Front Desk Clerk Full Time 7am

2 weeks ago

Nashville, United States Moodynational Full time

** Front Desk Clerk Full Time 7am - 3pm and 3pm - 11pm**

**Job Category****:** Hospitality **Requisition Number****:** FRONT01602 Showing 1 location **Job Details**

**Description**

**The Embassy Suites Nashville at Vanderbilt, managed by Moody National Hospitality Management, is looking for a Full Time Front Desk Clerk to join our team. We offer competitive pay, flexible scheduling opportunities, and a fun, challenging work environment.**

**The Front Desk Clerk processes guests in and out of the hotel in a professional and efficient manner in order to maximize customer satisfaction.**

**Essential Functions:**

* Complete Front Desk activities related to guest check-ins and check-outs in accordance with established policies and procedures; accurately conduct all cash handling and credit card processing activities.

* Respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner; resolve customer complaints, escalate issues as necessary or report to other departments for resolution; accommodate guest requests when possible within policies/procedures.

* Pre-register, block reservations and take same-day reservations following hotel rate structures, discounts, and sell strategies; cancel reservations according to procedures.

* Accurately complete any logs/reports as specified by management.

* Arrange for alternative lodging for guests (walk the guests) when necessary and in accordance with established procedures.

* Other duties as assigned.

**Job Specifications:**

Solid working knowledge of related company and brand policies, procedures, and services; general knowledge of other departments in the hotel.

Excellent interpersonal, written/verbal communication and telephone etiquette skills.

Intermediate proficiency with Front Desk computer systems

Excellent command of the English language; second language proficiency desirable.

Excellent time management skills and ability to multi-task and prioritize work

Excellent written and verbal communication skills

Exceptional problem solving skills

Ability to maintain customer focus

Excellent organizational and planning skills

Ability to work well in a team environment

Ability to follow corporate standards and procedures

**Work Environment:**

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

This position works indoors.

**Skills**

**Preferred**

**Multitasking** *Intermediate* **Planning & Organizing** *Intermediate* **Communication** *Expert* **Teamwork** *Intermediate* **Customer Service** *Advanced* **Flexibility****:** Inspired to perform well when granted the ability to set your own schedule and goals **Education**

**Preferred**

High School Diploma / GED or better.

**Experience**

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