Customer Care Representative I
2 weeks ago
Join to apply for the Customer Care Representative I role at Elevance Health 2 days ago Be among the first 25 applicants Base Pay Range $16.84/hr - $28.87/hr Anticipated End Date: 2025-12-10 Position Title: Customer Care Representative I Location: Virtual (required in-person training sessions) Hours: Monday - Friday, 8?hour shift (8:30?6:00?EST) Note: Candidates not within a reasonable commuting distance from the posting location may not be considered unless accommodation is granted. Responsibilities Respond to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. Analyze problems and provide information/solutions. Operate a PC/image station to obtain and extract information; document information, activities and changes in the database. Thoroughly document inquiry outcomes for accurate tracking and analysis. Develop and maintain positive customer relations and coordinate with various functions to ensure timely handling of requests. Research and analyze data to address operational challenges and customer service issues. Provide external and internal customers with requested information. Under immediate supervision, receive and place follow?up telephone calls/e?mails to answer routine customer questions. Use computerized systems for tracking, information gathering and troubleshooting. Conduct outbound calls in the ZipDrug business area. Minimum Requirements High school diploma or equivalent and previous experience in an automated customer service environment, or an equivalent combination of education and experience. Preferred Skills, Capabilities and Qualifications Strong oral, written and interpersonal communication skills. Problem?solving skills, facilitation skills, and analytical skills. Experience in a high?volume call center environment is strongly preferred. The salary range is $16.84 to $28.87/hr. Actual compensation may vary by location, experience, education, and skill level. Job Level: Non?Management Non?Exempt Workshift: 1st Shift (United States) Job Family: CUS > Care Reps Elevance Health is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. #J-18808-Ljbffr
-
Customer Care Representative I
2 weeks ago
Cincinnati, United States Ohio Staffing Full timeCustomer Care Representative Location: Virtual. This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Hours:...
-
Remote Customer Care Specialist I
2 weeks ago
Cincinnati, United States Elevance Health Full timeA leading healthcare company is seeking a Customer Care Representative I to assist customers through telephone and written correspondence regarding insurance benefits and claims. Candidates will need strong communication and problem-solving skills, along with a high school diploma or equivalent. This position is virtual but requires attending in-person...
-
B2B Customer Support Representative I
7 days ago
Cincinnati, OH, United States Shorr Packaging Full timeDescription Together, We Own it! Start your employee owner journey with Shorr Packaging. The Customer Support Representative I is responsible for conducting pre-order research and entering customer sales orders with great accuracy and timeliness to ensure a smooth customer experience. As an integral team member, this individual also provides other key...
-
B2B Customer Support Representative I
2 weeks ago
Cincinnati, OH, United States Shorr Packaging Full timeDescription Together, We Own it! Start your employee owner journey with Shorr Packaging. The Customer Support Representative I is responsible for conducting pre-order research and entering customer sales orders with great accuracy and timeliness to ensure a smooth customer experience. As an integral team member, this individual also provides other key...
-
B2B Customer Support Representative I
7 days ago
Cincinnati, OH, United States Shorr Packaging Full timeDescription Together, We Own it! Start your employee owner journey with Shorr Packaging. The Customer Support Representative I is responsible for conducting pre-order research and entering customer sales orders with great accuracy and timeliness to ensure a smooth customer experience. As an integral team member, this individual also provides other key...
-
Customer Care Representative
1 day ago
Cincinnati, Ohio, United States Innovative Cleaning Services Full timeInnovative Labor and Cleaning is looking for a customer service representative to join our team in our office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer...
-
Customer Care Representative
2 weeks ago
Cincinnati, OH, United States Innovative Cleaning Services Full timeFull-Time Customer Service Representative We are looking to hire a new CSR. Here is the job details: Schaeffer's Customer Service Representatives are tasked primarily with providing our subscribers and internal departments with a positive experience while servicing accounts, supporting sales and handling customer concerns. Duties and responsibilities...
-
Customer Care Representative
4 days ago
Cincinnati, OH, United States Innovative Cleaning Services Full timeFull-Time Customer Service Representative We are looking to hire a new CSR. Here is the job details: Schaeffer's Customer Service Representatives are tasked primarily with providing our subscribers and internal departments with a positive experience while servicing accounts, supporting sales and handling customer concerns. Duties and responsibilities...
-
Customer Care Representative
4 days ago
Cincinnati, OH, United States Innovative Cleaning Services Full timeFull-Time Customer Service Representative We are looking to hire a new CSR. Here is the job details: Schaeffer's Customer Service Representatives are tasked primarily with providing our subscribers and internal departments with a positive experience while servicing accounts, supporting sales and handling customer concerns. Duties and responsibilities...
-
Customer Care Representative
4 days ago
Cincinnati, OH, United States Innovative Cleaning Services Full timeFull-Time Customer Service Representative We are looking to hire a new CSR. Here is the job details: Schaeffer's Customer Service Representatives are tasked primarily with providing our subscribers and internal departments with a positive experience while servicing accounts, supporting sales and handling customer concerns. Duties and responsibilities...
