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Membership Director
4 months ago
- Respect
- Integrity
- Excellence
- Collective Success
- Clarity and Transparency
- Sustainability
- Develop, manage and achieve department budget and goals for revenue & memberships
- Execute on the Membership value proposition and strategic plan
- Lead our outreach and communication to both group and individual members
- Build, facilitate, and maintain relationships with Sailing Organizations and US Sailing's members
- Manage the organizational membership loyalty program(s)
- Responsible for developing and implementing services and programs for the 1,500+ organizational members and 43,000 individual members of US Sailing
- Collaborate across the organization and work with all departments to promote US Sailing's broad array of services, programs and products to members and potential members
- Manage, develop, and train the Membership Team to provide first class customer service to US Sailing constituents
- Solicit member feedback on programs and services and develop actionable opportunities
- Work within our existing database system for outreach while leading the membership transition to a new system
- Promote existing membership benefits and improve membership value by enhancing membership benefits working with the Partnership Team
- Create and implement member retention strategies
- Assess the marketplace and ideate for exponential growth opportunities
- Possess the highest integrity and values consistent with those of US Sailing
- Ability to work non-traditional hours including weekends and holidays if needed
- Ability to travel domestically
- Explore best practices with other NGB's and share both internally and externally
- Bachelor's degree in business, marketing, or related discipline required. MBA or advanced degree preferred
- Minimum eight (8) years progressive experience and a demonstrated track record of accomplishments in sales, marketing, operations, and management
- Member-based association and/or non-profit experience a plus
- Experience leading sales efforts/teams for member driven organizations
- Experience in fiscal management of a $2+ million budget
- Possess solid leadership skills with an ability to work effectively and accomplish tasks, projects, and goals through influencing others within a complex organizational structure
- Be detail and process-oriented with strong program and logistics management skills and planning
- Possess the ability to present one's own ideas with clarity and generate buy-in and commitment from multiple constituencies
- Belief in the Olympic movement
- Appreciation for the sport of sailing
- Medical insurance
- Vision insurance
- Dental Insurance
- 403(b) with company match up to 5%
- Life insurance
- Long- and short-term disability insurance
- Paid time off, Holidays, Community Service time, bereavement, parental leave, jury duty
- Access to free gym Membership at Roger William University campus
- Access to Roger Williams University cafeteria and lunch options
- Discounts on travel, entertainment, and others via Perk Spot and the Benefit Hub
- Gill Discount
- Employee Assistance Program
- Wellness Space
- Employee snack bar, staff celebrations and events
- Access to USOPC JEDI trainings and CRGs
- Employee trainings and professional development
- Complimentary US Sailing Membership, including access to all discounts
- Hybrid structure - 3 days per week in office and 2 remote