Customer Support Specialist

3 weeks ago


Charlotte, United States Hughes Law Group Full time

Job Description Job Description Salary: $20-$30 HourlyWe are seeking for a customer support specialist who will communicate directly with customers to solve problems, answer questions, and give advice and support. Key elements of the role include familiarity with the companys products and services, and the ability to quickly identify and address customer needs. Success in this role will be demonstrated by improvements in the companys reputation in delivering outstanding customer support.Responsibilities and DutiesReply emails from customersEstablishes trustAssists customers with solving problemsReports common product and service complaintsHelps customers make use of different featuresRecords complaints and feedback.Job Requirements:Has prior experience in customer serviceProficient in MS OfficeKnowledgeable in operating help desk softwareExcellent written and verbal communication skillsStrong interpersonal skillsHas a positive and professional work attitudeAssociate or Bachelors degree required.remote work#J-18808-Ljbffr

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