Front Desk Associate

1 month ago

New York, United States The Wright Fit Full time
Performance Lab by The Wright Fit Team: As an emerging leader in the fitness industry, there's no better place to gain first-hand experience at the crossroads of hospitality, health, wellness, and fitness. If you are a self-starter, customer focused, and a team player with a passion for fitness, then Performance Lab by The Wright Fit is the right fit for you

Your Impact: Our Customer Service Specialists are responsible for delivering the highest quality customer service to all of our clients through effective communication and extensive knowledge of Performance Lab's unique fitness and wellness classes. Through relationship development, they will be able to proactively meet the needs of clients and provide them with a platform to succeed

Responsibilities:

•Provide high level customer service and hospitality to clientele.

•Provide floor supervision and maintenance of the fitness center and equipment.

•Assist clients with any questions about classes and knowledge of the equipment and services.

•Coordinate and sell classes, memberships, and packages.

•Assist in organizing and managing events at the fitness center.

•Attentively and promptly respond to clients' needs.

•Assist management in daily tasks and projects.

•Maintain a positive attitude and take initiative.

•Work as a cohesive team with all Performance Lab members to ensure efficiency and camaraderie.

•Answer phones, emails, and operate MindBody software.

•Maintain an active CPR/AED certification.

•Maintain in conduct and actions Performance Lab's aesthetic, atmosphere, culture, vision, purpose and values.

•Compliance with quality assurance expectations and standards that may require you to sit, stand, or walk for extended periods of time, as well as lift and move heavy objects.

What we're looking for:

•Hospitality or Customer Service experience preferred.

•A passion for fitness, health, and wellness.

•Strong interpersonal, communication, and organization skills.

•Customer focused, able to manage conflict.

•Excellent time management, able to multi-task in a dynamic environment.

•Attention to detail, a self-starter and personally accountable.

•A positive attitude, team oriented.

•Availability for evening and weekend shifts.

•Experience in commercial fitness customer service is a plus

What you'll get:

•A supportive and passionate team of coworkers.

•Encouraging managers and leaders to learn from.

•Access to cutting edge information about the industry.

Salary Range: $17.00/Hour

Performance Lab by The Wright Fit is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Wright Fit does not discriminate on the basis of disability, veteran status, or any other basis protected under federal, state, or local laws.

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