Member Service Representative/Teller

2 weeks ago

Colorado Springs, United States Ent Credit Union Full time

** Member Service Representative/Teller - Full Time - Colorado Springs**

**Job Category****:** Service Centers **Requisition Number****:** MEMBE02822 Showing 1 location **Job Details**

**Description**

Ent is Colorados largest credit union, leading a legacy of more than 60 years. Our reputation is built on trust, integrity, innovation and exceptional customer service. We recognize our employees and our members are the reason for our success. Weve been voted a 2019 Best Place to work by The Denver Business Journal and Best-In-State Credit Union by Forbes. Become part of a growing organization that values teamwork, our people, our members and the communities we serve Apply today, to advance your career and help members improve their financial quality of life. **Its an Ent thing**

The primary purpose of this position is to provide superior member service; driving member satisfaction and retention by helping members take full advantage of Ents full range of products and services. This is accomplished through accurate and professional member transactions, enhanced member awareness of existing products and services, and timely product or service referrals. Additionally responsible to understand and comply with credit union policies and procedures, as well as financial regulations to include BSA (Bank Secrecy Act) and CFPB (Consumer Financial Protection Bureau).

**The Member Service Representative (Teller)** must excel in service, quality communication, product knowledge, and accuracy while meeting all service, performance and safety standards.

**The projected start date for this position would be May 17th 2021 and would require 2 weeks of paid training in either Colorado Springs or Fort Collins (hotel, millage and meals are paid).**

Providing quality member service through accurate and professional face to face member transactions to include new member account creation, account file and card file maintenance, and basic Service Center Control Manual procedures

Accountable for meeting member needs through maintaining a strong knowledge of products and services available to members, regularly providing referrals to such products and services in all areas including, but not limited to lending, investments, electronic banking, wealth management, and business banking

Responsible for complying with safety and service standards defined in the Credit Unions Policies and Procedures documents, as well as financial regulations to include, but not limited to, BSA (Bank Secrecy Act) and CFPB (Consumer Financial Protection Bureau)

Responsible for meeting job training requirements.

Responsible for maintaining a cash drawer following procedures defined in the Credit Unions Cash Control Policy

Other duties as required

**Minimum formal education required for this position:**

* High School Diploma or Equivalent

**Minimum work experience:**

* 6+ months customer service and cash handling experience required

* Sales experience preferred

**Technical or specialized knowledge/skills:**

* Enthusiastic attitude regarding helping our community

* Strong emphasis on member service and offering appropriate cross-sell / upsell opportunities to the member

* Strong attention to detail and accuracy of all transactions is of critical importance

* Professional and courteous communication skills are of critical importance

* Proficient in basic math (addition, subtraction, multiplication, and division)

* Comfortable handling physical money with a high level of accuracy with members directly

* Exposure to Microsoft Outlook and web based transactional systems to complete day to day member requests

* Able to use 10-Key by touch is preferred

**Certifications required:**

* None Required

**Environmental, physical and psychological requirements:**

* Must be able to sit or stand for prolonged periods of time in a climate controlled environment. Must be able to use fingers, hands, wrists for repetitive tasks such as typing, using a mouse, handling paper, currency, or coin, and operating a telephone. Demands for visual and auditory acuity are typical of an office environment. Must be able to interact via email, telephone, or in person with diplomacy, tact, and courtesy with all members under varying circumstances. Must be able to professionally address and de-escalate members in person who may be upset, discourteous, or otherwise unhappy towards the credit union. Must feel comfortable cross-selling or up-selling products to the membership based on uncovered needs. Must be able to lift up to 50 lbs. in order to transfer coin machine bags to a dolly, open Cash Dispensing Machines, open vault doors, or lift/transfer items typical to an office environment.

**S-10 $14.50 to $17.90 per hour based on experience.** This position is eligible for monthly incentives based upon sales performance.

For information on our benefits please visit:

**Skills**

**Required**

**Enthusiastic attitude** *Intermediate* **Cross-sell / upsell** *Advanced* **Member service** *Intermediate* **Attention to detail** *Advanced* **Communication skills** *Advanced* **Arithmetic** *Intermediate* **Money handling** *Intermediate* **Preferred**

**10-Key pad** *Novice* **Education**

**Required**

High School or better.

**Experience**

**Required**

**Less than 1 year:** cash handling 6+ months

**Less than 1 year:** customer service 6+ months

**Preferred**

**Less than 1 year:** Sales experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

  • Teller/Banker Fort Carson

    4 weeks ago

    Colorado Springs, United States Security Service Federal Credit Union Full time

    As a Teller/Banker, you will often deliver the very first impression of the credit union to our members (credit union lingo for customers). You will become an expert and champion of Security Service products and services to help our members reach their financial goals. You will build and nurture long-lasting relationships by promoting our checking and...

  • Victim's Advocate

    2 weeks ago

    Colorado Springs, United States Teller County Full time

    Department: Sheriff's OfficeReports to: Detective/SergeantSalary range: $2,411 - $2,894 (semi-monthly)FLSA Status: Full-time, Non-exempt, hourlyPosition closes: Open until filled Please keep in mind that the range mentioned above is the minimum to mid-point of the salary range for the role. Hiring at the mid-point of the range would not be typical in...

  • Victim's Advocate

    4 weeks ago

    Colorado Springs, United States Teller County Full time

    Department: Sheriff's OfficeReports to: Detective/SergeantSalary range: $2,411 - $2,894 (semi-monthly)FLSA Status: Full-time, Non-exempt, hourlyPosition closes: Open until filled Please keep in mind that the range mentioned above is the minimum to mid-point of the salary range for the role. Hiring at the mid-point of the range would not be typical in order...

  • Teller/ Banker

    4 weeks ago

    Colorado Springs, United States Security Service Federal Credit Union Full time

    What You Will Do:As a Teller/Banker, you will often deliver the very first impression of the credit union to our members (credit union lingo for customers). You will become an expert and champion of Security Service products and services to help our members reach their financial goals. You will build and nurture long-lasting relationships by promoting our...

  • Interactive Teller Lead

    2 weeks ago

    Colorado Springs, United States Ent Credit Union Full time

    Job DescriptionJob DescriptionCompany DescriptionEnt Credit Union exists to improve the financial quality of life of the people we serve. This mission drives us every day, but we are more than our mission. We're also individuals using our unique abilities to make our organization, and the communities we serve, better than they were yesterday. We're a...

  • Teller

    3 weeks ago

    Colorado Springs, United States Herring Bank Full time

    Job DescriptionJob Description| FLSA: | Non-Exempt | POSITION TITLE: | Teller| CATEGORY: | Full Time | LOCATION: | Branch| SHIFT: | MonFri; 8:00AM6:00 PM (shift may vary, some Saturdays may be required, and some overtime may be required) | REPORTS TO: | Customer Service Manager, Retail Supervisor Trainee or Branch ManagerSummaryAt Herring Bank, our mission...

  • Full Time Customer Service Representative

    3 weeks ago

    Beaver Springs, United States Susquehanna Community Bank Full time

    **Full-Time Customer Service Representative (Teller)** Are you passionate about helping customers with their financial needs and goals? At Susquehanna Community Bank, we understand that community banking is built on trusted relationships, and our “touch” is personalized. Our dedicated employees deliver a better banking experience and exceptional...

  • Teller/New Accounts Representative

    2 months ago

    Saratoga Springs, United States Glacier Bancorp, Inc. Full time

    Altabank, Division of Glacier Bank, is looking for a Part-time Teller/ New Accounts Representative for our Saratoga Springs branch. The prime candidate for this position is: Service focused and responsive to customer needs Committed to excellence Act Teller, Representative, Customer Service, Account, Retail

  • Customer Service Specialist

    3 weeks ago

    Beaver Springs, United States Susquehanna Community Bank Full time

    **Customer Service Specialist** This is a full-time position located at our Beaver Springs Office. The Customer Service Specialist (Head Teller) is responsible for overseeing and providing supervision to the Customer Service Representatives (Tellers) and for processing personal and commercial transactions and providing fast and friendly customer service....

  • Head Teller

    3 weeks ago

    Hot Springs, United States Diamond Bank Full time

    Diamond Bank is looking for a highly energetic motivating leader to lead our deposit staff and build a team that works together to provide excellent service to our customers in the communities we serve.Job Requirements:· High School Diploma or equivalent, 2-5 years bank experience or equivalent cash handling and supervisor experience, customer service...

  • Member Service Representative

    2 weeks ago

    Colorado Springs, Colorado, United States YMCA of the Pikes Peak Region Full time

    Overview:Member Service RepresentativeThe YMCA of the Pikes Peak Region is looking for a pleasant and friendly Member Service Representative to join our team As the front-line-employee, your role will be extremely important for improving member experience and satisfaction. Your goal should always be to make our members and visitors feel welcome and...

  • Head Teller

    3 weeks ago

    Hot Springs, United States Diamond Bank Full time

    Job DescriptionJob DescriptionDiamond Bank is looking for a highly energetic motivating leader to lead our deposit staff and build a team that works together to provide excellent service to our customers in the communities we serve. Job Requirements:· High School Diploma or equivalent, 2-5 years bank experience or equivalent cash handling and supervisor...

  • Head Teller

    2 weeks ago

    Hot Springs, United States Diamond Bank Full time

    Job DescriptionJob DescriptionDiamond Bank is looking for a highly energetic motivating leader to lead our deposit staff and build a team that works together to provide excellent service to our customers in the communities we serve.Job Requirements:· High School Diploma or equivalent, 2-5 years bank experience or equivalent cash handling and supervisor...

  • Member Services Representative

    4 weeks ago

    Yellow Springs, United States Bridge Credit Union Full time

    Here at Bridge Credit Union, we strive to serve our communities with excellence at every opportunity by expanding our borders and creating new and improved ways to serve. Without our dedicated staff, we would not be able to reach our goal of great service! If you are looking to expand your knowledge, develop in your career and grow within a rapidly growing...

  • Bank Teller

    5 days ago

    Boiling Springs, United States F&M Trust Full time

    Job DescriptionJob DescriptionF&M Trust is looking to hire a Financial Services Representative (FSR) formerly called Bank Teller at our Boiling Springs Office. As an FSR, one will service current and new customers of the bank in our recently renovated office that now uses cash recyclers. This individual will provide exceptional customer service while...

  • Bank Teller

    1 week ago

    Boiling Springs, United States F&M Trust Full time

    Job DescriptionJob DescriptionF&M Trust is looking to hire a Financial Services Representative (FSR) formerly called Bank Teller at our Boiling Springs Office. As an FSR, one will service current and new customers of the bank in our recently renovated office that now uses cash recyclers. This individual will provide exceptional customer service while...

  • Member Services Representative

    1 week ago

    Colorado Springs, United States US National Governing Bodies Full time

    We are a small, busy, fast-paced office that works closely together. We offer competitive pay, excellent benefits such as medical, dental, vision, a retirement plan plus generous PTO. We work hard but we try to make work enjoyable. This position requ Member Services, Member Service, Representative, Customer Service, Skills, Retail

  • Member Service Representative

    4 weeks ago

    Saratoga Springs, United States First New York Federal Credit Union Full time

    Job DescriptionJob DescriptionDescription:GENERAL OVERVIEWDemonstrates a highly motivated, positive outgoing and influential personality to ensure that an unsurpassed level of member service, meeting and exceeding their expectations with every interaction. Maximizes every opportunity to increase membership, refer consumer and real estate loans as well as...

  • Member Service Representative Or Senior

    3 days ago

    Colorado Springs, United States Ent Credit Union Full time

    Company Description Ent Credit Union exists to improve the financial quality of life of the people we serve. This mission drives us every day, but we are more than our mission. We're also individuals using our unique abilities to make our organization, and the communities we serve, better than they were yesterday. We're a not-for-profit that puts people...

  • Member Consultant II

    3 weeks ago

    Colorado Springs, United States Security Service FCU Full time

    What You Will Do:Supports Security Service Federal Credit Union in becoming America's Best Credit Union by following our purpose of enriching the lives of our members with beneficial financial solutions and a lifetime of service excellence inspired by our Core Values. Is an expert in advanced member service and operational skillsets including SSFCU products...