Customer Service Lead

3 weeks ago


Lakewood, United States MOD Pizza Full time

MOD Restaurants make pizza to serve people, to contribute to a world that works for and includes everyone. We believe companies can and should be a force for good in the lives of the people they employ and the communities they serve.

Because at MOD we don't just make pizzas. We make pizzas that make the world a better place - a world where doing the right thing has far-reaching ripples, where people are at the heart of every decision and were pizza powers possibility.

Compensation: $18.50 / hour + an incredible tip share program. Our Restaurant Shift Supervisors average almost $4/hour in tip earnings

Restaurant Captains - Shift Supervisors are also eligible for:

  • Paid sick time
  • Paid Vacation
  • FREE pizza and salad, and beverages
  • Pet insurance
  • Discounted gym membership
  • Free counseling sessions
  • Medical/dental/vision/basic life/disability
  • 401(k) retirement
Summary

As a part of our Restaurants Leadership team, Shift Supervisors direct the Squad Crew to deliver amazing pizzas and salads to our guests with radical style and personalization. You set the example of what it means to serve, what it means to create a place and platform were everyone can experience pizza that is personal.

You will lead the making of pizzas for the veggie pilers, the pepperoni perfectionists, and the plant-based pioneers. Pizzas built for the carb cutters and the culinary experimentalist. Together we're creating an experience were pizza is personal, and everyone belongs.

Over 70% of MOD Leaders are promoted internally. When we say everyone belongs it means support our employees reaching for what's possible. United by a love of great food and good mentorship, our Squad helps each other get to where they are going.

Because at MOD; ALL PIZZAS ARE WELCOME

Key Responsibilities
  • Be an example of MOD values and behaviors and exemplify a service mindset through effective leadership
  • Help create a MOD vibe that our customers expect
  • Coach Shift Supervisors to keep the energy high and create a positive vibe on the shift
  • Demonstrate, train and coach Squad in all methods for accomplishing store tasks
  • Demonstrate knowledge of all Operational Standards and resources
  • Partner with General Manager to engage the board community of our restaurant
Required Qualifications
  • Minimum of 1 year of customer service or restaurant leadership
  • Experience successfully leading, coaching, training, and motivating front line employees
  • Ability to think strategically and act tactically
  • Ability to stay calm and focused in busy restaurant operations
  • Must be at least 18 years old


At our table, everyone has a place. Explore your inner pizza enthusiast and feel right at home. Apply today to work in a restaurant that is a movement.
This job posting is not intended to be exhaustive. Other related duties may be assigned to meet the ongoing needs of the organization. At MOD, we believe in creating a world that works for and includes everyone. To request a reasonable accommodation to complete an application, job interview, and/or to otherwise participate in the hiring process, please contact applicantADA@modpizza.com. MOD is a fair chance employer. Los Angeles County qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Stories From The Journey

Nearest Major Market: Tacoma
Job Segment: Food Service, Chef, Culinary, Operations, Hospitality

  • Lakewood, New Jersey, United States We Are Working Full time

    Job DescriptionThis is a remote position that requires a strong customer service background and the ability to work with clients affected by injuries or loss.We Are Working, Inc. is a global company that assists individuals and families in obtaining compensation for their losses. We are seeking a Customer Service Representative/Lead Facilitator to help us...


  • Lakewood, Ohio, United States Family Dollar Full time

    Key Responsibilities:As a Customer Service Representative at Family Dollar, you will be responsible for delivering exceptional customer service, greeting customers, and assisting them with merchandise selection. You will also be responsible for completing cash register transactions and answering questions regarding the store and merchandise.Additional...


  • Lakewood, New Jersey, United States Wawa Full time

    Job SummaryAs a Customer Service Associate at Wawa, you will be responsible for providing an exceptional customer experience. Key responsibilities include:Greeting and Serving CustomersResponding to Customer Requests and ComplaintsOperating the Cash Register and Handling PaymentsStocking Food and Beverage AreasRequirementsTo be successful in this role, you...


  • Lakewood, Ohio, United States Community Choice Financial Family of Brands Full time

    Job DescriptionOverview:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will play a vital role in ensuring that our customers receive exceptional service and support throughout the loan and pawn process.Responsibilities:Provide exceptional customer...


  • Lakewood, United States Nitto Americas Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Customer Service Administrator to join our team at Nitto Americas.The successful candidate will provide exceptional customer service, ensuring timely and accurate processing of customer orders and resolving any issues that may arise.Key Responsibilities:Enter and audit customer purchase orders...


  • Lakewood, United States Public Storage Full time

    Job SummaryPublic Storage is seeking a highly motivated and customer-focused individual to join our team as a Property Manager. As a key member of our team, you will be responsible for providing exceptional customer service, managing storage units, and ensuring a seamless experience for our customers.Key Responsibilities:Assess customer storage needs and...


  • Lakewood, United States Nitto Americas Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Customer Service Administrator to join our team at Nitto Americas. The successful candidate will provide exceptional customer service, manage customer orders, and collaborate with internal teams to ensure seamless order processing.Key Responsibilities:Enter and audit customer purchase orders...


  • Lakewood, Washington, United States Famous Footwear Full time

    Famous Footwear Job DescriptionWe are seeking a skilled Sales Associate to join our team at Famous Footwear. As a Sales Associate, you will be responsible for:Key Responsibilities:Greet customers warmly and create a welcoming environment.Provide personalized assistance throughout the customer's shopping experience.Maintain a strong knowledge of products,...


  • Lakewood, United States PI Los Angeles Full time

    Job OpportunityPRIAM, a leading promotional sales firm, is seeking a highly motivated and career-oriented individual to join our team as a Customer Service & Sales Associate.Main Responsibilities:Develop and implement sales campaigns, analyzing progress and making adjustments as needed.Provide exceptional customer service, representing clients and driving...


  • Lakewood, United States Service Corporation International Full time

    Job OverviewWe are seeking a dedicated and compassionate Funeral Director to join our team at Service Corporation International. As a Funeral Director, you will play a vital role in providing emotional support and guidance to families during their most difficult times.Key ResponsibilitiesLead Generation: Develop and implement strategies to attract new...


  • Lakewood, Washington, United States Umpqua Bank Full time

    About Umpqua BankUmpqua Bank is a leading western-based regional bank with over $50 billion in assets under management. We are committed to providing exceptional customer service and creating a great place to work for our associates.About the RoleIn this role, you will deliver outstanding service to customers contacting Umpqua via phone, digital, or contact...


  • Lakewood, Washington, United States Wells Fargo Full time

    At Wells Fargo, we believe that a meaningful career is much more than just a job. It's about finding all of the elements that help you thrive, in one place. Our company is committed to helping our customers succeed financially and personally.Why Wells Fargo?We are a leading financial services company that offers a wide range of products and services to our...


  • Lakewood, United States Community Choice Financial Family of Brands Full time

    Overview As a Customer Service Representative, you will play an essential part in ensuring that our loyal and new customers receive the best service possible while accessing the financial products they need. You will serve as an extension of the brand by exuding our shared values and participating in Company programs that support customer advocacy, store...


  • Lakewood, United States Community Choice Financial Family of Brands Full time

    Overview: As a Customer Service Representative, you will play an essential part in ensuring that our loyal and new customers receive the best service possible while accessing the financial products they need. You will serve as an extension of the brand by exuding our shared values and participating in Company programs that support customer advocacy, store...


  • Lakewood, California, United States JD Sports Full time

    Key Responsibilities:Deliver exceptional customer service and sales experiences to drive customer satisfaction and loyalty.Perform cashiering, stock room upkeep, and store upkeep as needed to maintain a clean and organized store environment.Assist customers in finding the perfect products and provide personalized recommendations to enhance their shopping...


  • Lakewood, United States PI Hollywood Full time

    PRIAM is one of the leading promotional sales firms in the local area. We have recently expanded and are looking to fill entry-level positions in management, customer service, sales, and marketing. We are focusing on building our new divisions. Some of the nation's largest companies have hired us to increase consumer awareness and build their customer base....


  • Lakewood, United States Christy Sports Full time

    About Christy SportsChristy Sports is a leading winter sports specialty retailer with over 55 locations across the US. We're a family of brands dedicated to delivering exceptional guest experiences in-store, online, and through our rental and delivery services.Our ValuesExceptional Experience: We strive to create personalized experiences through listening,...


  • Lakewood, United States Christy Sports Full time

    About Christy SportsChristy Sports is a leading winter sports specialty retailer with over 55 locations across the US. Founded in 1958, we pride ourselves on delivering exceptional guest experiences in our stores, online, and through our rental and delivery services.Our ValuesExceptional Experience: We strive to create personalized experiences for our...


  • Lakewood, Washington, United States Service Corporation International Full time

    Job OverviewWe are seeking a dedicated and compassionate Funeral Director to join our team at Service Corporation International. As a Funeral Director, you will play a vital role in providing caring assistance to families in need, honoring veterans and public servants, and delivering lifesaving programs to help keep children and seniors safe.Key...


  • Lakewood, United States Service Corporation International Full time

    Job OverviewWe are seeking a Funeral Director to join our team at Service Corporation International. As a Funeral Director, you will be responsible for providing compassionate and professional service to families in need.Key Responsibilities:Lead Generation: Hold self-accountable for prospecting a minimum of 1-2 hours each day, obtain referrals from families...