District Manager

1 week ago

Orange, United States HOME DEPOT U.S.A., INC. Full time
Position Purpose:
District Managers (DMs) are accountable for leading profitable operations of multiple stores within a predetermined area. DMs are responsible for executing the three focal points of the company's retail strategy: customer service, in-stock, and store appearance in their district. DMs are responsible for achieving profitability in their stores by coaching and developing store management to drive sales through providing great customer service, resolving people issues, utilizing financial and store reports to identify operational opportunities, monitoring market trends and competition and executing effective game plans to consistently improve in all of these areas. DMs act as a liaison between regional leadership and the stores by effectively communicating the company's retail strategy and ensuring its execution through strategic planning and timely follow-up. DMs must stay ground-engaged by taking an active role in all aspects of the business including sales and profit drivers, operational excellence and the people-side of the business. DMs must establish a presence in each store by conducting regular store walks, town hall meetings and staff meetings with Store Management and Associates. DMs are responsible for developing leaders and building a deep talent bench for store leadership positions. A successful DM will lead by example as a champion of people while delivering consistent results in sales, service and profitability through operational excellence.

Key Responsibilities:
  • 20% Analyze and interpret sales, financial and store reporting to assess District and store opportunities, and provide guidance to store leadership teams to consistently improve in opportunities; Review and analyze district shrink and safety performance; identify trends and implement appropriate game plans for improvement
  • 15% Communicate with the RVP and regional team to drive alignment, establish the district's direction, and resolve issues as needed; Conduct store walks with SMs, ASMs, DSs and the district/regional team to assess sales, service and profitability opportunities, and create effective game plans to accomplish necessary improvements
  • 15% Observe customer service levels in the stores and coach SMs on addressing customer service and sales opportunities and resolve escalated customer care issues; Align District team on priorities and execution strategies through regular communication
  • 15% Teach, coach & train store leaders on termination counseling, performance problems, termination decisions and other associate relations issues and partner with HR & Associate Relations Mgrs for escalated issues; Engage with store associates, conduct town halls, and resolve people issues (e.g. store morale, training needs)
  • 15% Develop leaders and build a pipeline for store leaders by driving the succession planning and selection process. Support talent management efforts by challenging and empowering Associates on development plans; Drive the development of SMs by conducting annual & mid-year reviews and providing feedback
  • 20% Maximize turns by evaluating inventory productivity, improving in-stock, and reducing slow moving merchandise; Identify opportunities and create plans for improving operations in key areas such as Receiving, Front End, Tool Rental and Interconnected Retail

Direct Manager/Direct Reports:
  • Position Reports to a Regional Vice President.
  • Position has approximately 10 direct reports

Travel Requirements:
  • Typically requires overnight travel 20% to 50% of the time.

Physical Requirements:
  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:
  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:
  • Must be eighteen years of age or older.
  • Must be legally permitted to work in the United States.

Preferred Qualifications:
  • Knowledge, skills, and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job
  • At least 5 years prior merchandising and/or operational experience
  • At least 5 years leadership experience, preferably big box retail
  • Must be legally permitted to work in the United States
  • Ability to work a flexible, minimum 55 hour weekly schedule
  • At least 3 years prior merchandising and/or operational experience
  • At least 3 years leadership experience, preferably retail

Minimum Education:
  • The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:
  • No additional education

Minimum Years of Work Experience:
  • 3

Preferred Years of Work Experience:
  • No additional years of experience

Minimum Leadership Experience:
  • None

Preferred Leadership Experience:
  • None

Certifications:
  • None

Competencies:
  • Ability to interpret sales reporting documents
  • Experience in leveraging sales and profit opportunities through shrink management, safety and environmental compliance, P&L management, and markdown controls

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