P-T Customer Service Associate

2 months ago

Newport, United States Western & Southern Life Full time

Overview:

The Customer Service Associate position is a part-time position that rotates job duties based on business needs that are largely driven by volume increases (seasonal and predicted) and demand. The individual in this position will key and process data in administrative systems and will conduct outbound telephone calls to insurance applicants to collect data requested by the underwriter. The individual may also take inbound calls or make outbound calls from/to our customers.

Responsibilities:

What you will do:

  • Keying data into administrative systems and other peripheral systems, following prescribed steps with some degree of variation but typically accomplished by following written procedures.
  • Processing new business applications.
  • Responsible for following business process rules and state specific rules that are documented.
  • Identifies when application is not-in-good-order and takes appropriate steps to remediate.
  • Authorizes issuance of in-good-order applications, including application of premium and determination of contract effective date.
  • Preparing illustrations associated with approved life insurance applications.
  • Preparing illustration using data entry points that match the approved application.
  • Completing business processes to support licensing and appointment of producers including data entry, quality checks, training checks and license verification.
  • Keying service transactions into administrative systems or peripheral systems.
  • This could include address changes, ownership changes, and disbursement requests as examples.
  • Transactions are keyed following documented procedures.
  • Errors or unexpected results must be identified and escalated to manager.
  • Answering telephone calls from current customers and agents regarding policy status information and instructions to initiate a change or transaction.
  • This includes caller verification following documented business process and providing information that is documented and does not require independent decision making.
  • Making outbound calls to insurance applicants and following script to ask questions and record responses verbatim.
  • This includes but is not limited to personal history interviews that are conducted as part of the life insurance underwriting process.
  • Expectation is to ask questions verbatim in a professional and concise manner and must record responses accurately and verbatim.
  • Making outbound calls to existing customers for non-sales purposes.
  • This could include verifying/confirming information, obtaining instructions regarding an in house service request, and premium due reminders as examples.
  • Indexing documents in imaging workflow system to accurately identify the document type.
  • Follows procedural documents to enter data such as policy number, customer name, source of business, form type, and other key identifiers.
  • Performs other duties as assigned
  • Complies with all policies and standards
Qualifications:
  • Demonstrated flexibility and ability to easily shift from one business function to another as required.
  • Excellent verbal communication skills.
  • Keyboarding skills with attention to detail and high accuracy.
  • Ability to follow documented procedures and execute transactions according to steps identified with low need for assistance.
  • Ability to identify when documented procedures fail or produce unexpected results and escalate to supervisor accordingly.

Work Setting/Position Demands:

  • None

Travel Requirements:

  • None

  • P-T Customer Service Associate

    2 months ago

    Newport, United States Western & Southern Mutual Holding Company, Inc. Full time

    What you will do:Keying data into administrative systems and other peripheral systems, following prescribed steps with some degree of variation but typically accomplished by following written procedures. Processing new business applications. Responsi Customer Service, Associate, Data Entry, Service, Retail, Business, Application

  • Customer Service Associate

    2 months ago

    Newport Beach, United States Jim McIver: Farmers Insurance District Office Full time

    Job DescriptionJob DescriptionOur office is expanding and we are looking to hire the right individual to join our outstanding customer service team. Our Customer Service Representative is an energetic professional who doesn't mind wearing multiple hats. The Customer Service Associate position will involve answering phones, providing customer service to...

  • Sales Associate

    7 days ago

    Newport, United States Southern Tide Full time

    Southern Tide, LLCNewport, RIAt Southern Tide, our mission is to share our love for the coastal lifestyle through premium products, experiences, and service.We offer competitive benefits packages which may include generous vacation policy, health and wellness coverage, 401k with company match, discounted stock purchasing, options for education reimbursement,...

  • Customer Service Supervisor

    3 days ago

    Newport News, Virginia, United States Navy Exchange Service Command Full time

    Job SummaryWe are seeking a highly skilled and experienced Supervisory Sales Associate to join our team at the Navy Exchange Service Command. As a key member of our sales team, you will be responsible for providing exceptional customer service and supervising subordinate associates in various customer service duties.Duties and Responsibilities:Supervise the...

  • Customer Service Associate

    6 days ago

    Newport, Tennessee, United States Wal-Mart Stores , Inc. Full time

    Position OverviewAs a vital member of our team, you will significantly influence the customer experience at our store. Your role is essential in ensuring that customers leave with a positive impression.Key ResponsibilitiesYour duties will include:Greeting and thanking customers with a warm and friendly demeanor.Efficiently processing transactions while...

  • Customer Service Sales Associate

    6 days ago

    Newport, Rhode Island, United States Helly Hansen Newport Full time

    Helly Hansen Newport is looking for a Retail Sales Associate to provide outstanding customer service and meet sales objectives. We value candidates who possess excellent communication skills and can foster a friendly environment for our customers.Key Responsibilities:Assess customer needs and preferencesProvide detailed information about our products and...

  • Customer Service Supervisor

    2 weeks ago

    Newport News, Virginia, United States Navy Exchange Service Command Full time

    Position OverviewRole Summary: This position entails the supervision of the customer service department, ensuring high standards of service delivery.Key Responsibilities:Oversee daily operations of the customer service team, ensuring efficiency and effectiveness in all tasks.Manage and mentor a group of associates, providing guidance in their various...

  • Customer Service Supervisor

    6 days ago

    Newport News, Virginia, United States Navy Exchange Service Command Full time

    Position OverviewRole Summary: The Customer Service Supervisor is accountable for managing the customer service department, ensuring a high standard of service delivery.Key Responsibilities:Oversee daily operations of the customer service team, ensuring efficient handling of inquiries and issues.Lead and mentor a group of associates, fostering a...

  • Customer Support Associate

    2 weeks ago

    Newport News, Virginia, United States Navy Exchange Service Command Full time

    Position Overview: The Navy Exchange Service Command is seeking a dedicated customer support associate to perform a variety of essential tasks, including managing special requests, offering layaway options, and addressing standard customer inquiries. The ideal candidate will possess experience in clerical roles or retail environments and demonstrate...

  • Keyholder (P/T), Newport, RI

    3 months ago

    Newport, United States Oxford Industries Full time

    Southern Tide, LLCNewport, Southern Tide We offer competitive benefits packages which may include generous vacation policy, health and wellness coverage, 401k with company match, discounted stock purchasing, options for education reimbursement, and amazing product discounts! Crew Position: The Keyholder has responsibility for assisting with the daily...

  • Verizon Customer Service Associate

    4 weeks ago

    Newport News, United States REI Management Inc. Full time

    Job DescriptionJob DescriptionWe are a premier marketing and sales firm, with its fundamental strength being its innovation, creativity and dedication to creating premium marketing and sales campaigns. Our Verizon Customer Service Associates provide our customers with the opportunity to promote them, leaving an everlasting impression of distinction and...

  • Verizon Customer Service Associate

    4 weeks ago

    Newport News, United States REI Management Inc. Full time $38,000 - $47,000

    Job DescriptionJob DescriptionWe are a premier marketing and sales firm, with its fundamental strength being its innovation, creativity and dedication to creating premium marketing and sales campaigns. Our Verizon Customer Service Associates provide our customers with the opportunity to promote them, leaving an everlasting impression of distinction and...

  • BottleDrop Customer Service Associate

    1 week ago

    Newport, United States Oregon Beverage Recycling Cooperative Part time

    Job Details Newport RC 725 - Newport, OR Part Time $16.02 - $16.02 HourlyDescription Our Vision A world where no resource is wasted. Our Mission To ensure that no resource goes to waste by empowering people to redeem every container easily, efficiently, and effectively. Our Values We are loyal, resilient, trustworthy, creative, competent, and...

  • Verizon Customer Service Associate

    3 months ago

    Newport News, United States REI Virginia Beach Full time

    Royal Executives is a telecommunication-based consulting sales and marketing firm. We help our client's popular household brands maximize their profitability and increase their overall brand exposure through innovative and creative revenue capabilities. We are looking for a self-starter Verizon Customer Service Associate to assist with our firm's strategic...

  • Customer Service Specialist

    4 days ago

    Newport, Rhode Island, United States Sullivan Tire & Auto Service Full time

    Job OverviewSullivan Tire & Auto Service is seeking a highly motivated and customer-focused Sales and Service Writer to join our team.Key ResponsibilitiesGreet customers and provide exceptional service to build a loyal customer base.Foster a positive and friendly environment that promotes customer satisfaction.Provide customers with product information,...

  • Sales & Customer Service Associate

    2 months ago

    Newport, United States Massage Envy Full time

    Overview: Where Better Careers Begin! Massage Envy Newport, KY 189 Pavilion Parkway Do you have a passion for helping others? At the Massage Envy Newport franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our member base to...

  • Customer Communications Associate

    2 weeks ago

    Newport, United States Response Inc. Full time $40,000 - $50,000

    Job DescriptionJob DescriptionThe Customer Communications Associate is responsible for the daily communications and interactions between current customers and potential new customer leads. Being a part of the Customer Communications division means you must be proficient and current on all consumer relations strategies and tactics, report daily to the...

  • Customer Service Sales Associate

    6 days ago

    Newport, Rhode Island, United States Helly Hansen Newport Full time

    Helly Hansen Newport is looking for a Retail Sales Representative who is dedicated to providing outstanding customer service while meeting sales objectives. We value candidates who possess excellent communication skills and can foster a friendly environment for our customers.Key Responsibilities:Assess customer needs and preferencesProvide detailed...

  • Customer Service Sales Associate

    6 days ago

    Newport, Rhode Island, United States Helly Hansen Newport Full time

    Helly Hansen Newport is looking for a Retail Sales Representative who is dedicated to providing outstanding customer service while meeting sales objectives. We value candidates who possess excellent communication skills and can foster a friendly environment for our customers.Key Responsibilities:Assess customer needs and preferencesProvide detailed...

  • Customer Service Representative

    2 days ago

    Newport, Pennsylvania, United States Rite Aid of Pennsylvania Inc Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Service Associate at Rite Aid of Pennsylvania Inc. As a Service Associate, you will play a vital role in providing exceptional customer service and contributing to the success of our store.Key ResponsibilitiesProvide excellent customer service by assisting...