Lead Hostperson

Salary Range:
$20.00 plus service charge

Overview:

When restaurant guests arrive at our rooftop restaurant, WATR, the very first welcome they receive will often be from our hosts. This is a critical role as our hosts have the first opportunity to provide our guests with impeccable service, and reflect a first glimpse of the brands best self.

Were currently seeking a Lead Hostperson who understands (and values) the importance of superior service, and leverages it to give guests an unforgettably warm and inspiring welcome. Our dream Lead Hostperson is essentially a brand ambassador, always reflecting our core values and going above and beyond to welcome every single guest into the restaurant. This is perfect role for people who love other people, and especially love helping guests feel welcome, relaxed, and excited about their experience.

Managing the shifts reservations ensuring service flows and Guests needs are met

Greet incoming and departing Guests warmly with a genuine smile and eye contact; direct Hosts to escort Guests them to assigned dining area; present menus

Make reservations for Guests inside and calling into the restaurant

Answer incoming calls to the restaurant and provide appropriate service

Manage the flow of Guests into the Dining and Bar areas; provide accurate wait times to incoming Guests, if appropriate

Call Guests to confirm reservations or answer questions, as necessary

Communicate with other Hosts Guest tables and/or special needs

Communicate Guest notes to Managers, Kitchen, and Service Team by using chits

Tend to special Guest needs and requests

Recognizing, welcoming, noting restaurant regulars, VIP Guests, and/or critics

Research, detail, and track VIP guest preferences and those of his/her contacts

Communicate all VIP guests to leadership and team members as soon as a new booking is made, or walk-in arrives

Update and track VIPs and faces to know communication and training documents as needed or as new information becomes available

Inform Guests of basic information about offerings at the restaurant and/or hotel property details or initiatives

Maintaining a strong and friendly presence at the door

Communicating to the kitchen necessary information about Guests and covers

Checking, securing, and returning Guests belongings

Additional requests made by management to maintain flow of service, Guest experience, and/or restaurant cleanliness

Inputting special buttons into POS for daily and/or weekly specials as communicated by chef/management

Updating Single platform online menu content daily/weekly to ensure all online channels are up to date with correct menus

Audit all online channels to ensure operational information is correct

• Passionate about hospitality and food and beverage with previous similar work experience.
• Basic knowledgeable of banquet operations, a team player, hard worker, and detail oriented.
• Is flexible and willing to meet the demands of a 24-hour operation.

About us

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:

• Designed by Nature work environment
• Health & Wellness- Competitive Medical, Dental & Vision, and EAP program
• Retirement Planning
• Paid Personal Days
• Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)
• SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform.
• Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can