Client Services

2 weeks ago


Columbus, United States Columbus Speech & Hearing Center Full time

Are you a positive and creative problem solver? Are you looking for an opportunity to learn and work hard on the job? Do you enjoy a collaborative, forward-thinking work environment? We want you on our team Columbus Speech & Hearing has an immediate opening for a full-time Client Services & Scheduling Specialist.

$16.50 to $18.97/ Hour Full Time

Qualifications

  • 2+ years of healthcare scheduling experience for multiple providers at multiple locations is required
  • Must be dependable, detail-oriented and maintain a collaborative attitude
  • Must be able to sit for long periods of time
  • Must be able to communicate over the phone for large portions of the workday
  • Must have excellent computer skills, including Microsoft Excel
  • Must possess excellent verbal and written communication skills and basic math skills
  • Must maintain confidentiality as required by HIPAA regulations and organizational policies
  • Must be able to problem solve and provide excellent customer service, and maintaining a calm and polite demeanor even in difficult situations
  • Experience working with commercial insurances, Medicaid, and managed care insurances required

Responsibilities

  • Use scheduling software for check-in, record maintenance, and accurate scanning of records into the patients file.
  • Accurately schedule and manage speech and audiology appointments based on client/patient/clinician information.
  • Help maintain speech therapy waiting list.
  • Work with therapists to monitor speech therapy attendance; including sending attendance reminders and discharge letters.
  • Communicate and work directly with clients/patients, including greeting, check-ins, and obtaining payments and paperwork.
  • Check benefits and communicate coverage to clients.
  • Obtain authorizations, pre-authorizations, and re-authorizations in a timely manner.
  • Verify client/patient payment information, make payment arrangements as needed, and update the EMR system as necessary.
  • Answer phone and make outgoing calls; transfer calls appropriately.
  • Cross-train in all Speech and Audiology administrative duties.
  • This is a 40 hour, Monday through Friday position; some evenings are required.


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