Cage & Player Services Supervisor: 3pm - 11:30pm

2 weeks ago

Louisville, United States Derby City Gaming Full time
Duties and Responsibilities:

  • Responsible for supervising the daily operation of Cage and Player Services.
  • Responsible for guest service, relations, and resolving disputes to ensure our guests have a favorable gaming experience.
  • Ensure the safety and security of Team Members and guests.
  • Facilitates processes and programs to control and reduce lost-time injuries effectively.
  • Delegate duties and assign responsibilities to Team Members.
  • Complete and process performance reviews.
  • Assist in developing Team Members, conduct interviews, and participate in the selection, hiring, coaching, retention, discipline, and termination process.
  • Review daily staffing levels to maintain a budgeted level of employment.
  • Ensure compliance with the Bank Secrecy Act (BSA) and the property's BSA Policy.
  • Monitor for suspicious activity as defined by the BSA and the property's BSA Policy.
  • Abide by and ensure that all policies and procedures are followed to safeguard the company's assets and funds.
  • Review Cage activities and marketing promotions with Cage & Player Services Leadership Team, then communicate and implement with frontline Team Members.
Qualifications:
  • Leadership abilities demonstrated in supervising the department's operations.
  • Maintaining a professional working relationship among all internal and external guests.
  • Excellent oral and written communication skills.
  • Willingness to assume overall responsibility relative to the performance of the department.
  • Three to five years of experience in a cashier/banking environment.
  • 2-year degree in related field or equivalent work experience preferred.
  • Two to three years of leadership experience preferred.
  • Money-handling experience is required.
  • Excellent customer service, problem-solving, and decision-making skills are a plus.

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