CarCare Client Advisor

3 weeks ago

Rockville, United States Ourisman Auto Group - Maryland Full time

Job Description

Job Description

CarCare To Go Client Advisor

CarCare Overview CarCare is bringing auto sales and service into the digital age and could use your help.

Buying and taking care of your car has been done pretty much the same way for over a 100 years. It’s time for a change. To do this, we are building real world service centers and digital experiences that make taking care of your car convenient and delightful.

We are looking for creative, passionate, roll-up-your-sleeves, entrepreneurial people to join the founding team.

This is a unique chance to be part of a business that is transforming what is arguably the last trillion-dollar plus industry that hasn’t yet truly entered the digital age. You get the freedom and speed of working with a start-up combined with the stability and resources that comes from being part of an established public company -- Graham Holdings -- with a strong balance sheet. CarCare To Go is a joint venture between Graham Holdings and Ourisman Automotive.

Smarts, scrappiness, perseverance, and a desire to move mountains to build a new business are key to success. Getting in on the ground floor means that there will be lots of opportunities to chart your own growth path.

The Role Client Advisors are the quarterback for the client during their appointment. They ensure that each and every client is surprised and delighted by their experience.

Advisors work closely with technicians and parts to provide clients with the information they need to make the best decision for their vehicle. You’ll need to be comfortable working with multiple software platforms, juggling multiple clients at the same time, and communicating effectively via text, email, and phone.

Getting in on the ground floor at CarCare To Go, means you’ll have the chance to have an outsized impact as we focus on continuous improvement and develop the best ways to work with clients.

This is a unique opportunity to have a real impact in a new business, learn a ton, and work in a dynamic environment.

We’re looking for someone with a passion for delivering extraordinary customer experiences. While service center experience is a plus, what matters most is your passion for making clients happy and being a quick-study who can pick up our technology and systems quickly.

We’re looking for someone who is excited to transform an industry and deliver a whole new kind of experience to our clients.

Responsibilities Manage clients who come in for service appointments

Triage new customer inquiries proactively

Coordinate with vehicle technicians to ensure seamless client experience from start to finish

Manage appointments including scheduling, communication, and payments

Leverage service and valet software to keep meticulous records of all client interactions and service

Identify opportunities to improve customer experience and continuously find operational efficiencies to work smarter

Experience 3+ years experience in client service role (could be anything from automotive to restaurants to hospitality to retail)

Demonstrated history of proactive problem solving

Experience and comfort using customer-relationship management software

Ability to juggle a lot of tasks at once effectively with a high attention to detail

Track record of identifying and implementing improvements in customer experience

Track record of going above and beyond to make clients happy

Benefits

Why you’d love this job You get great joy in delivering fantastic experiences to clients

You want to be part of building something new

You are comfortable with a lot of independence

You like a fast-paced environment

You love the freedom, energy, and creativity of a start-up

You want to work with a team that values hard work while respecting need for personal time

Why this job may not be right for you You like working within established systems and processes

You want to be closely managed

You aren’t comfortable with rapid change

#J-18808-Ljbffr

  • CarCare Client Advisor

    2 weeks ago

    Rockville, United States Ourisman Auto Group Full time

    CarCare To GoClient AdvisorCarCare Overview CarCare is bringing auto sales and service into the digital age and could use your help. Buying and taking care of your car has been done pretty much the same way for over a 100 years. It's time for a change. To do this, we are building real world service centers and digital experiences that make taking care of...

  • Carcare Client Advisor

    2 weeks ago

    Rockville, United States Ourisman Auto Group - Maryland Full time

    **CarCare To Go** **Client Advisor** **CarCare Overview** **CarCare is bringing auto sales and service into the digital age and could use your help. Buying and taking care of your car has been done pretty much the same way for over a 100 years. It’s time for a change. To do this, we are building real world service centers and digital experiences that...

  • CarCare Client Advisor

    3 months ago

    Rockville, United States Ourisman Auto Group - Maryland Full time

    Job DescriptionJob DescriptionCarCare To GoClient Advisor CarCare OverviewCarCare is bringing auto sales and service into the digital age and could use your help.  Buying and taking care of your car has been done pretty much the same way for over a 100 years. It’s time for a change. To do this, we are building real world service centers and digital...

  • CarCare Client Advisor

    4 weeks ago

    Rockville, United States Ourisman Auto Group - Maryland Full time

    Job DescriptionJob DescriptionCarCare To GoClient Advisor CarCare OverviewCarCare is bringing auto sales and service into the digital age and could use your help.  Buying and taking care of your car has been done pretty much the same way for over a 100 years. It’s time for a change. To do this, we are building real world service centers and digital...

  • Financial Advisor 1

    4 weeks ago

    Rockville, United States Financial Services Advisory, Inc. Full time

    Job DescriptionJob DescriptionThe Financial Advisor I is primarily responsible for supporting the senior financial advisor(s) and principals of the firm in all aspects of giving advice and conducting client meetings. He/She shadows the senior financial advisor(s) and principals of the firm to develop a deeper understanding of FSA’s philosophy and approach...

  • Financial Advisor 1

    4 weeks ago

    Rockville, United States Financial Services Advisory, Inc. Full time

    Job DescriptionJob DescriptionThe Financial Advisor I is primarily responsible for supporting the senior financial advisor(s) and principals of the firm in all aspects of giving advice and conducting client meetings. He/She shadows the senior financial advisor(s) and principals of the firm to develop a deeper understanding of FSA’s philosophy and approach...

  • Client Services Associate

    2 weeks ago

    Rockville, United States TalentWealth Full time

    At TalentWealth Recruiting we assist independent Wealth Management firms across the country in hiring top professionals to join their practices. Our client in Rockville, MD who is a 1.3B firm is seeking an experienced and exceptionally sharp, motivated, and detail-oriented financial services Client Service Associate to join their team to provide proactive...

  • Client Services Associate

    2 weeks ago

    Rockville, United States TalentWealth Full time

    At TalentWealth Recruiting we assist independent Wealth Management firms across the country in hiring top professionals to join their practices. Our client in Rockville, MD who is a 1.3B firm is seeking an experienced and exceptionally sharp, motivated, and detail-oriented financial services Client Service Associate to join their team to provide proactive...

  • Client Services Associate

    2 weeks ago

    Rockville, United States TalentWealth Full time

    At TalentWealth Recruiting we assist independent Wealth Management firms across the country in hiring top professionals to join their practices. Our client in Rockville, MD who is a 1.3B firm is seeking an experienced and exceptionally sharp, motivated, and detail-oriented financial services Client Service Associate to join their team to provide proactive...

  • Client Services Advisor

    1 week ago

    Rockville, United States Motor Works Inc Full time

    **About us** **Motor Works, Inc.**, has been in continuous operation since December 1979. For more than four and a half decades, our clients have trusted us to maintain and repair their Honda, Toyota, and Subaru automobiles, and we do our job honestly and professionally. We have been a _**Monday thru Thursday only**_ shop since 1990. As an innovator of...

  • Client Service Associate

    2 days ago

    Rockville, United States Financial Services Advisory, Inc. Full time

    Job DescriptionJob DescriptionThe Client Service Associate (CSA) I, serves as a liaison between clients and financial advisors. He/She is responsible for maintaining client relationships and serves as a point of contact for client inquiries, account administration, and transaction activities. CSAs respond to client account needs and work collaboratively...

  • Vw Service Advisor

    3 weeks ago

    Rockville, United States Ourisman MazdaVW of Rockville Full time

    **Ourisman Mazda/VW of Rockville** has immediate opening for an Assistant Service Manager/Service Advisor. We are looking for individuals with experience and proven track records of excellent Customer Service (CSI). Reynolds systems experience is preferred but not required. This is an opportunity to join one of the area's top automotive companies. Two or...

  • Sales Advisor

    4 weeks ago

    Rockville, United States Pristine Auto Spa Full time

    Job DescriptionJob DescriptionJob Summary:We are seeking a dynamic and experienced Sales Advisor to join our team. The Sales Advisor will be responsible for the day-to-day sales to achieve and exceed sales targets. This role requires a strategic thinker with excellent relationship-building skills, a proven track record in sales, and the ability to drive...

  • Service Advisor Automotive

    2 days ago

    Rockville, United States Ourisman Kia of Fairfax Full time

    **Ourisman Kia of Fairfax **is looking for the best service advisors in the DMV. Do you love to help people? Want a career that has unlimited potential for growth? Would you like to have new and interesting challenges every day? We even have new franchises coming very soon. So, please reach out to schedule an interview! **What we offer...** - A fun and...

  • Wealth Management Advisor-Bethesda, MD

    1 month ago

    Rockville, United States TIAA Full time

    Wealth Management Advisor Supported with a robust array of resources and solutions, Advisors at TIAA spend their time deepening relationships with an established base of clients and organically growing their practice through referrals to deliver financial solutions that ignite the dreams of the people we exist to serve. We are proud that we've been...

  • Wealth Management Advisor-Bethesda, MD

    4 weeks ago

    Rockville, United States TIAA Full time

    Wealth Management Advisor Supported with a robust array of resources and solutions, Advisors at TIAA spend their time deepening relationships with an established base of clients and organically growing their practice through referrals to deliver financial solutions that ignite the dreams of the people we exist to serve. We are proud that we've been...

  • Client Coordinator

    3 weeks ago

    Rockville, United States MCMC, LLC Full time

    Overview: Are you an experienced Client Coordinator or Customer Service Professional seeking your next opportunity? **MCMC **has an opening for a **Client Coordinator-Lead**! This position is **100% remote**. The schedule for the role is **Monday through Friday, 8:30am-5:00pm EST.** The Client Coordinator Lead is responsible for assisting with the daily...

  • Service Advisor

    1 month ago

    Rockville, United States Fitzgerald Auto Malls Full time

    Job DescriptionJob DescriptionDescription:Hiring Immediately, Service Advisor. Excellent compensation and benefits.Fitzgerald Auto Mall is currently looking to hire an Automotive Service Advisor/Assistant Service Manager. Sales Performance and Strong Customer Satisfaction Track Record is a must! Monthly commission, as well as multiple incentive programs....

  • Service Advisor

    4 weeks ago

    Rockville, United States Fitzgerald Auto Malls Full time

    Job DescriptionJob DescriptionDescription:Hiring Immediately, Service Advisor. Excellent compensation and benefits.Fitzgerald Auto Mall is currently looking to hire an Automotive Service Advisor/Assistant Service Manager. Sales Performance and Strong Customer Satisfaction Track Record is a must! Monthly commission, as well as multiple incentive programs....

  • Clinical Advisor

    2 months ago

    Rockville, United States Axle Full time

    (ID: 2024-5258) **Benefits**: - 100% Medical, Dental & Vision Coverage for Employees - Paid Time Off (Including Holidays) - Employee Referral Bonus - 401K Match - Tuition reimbursement and professional development opportunities - Flexible Spending Accounts: - Healthcare (FSA) - Parking Reimbursement Account (PRK) - Dependent Care Assistant Program...