, attorneys and other carriers as well as internal contacts with peers, management, and other support areas with a positive and professional approach.

**ESSENTIAL DUTIES & RESPONSIBILITIES** (other duties may be assigned as necessary):

* Interpret contract benefits accurately to policyholder, agents, and providers with a positive and professional approach.

* Provide claim status to policyholders or providers with a positive and professional approach.

* Send out refund request letters and follow-up as necessary.

* Produce correspondence to customers.

* Answer calls as required by company policy in a helpful, professional, timely manner.

* Place outgoing calls as needed to provide or obtain information.

* Document (written/on-line) all calls while in progress.

* Transfer calls to employees in other departments as required to meet customer needs.

* Fully document policy file or imaging system with all related material so as to leave a clear and concise audit trail.

* Actively participate in cross training and group training sessions to maximize team efficiency and maintain or exceed service standards.

* Communicate openly with Supervisor, Team Lead and other team members to ensure accurate responses and avoid duplication of efforts.

**EDUCATION/EXPERIENCE:**

* High School Diploma or GED equivalent

* Minimum of one (1) year related experience in a fast paced call center required.

* Experience in medical/insurance preferred.

* Experience with Medicare Supplement preferred.

**Benefits:**

* Medical/Dental/Vision Benefits first of the month after hire date

* 401(k) Company matching and contributions are immediately vested

* 15 days PTO after 90 days

* Referral program

* 11 Paid Holidays

* Employee Assistance Program

* Tuition Reimbursement

**Schedule:**

* Monday to Friday

* 37 hour work week

IAS is an equal opportunity employer.

Location (city, state or zip code) You must select a location. Education status You must select an education status answer. Seeking for You must select a seeking status answer.

  • Claims Customer Service Representative

    3 weeks ago

    Clearwater, United States PrideStaff Full time

    In this Temp to Hire role, you will be handling claims from customers by phone and email and making decisions on the best way to handle the claim. This client handles Medicare/health insurance claims. Critical: During open season this client cannot accommodate any vacations or time off. Duties: Interpret contract benefits based on the claims submitted...

  • Claims Customer Service Representative

    3 weeks ago

    Clearwater, United States PrideStaff Full time

    In this Temp to Hire role, you will be handling claims from customers by phone and email and making decisions on the best way to handle the claim. This client handles Medicare/health insurance claims. Critical: During open season this client cannot accommodate any vacations or time off. Duties: Interpret contract benefits based on the claims submitted...

  • Claims Customer Service Representative

    1 week ago

    Clearwater, United States PrideStaff Full time

    In this Temp to Hire role, you will be handling claims from customers by phone and email and making decisions on the best way to handle the claim. This client handles Medicare/health insurance claims. Critical: During open season this client cannot accommodate any vacations or time off. Duties: Interpret contract benefits based on the claims submitted...

  • Claims Customer Service Representative

    4 days ago

    Clearwater, United States PrideStaff Full time

    In this Temp to Hire role, you will be handling claims from customers by phone and email and making decisions on the best way to handle the claim. This client handles Medicare/health insurance claims. Critical: During open season this client cannot accommodate any vacations or time off. Duties: Interpret contract benefits based on the claims submitted...

  • Insurance Customer Service Representative

    3 weeks ago

    Clearwater, United States Risk Strategies Full time

    **Description** Risk Strategies is a top national specialty insurance brokerage and risk management firm, assisting organizations and individuals to simplify the process of protecting assets, offering benefits and minimizing liability. With over 115 offices and 2,500 employees across the US & Canada, we thrive on our passion to be ranked a Best Places to...

  • Workers Compensation Claims Examiner

    1 week ago

    Clearwater, United States Packard Claims Administration Full time

    Job DescriptionJob DescriptionPackard Claims Administration is a fast paced and growing TPA looking for a Workers Compensation Claims Examiner to join our team. We pride ourselves on having a family oriented environment that makes for an enjoyable place to work.Responsibilities:Must have and maintain a FL adjusters license (620 Florida All lines Adjusting...

  • Customer Service Representative

    3 weeks ago

    Clearwater, United States KATHERINE JONES INSURANCE AGENCY IN Full time

    Job DescriptionJob DescriptionBenefits/PerksCompetitive PayProfessional DevelopmentJob Stability in a growing industry Job DescriptionWe are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency....

  • Customer Service Representative

    3 weeks ago

    Clearwater, United States KATHERINE JONES INSURANCE AGENCY IN Full time

    Job DescriptionJob DescriptionBenefits/PerksCompetitive PayProfessional DevelopmentJob Stability in a growing industryJob DescriptionWe are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You...

  • Customer Service Representative

    1 week ago

    Clearwater, United States KATHERINE JONES INSURANCE AGENCY IN Full time

    Job DescriptionJob DescriptionBenefits/PerksCompetitive PayProfessional DevelopmentJob Stability in a growing industryJob DescriptionWe are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You...

  • Claims Support Representative

    5 days ago

    Clearwater, United States Integrity Marketing Group Full time

    **About Insurance Administrative Solutions** Insurance Administrative Solutions (IAS) is a third-party provider of comprehensive administrative solutions for our clients in the insurance industry. We offer a business process outsourcing solution that helps insurers optimize administrative workload, bolster their industry expertise, leverage emerging...

  • Claims Representative

    3 weeks ago

    Clearwater, United States Auto-Owners Insurance Full time

    A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, you could have the flexibility of...

  • Claims Representative

    1 week ago

    Clearwater, United States Auto-Owners Insurance Full time

    A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, you could have the flexibility of...

  • Customer Service Representative

    4 weeks ago

    Clearwater, United States Ultimate Staffing Full time

    Are you seeking a new opportunity in the Tampa area? If you answered, "yes", then this might be the opportunity for you. Our client is an insurance company seeking customer service reps to join their growing company. This position will entail answeri Customer Service Representative, Customer Service, Customer Experience, Representative, Retail, Staffing

  • Customer Service Representative

    3 weeks ago

    Clearwater, United States Coastal Waste & Recycling, Inc. Full time

    **Overview**: Coastal Waste & Recycling is a locally owned and operated waste management and recycling company. We are experiencing explosive growth and with growth comes opportunity! **Responsibilities**: We are currently adding a Customer Service Representative to the team. This role is responsible for delivering excellent service over the phone. The...

  • Customer Service Representative

    3 weeks ago

    Clearwater, United States Sir Speedy, Clearwater, FL Full time

    Job DescriptionJob DescriptionBenefits:Health Insurance 50/50 SplitPaid time offTraining & developmentBonus based on performanceBenefits/Perks:Initial and ongoing trainingCompetitive compensationPaid holidays and vacationIndoor and comfortable working environmentCompany Overview:A locally owned and nationally recognized Printing, Signage and Marketing...

  • Customer Service Representative

    3 weeks ago

    Clearwater, United States Sir Speedy, Clearwater, FL Full time

    Job DescriptionJob DescriptionBenefits:50/50 Health InsuranceBonus based on performanceCompany partiesCompetitive salaryBenefits/Perks:Initial and ongoing trainingCompetitive compensationPaid holidays and vacationIndoor and comfortable working environmentCompany Overview:A locally owned and nationally recognized Printing, Signage and Marketing Services...

  • Customer Service Representative

    1 week ago

    Clearwater, United States Sir Speedy, Clearwater, FL Full time

    Job DescriptionJob DescriptionBenefits:Health Insurance 50/50 SplitPaid time offTraining & developmentBonus based on performanceBenefits/Perks:Initial and ongoing trainingCompetitive compensationPaid holidays and vacationIndoor and comfortable working environmentCompany Overview:A locally owned and nationally recognized Printing, Signage and Marketing...

  • Customer Service Representative

    1 week ago

    Clearwater, United States Sir Speedy, Clearwater, FL Full time

    Job DescriptionJob DescriptionBenefits:50/50 Health InsuranceBonus based on performanceCompany partiesCompetitive salaryBenefits/Perks:Initial and ongoing trainingCompetitive compensationPaid holidays and vacationIndoor and comfortable working environmentCompany Overview:A locally owned and nationally recognized Printing, Signage and Marketing Services...

  • Customer Service Representative

    3 weeks ago

    Clearwater, United States U-Haul Full time

    Location: 201 S Missouri Ave, Clearwater, Florida 33756 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    1 week ago

    Clearwater, United States U-Haul Full time

    Location: 201 S Missouri Ave, Clearwater, Florida 33756 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...