Delivery Supervisor

As a Delivery Supervisor, you will play a critical role in upholding the high standards of our order-to-delivery process. You will lead a team of Delivery Specialists and Associates, ensuring seamless transactions and exceptional service from start to finish.

The Role:

Team Management:

Oversee the team responsible for processing retail customer orders. Ensure smooth transitions across all stages of the delivery processfinancial clearance, documentation handling, and delivery ceremoniesin collaboration with Field Sales, Lucid Financial Services and logistics partners.

Problem-Solving & Decision-Making:

Identify and remove technical, operational, and organizational barriers. Propose solutions using a business-oriented mindset and confidently utilize Salesforce reporting and analytics.

Operational Planning:

Excel in operations and planning by developing monthly sales targets, sharing performance insights with the team, and implementing corrective actions for deviations.

Customer Relationship Management:

Adapt problem-solving techniques to accommodate diverse customer needs and build strong collaborations with Lucid Financial Services and other internal and external stakeholders.

Team Development:

Lead the professional growth of the Delivery Team through one-on-one meetings, group discussions, product training, role-playing exercises, and other effective coaching methods to achieve superior customer satisfaction.

You Bring:

A minimum of 3 years in a leadership role within the automotive, transportation or logistics industry.

Bachelors degree or equivalent work experience in business, sales, or a related field preferred. High school degree or GED required.

Proven ability to lead a team of sales and/or process-focused professionals in achieving targets.

Strong problem-solving abilities. Can identify technical, operational, and organizational roadblocks and provide solutions.

Business owner mindset with the ability to analyze reports and use our CRM program, Salesforce, with confidence.

Adept at nurturing, developing, and leading exceptional customer-oriented teams.

Strong cross functional collaborative skills, specifically with sales and service teams.

Demonstrated experience in fostering an inclusive and collaborative team environment.

Willingness to work weekends and extended retail hours, particularly at month or quarter ends.

Current Driver's license and ability to obtain a DMV Salesperson License where required.

Availability to travel for on-boarding and training.

Skilled in Microsoft Office and Salesforce

Capable of physical tasks such as twisting, bending, squatting, reaching, and standing for extended periods, with or without reasonable accommodations.

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