Customer Care Agent FT
2 months ago
Department: Web
Reports To: Web Admin Manager
Pay Range: $16.28-17.00 / hour
THIS POSITION IS IN-OFFICE AT OUR HOME OFFICE IN LYNNWOOD, WA
POSITION PURPOSE
Plays a vital role in the communications between Zumiez customers via phone, e-mail, and other forms of communications. Customer Care Rep.'s are the voice of Zumiez to our customers and the voice of our customers to Zumiez.
JOB DUTIES & RESPONSIBILITIES
- Answers/returns phone calls and emails (in all applicable languages to the agent) to assist our customers with questions including shipment, product details, returns, web questions, etc.
- Reviewing orders for accuracy, details, and potential fraud
- Manages exceptions to orders (backorders, international orders, potential fraudulent orders, etc.)
- Upsell products and services when applicable
- Identify, research, and resolve customer issues
- Follow-up on customer inquiries not immediately resolved
- Transfer customer calls to appropriate staff if needed
- Other duties as assigned to assist in department initiatives
- Must be able to sit and be on the computer for extended periods of time
- Must be able to speak, read, write, and communicate
- Medical, Dental, Vision enrollment
- Paid Time Off
- Paid Parental Leave
- Life Insurance
- Stock Purchase Program
- 401k Enrollment
- Product Discount
- Competitive wages. Pay will vary based on variables such as experience and skills.
Department: Web
Reports To: Web Admin Manager
Pay Range: $16.28-17.00 / hour
THIS POSITION IS IN-OFFICE AT OUR HOME OFFICE IN LYNNWOOD, WA
POSITION PURPOSE
Plays a vital role in the communications between Zumiez customers via phone, e-mail, and other forms of communications. Customer Care Rep.'s are the voice of Zumiez to our customers and the voice of our customers to Zumiez.
JOB DUTIES & RESPONSIBILITIES
- Answers/returns phone calls and emails (in all applicable languages to the agent) to assist our customers with questions including shipment, product details, returns, web questions, etc.
- Reviewing orders for accuracy, details, and potential fraud
- Manages exceptions to orders (backorders, international orders, potential fraudulent orders, etc.)
- Upsell products and services when applicable
- Identify, research, and resolve customer issues
- Follow-up on customer inquiries not immediately resolved
- Transfer customer calls to appropriate staff if needed
- Other duties as assigned to assist in department initiatives
- Must be able to sit and be on the computer for extended periods of time
- Must be able to speak, read, write, and communicate
- Medical, Dental, Vision enrollment
- Paid Time Off
- Paid Parental Leave
- Life Insurance
- Stock Purchase Program
- 401k Enrollment
- Product Discount
- Competitive wages. Pay will vary based on variables such as experience and skills.
-
Customer Care Agent
2 months ago
Lynnwood, United States Zumiez Full timeJob Title: Customer Care Agent Part Time Department: Web Reports To: Web Admin Manager Pay Range: $16.28-17.00 / hour THIS POSITION IS IN-OFFICE AT OUR HOME OFFICE IN LYNNWOOD, WAPOSITION PURPOSE Plays a vital role in the communications between Zumiez customers via phone, e-mail, and other forms of communications. Customer Care Rep.'s are the voice of Zumiez...
-
Customer Service Liaison
4 weeks ago
Lynnwood, Washington, United States Michael Gutierrez - State Farm Agent Full timeJob DescriptionAs a Customer Relations Specialist with Michael Gutierrez - State Farm Agent, you will be responsible for delivering exceptional client experiences that drive the growth of our successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while...
-
Customer Service Representative
4 weeks ago
Lynnwood, Washington, United States Zumiez Full timeJob Title: Customer Care AgentDepartment: WebReports To: Web Admin ManagerPay Range: $16.28-17.00 / hourThis role is based in our home office in Lynnwood, WA.Job PurposeAs a Customer Care Agent, you will play a vital role in communicating with Zumiez customers via phone, email, and other forms of communication. You will be the voice of Zumiez to our...
-
Geek Squad Advanced Repair Agent
1 week ago
Lynnwood, United States Best Buy Careers Full timeThe Geek Squad Advanced Repair Agent identifies and offers technology related, solution-based recommendations to solve customer needs and ensure that no customer is left unserved. They create and maintain a supportive environment for customers by asking the right questions, listening carefully, taking detailed notes and partnering with other team members....
-
Geek Squad Advanced Repair Agent
2 weeks ago
Lynnwood, United States Best Buy Full timeThe Geek Squad Advanced Repair Agent identifies and offers technology related, solution-based recommendations to solve customer needs and ensure that no customer is left unserved. They create and maintain a supportive environment for customers by asking the right questions, listening carefully, taking detailed notes and partnering with other team members....
-
Geek Squad Advanced Repair Agent
2 weeks ago
Lynnwood, United States Best Buy Careers Full timeThe Geek Squad Advanced Repair Agent identifies and offers technology related, solution-based recommendations to solve customer needs and ensure that no customer is left unserved. They create and maintain a supportive environment for customers by asking the right questions, listening carefully, taking detailed notes and partnering with other team members....
-
Geek Squad Advanced Repair Agent
1 week ago
Lynnwood, United States Best Buy Careers Full timeThe Geek Squad Advanced Repair Agent identifies and offers technology related, solution-based recommendations to solve customer needs and ensure that no customer is left unserved. They create and maintain a supportive environment for customers by asking the right questions, listening carefully, taking detailed notes and partnering with other team members....
-
Customer Service Representative
4 weeks ago
Lynnwood, Washington, United States Zumiez Full timeJob Title: Customer Care Agent Part TimeDepartment: WebReports To: Web Admin ManagerPay Range: $ / hourThis role plays a vital part in the communication between Zumiez customers and the company. As a Customer Care Representative, you will be the voice of Zumiez to our customers and the voice of our customers to Zumiez.Key Responsibilities:Answer and return...
-
Customer Care Specialist
4 weeks ago
Lynnwood, United States Ultimate Staffing Full timeA global innovator in advanced water purification is seeking a Customer Support Representative to join their team! City: Lynnwood, WA - Hours: 8 am to 5 pm Mon-Fri. Pay: $19 per hour As a Customer Support Representative, you will play a key role in Customer Care, Specialist, Business Operations, Customer, Retail, Staffing
-
Customer Service Representative
4 weeks ago
Lynnwood, Washington, United States Cheryl Granger - State Farm Agent Full timeJob Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for establishing customer relationships, following up with customers, and using a customer-focused review process to educate customers about insurance...
-
Geek Squad Advanced Repair Agent
2 weeks ago
Lynnwood, WA, United States Best Buy Careers Full timeThe Geek Squad Advanced Repair Agent identifies and offers technology related, solution-based recommendations to solve customer needs and ensure that no customer is left unserved. They create and maintain a supportive environment for customers by asking the right questions, listening carefully, taking detailed notes and partnering with other team members....
-
Geek Squad Advanced Repair Agent
2 weeks ago
Lynnwood, WA, United States Best Buy Full timeThe Geek Squad Advanced Repair Agent identifies and offers technology related, solution-based recommendations to solve customer needs and ensure that no customer is left unserved. They create and maintain a supportive environment for customers by asking the right questions, listening carefully, taking detailed notes and partnering with other team members....
-
Geek Squad Advanced Repair Agent
2 weeks ago
Lynnwood, WA, United States Best Buy Full timeThe Geek Squad Advanced Repair Agent identifies and offers technology related, solution-based recommendations to solve customer needs and ensure that no customer is left unserved. They create and maintain a supportive environment for customers by asking the right questions, listening carefully, taking detailed notes and partnering with other team members....
-
customer service representative
5 months ago
Lynnwood, United States Fogo de Chão Full timeAt Fogo de Cho, we strive to give our guests an unforgettable dining experience of discovery while showcasing the Culinary Art of Churrasco. Our mission is to ignite fire and joy to care for our team, our guests, and our communities.We believe better futures start when we bring our best to the table every day to Feed a Purposeful Future - starting with our...
-
Retail Customer Service Associate
6 months ago
Lynnwood, United States FedEx Office Full timePOSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....
-
Caring Transitions Specialist
4 weeks ago
Lynnwood, Washington, United States Caring Transitions Full timeJob OverviewCaring Transitions is seeking a highly skilled and customer-focused individual to join our team as a Caring Transitions Specialist. As a key member of our team, you will be responsible for providing exceptional customer service to our clients in the Mill Creek, WA area.Key ResponsibilitiesSort, organize, and prepare household items for online...
-
Caring Transitions Assistant
4 weeks ago
Lynnwood, Washington, United States Caring Transitions Full timeJob Title: Caring Transitions SpecialistJob Summary:Caring Transitions is seeking a highly motivated and detail-oriented Caring Transitions Specialist to join our team. As a Caring Transitions Specialist, you will be responsible for providing excellent customer service to our clients, sorting, organizing, and packing their belongings for relocation or...
-
Business Development Representative
1 month ago
Lynnwood, Washington, United States Chris Jones - State Farm Agent Full timeJob DescriptionAs a key member of our team, you will be responsible for establishing strong relationships with customers and providing them with exceptional service. This role requires a strong work ethic and a commitment to success.Responsibilities:Develop and maintain a strong understanding of our bank products and services.Work closely with customers to...
-
Optometric Assistant
4 weeks ago
Lynnwood, Washington, United States Visionworks Full timeAbout Us: At Visionworks, we're on a mission to bring the 'care' back to the vision care industry. We're looking for charismatic individuals who are passionate about helping customers look great and see great. Our ideal candidate is a friendly and welcoming face who can provide an exceptional patient experience.The Role: As a Visionworks Clinical Specialist...
-
Store Customer Service Specialist
3 weeks ago
Lynnwood, United States Sherwin-Williams Full timeThis position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure...