Quality Technical Coach
2 weeks ago
CSCS TX
Job Summary:
Responsible for coaching center teammates in repairs and estimations resulting in attaining and maintaining Caliber Certification with 3rd party Verifacts.
Essential Job Duties:
- Mentor repair technicians, estimators and management to ensure the Caliber standard of quality, which corresponds with the OEM specifications.
- Use 3rd party Verifacts software to file report regarding accurate completion of repair to OE standards
- Follow up with center teammates regarding repairs in-person or through conference calls
- Review reports with Center and Operations Leadership for accountability and successful management of Parts, Center Systems/Processes, Equipment and Training verification
- Recommend and coordinate necessary training for areas of need based on quality reviews
- Train ICAR courses to support local/regional needs
- Partner with, build alliances, and perform liaison activities with executive team and field leadership
- Complete facility inspections as assigned and submitting reports using Verifacts software
- Take and submitting photos of shop and tools, equipment, materials
- Recommend repair or preplacement of tools, equipment, and materials as necessary
- Recommend training on tools and equipment
- Review reports with Center and Operations Leadership for accountability and successful management of Parts, Center Systems/Processes, Equipment and Training verification
- Maintain a reporting structure that readily monitors performance indicators and Certification eligibility
- Create actionable plans to improve processes and procedures to accomplish objectives, which include metrics of success and deliverables.
- Alignment of top-down vision, goals and objectives from business strategy flowing through to successful completion of center objectives.
- Optimization of center performance across the company to achieve the best functional, center production and technical value.
- Measure ongoing performance assessment, research and development of new capabilities, and systematically applying knowledge for success.
Skills/Requirements - Must be at least 18 years of age
- Must have a valid driver's license and be eligible for coverage under company insurance policy
- Maintain or acquire ICAR Trainer certification
- 5 plus years' experience either as a collision repair tech and/or insurance estimator or adjuster
- ASE, I-CAR and/or other industry certifications preferred (Pro-Level 3)
- Working knowledge of CCC One, Estimating Systems and Excel
- Significant daily travel in order to visit any center throughout the company
- Maintain a minimum standard of continuing education annually to stay abreast of industry and coaching best practices.
- Represent Caliber with integrity and professionalism
- Ability to effectively communicate with others, verbal and written
- Ability to read and understand instructions, written estimates and work orders
- Organization and multi-tasking skills, good time management and ability to adapt easily to changing, fast-paced environments
- Ability to understand workflows and have the ability to navigate and submit reports using an iPad
- Training or teaching experience preferred
- Personable, friendly demeanor with "World Class" customer service approach with internal and external customers
- Well groomed, professional appearance
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