Field Service Engineer

2 months ago

Hartford, United States Abbott Laboratories company Full time

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve peoples health. Were always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. Youll also have access to:

  • Career development with an international company where you can grow the career you dream of.
  • Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
  • An excellent retirement savings plan with high employer contribution
  • Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelors degree.
  • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

  • This position is a remote position.
  • Qualified candidates must currently live in the Springfield, MA or Hartford, CT area.
  • Travel up towards to 30%

Embrace the vision of becoming the leading diagnostic service provider by achieving customer loyalty and economic profitability through passion, partnership, and performance. Efficiently provide technical support solutions including installation, corrective, pre-emptive and proactive maintenance. Go above and beyond to respond to customer needs by partnering with sales; marketing and other functional areas while adhering to current compliance guidelines.

What Youll Work On

  • Represent Abbott Diagnostic Division to its customer:
  • Responsible for providing on-site support to ADD customers.
  • Support field personal and District business objective and goals
  • Provide direction and develop mentoring skills to mentor other FSRs.
  • Troubleshooting and resolving complaints reported by customers on a minimum of five increasingly complex instruments as detailed in the Field Service Business Process database.
  • Understand and follow Quality System by accurate and timely documentation of complaint resolution.
  • Understand and practice regulatory and compliance procedures.
  • Maintain a safe work environment following laboratory safety guidelines.
  • Schedule and complete routine preventive maintenance, installations and other updates provided by Abbott.

Integrate effectively into the service team:

  • Work effectively within a diverse and dynamic team environment.
  • Support on call rotation
  • Time, territory, and inventory management
  • Standby and after-hours responsibilities
  • Flexible working hours
  • Unpredictable Travel
  • Travel for support of other territories and training
  • Providing on-site critical account support inside and outside of district boundaries.

Responsible for IRL ownership to achieve organizational goals and customer satisfaction.

Responsible to work cross functionally to achieve customer satisfaction through direct communication within the local performance partnership teams (P2T).

Responsible to maintain ownership of customer issue until successful escalation or hand off takes place.

In addition to this position requires:

a) superior technical competency

b) Pro-Active Account Management

c) complete instrument training across geographical IRL.

  • Responsible for implementing and maintaining the effectiveness of the quality system.
  • Provide superior customer service; through applying effective communication skills in order to build loyalty while proactively managing and resolving high stress situations.
  • Delight our customers by providing support including installation; Preventive Maintenance; Technical.
  • Service Bulletins and repair by documenting; following up; and closing calls as per Abbott Diagnostics quality system.
  • Partner cross-functionally and internally while maintaining positive relationships and ensure issues are resolved efficiently and satisfactorily while exceeding customer needs.
  • Successfully achieve the established business metrics including service sales, cost of service and key
  • performance indicators for assigned customers/accounts.
  • Champion utilization of remote support tools to proactively improve instrument up time.
  • Proactively improve expertise through continuous learning and certifications
  • Scope of responsibility includes representing Abbott Diagnostics to assigned customers in a professional
  • forthright and ethical manner. The position reports to a Service Manager and is accountable for achieving individual and supporting team goals.
  • Must be able to influence other areas to achieve business goals.

Required Qualifications:

  • Bachelors degree or equivalent relevant experience required.
  • Travel up towards 30%.

Preferred Qualifications:

  • Bachelors/Engineering Degree in Bio Medical/Electrical/Mechanical or Medical Technology.
  • Practical experience of interfacing with customers.

Additional Skills:

  • Trouble shooting/problem solving; ability to succeed in team situations and excel independently, computer skills (Word, Excel, Power Point, Internet, Remote Computing i.e VPN, remote troubleshooting etc.), effective communication skills and strongly demonstrated interpersonal skills.

* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is $31.55 $63.15 per hour. In specific locations, the pay range may vary from the range posted.

  • Field Service Engineer

    3 months ago

    Hartford, United States Fan Services Associates Full time

    Job DescriptionJob DescriptionField Service EngineerFan Services AssociatesFan Services Associates specializes in the repair of variable pitch axial flow fans. We are currently recruiting Field Service Engineers. Responsibilities include technical supervision of fan overhauls, troubleshooting hydraulic systems, vibration analysis, performance testing, and...

  • Field Services Engineer

    3 months ago

    Hartford, United States Flint Group Full time

    We are Xeikon! We design, build, install, and maintain complete digital printing solutions for labels, packaging, document, commercial and folding carton. Our US Headquarters is in Itasca, IL, just outside of Chicago. We are currently hiring Field Service Technicians at Hartford, CT. Responsibilities Communicates with customers on all call activities up...

  • Field Services Engineer

    3 months ago

    Hartford, United States Flint Group Full time

    We are Xeikon!We design, build, install, and maintain complete digital printing solutions for labels, packaging, document, commercial and folding carton. Our US Headquarters is in Itasca, IL, just outside of Chicago.We are currently hiring Field Service Technicians at Hartford, CT.ResponsibilitiesCommunicates with customers on all call activities up to and...

  • Field Services Engineer

    3 months ago

    Hartford, United States Flint Group Full time

    We are Xeikon!We design, build, install, and maintain complete digital printing solutions for labels, packaging, document, commercial and folding carton. Our US Headquarters is in Itasca, IL, just outside of Chicago.We are currently hiring Field Service Technicians at Hartford, CT.ResponsibilitiesCommunicates with customers on all call activities up to and...

  • Field Service Engineer, Ultrasound Specialist

    4 days ago

    Hartford, Connecticut, United States Philips Full time

    Job Title**Field Service Engineer, Ultrasound Specialist**Job SummaryWe are seeking a highly skilled Field Service Engineer, Ultrasound Specialist to join our team at Philips. As a key member of our service team, you will be responsible for providing technical support and maintenance services to our customers in the Hartford, CT area.Key...

  • Field Service Mechanical Engineer

    2 weeks ago

    West Hartford, Connecticut, United States Triumph Group Full time

    Company Overview:Triumph Group is a prominent player in the aerospace and industrial sectors, specializing in the design, engineering, manufacturing, and maintenance of a diverse range of components, systems, and structures.We collaborate with original equipment manufacturers (OEMs) and operators across commercial, regional, business, and military aviation...

  • Technical Sales and Field Service Engineer

    2 months ago

    Hartford, United States CaptiveAire Full time

    Company Profile:CaptiveAire is the nation's leading manufacturer of commercial kitchen ventilation systems, and now provides a complete solution of fans, heaters, ductwork and HVAC equipment. For over 40 years, we've led the industry with innovative technologies, unmatched service, competitive pricing, and rapid lead times.CaptiveAire maintains a network of...

  • Technical Sales and Field Service Engineer

    3 months ago

    Hartford, United States CaptiveAire Full time

    Company Profile: CaptiveAire is the nation's leading manufacturer of commercial kitchen ventilation systems, and now provides a complete solution of fans, heaters, ductwork and HVAC equipment. For over 40 years, we've led the industry with innovative technologies, unmatched service, competitive pricing, and rapid lead times. CaptiveAire maintains a network...

  • Technical Sales and Field Service Engineer

    2 months ago

    Hartford, United States CaptiveAire Full time

    Company Profile: CaptiveAire is the nation's leading manufacturer of commercial kitchen ventilation systems, and now provides a complete solution of fans, heaters, ductwork and HVAC equipment. For over 40 years, we've led the industry with innovative technologies, unmatched service, competitive pricing, and rapid lead times. CaptiveAire maintains a network...

  • Field Service Engineer

    1 month ago

    West Hartford, United States RemX Full time

    Job DescriptionJob DescriptionField Service Engineer – Laser, Industrial & Commercial Print - $40+ per hour for level III -- $35+ per hour for level II -- $30+ per hour for level I - - Travel across North America (US, Canada, Mexico) in the valley to support customer sites. Company based in West Hartford, CT. - 80% Travel, OT Pay, Company Paid Medical...

  • Field Service Technician

    4 days ago

    Hartford, Connecticut, United States Fan Services Associates Full time

    Job SummaryWe are seeking a highly skilled Field Service Engineer to join our team at Fan Services Associates. As a Field Service Engineer, you will be responsible for providing technical support and maintenance services to our customers.Key ResponsibilitiesProvide technical supervision of fan overhauls and repairsTroubleshoot hydraulic systems and perform...

  • Field Service Engineer

    4 weeks ago

    West Hartford, United States RemX Full time $40

    Job DescriptionJob DescriptionField Service Engineer – Laser, Industrial & Commercial Print - $40+ per hour for level III -- $35+ per hour for level II -- $30+ per hour for level I - - Travel across North America (US, Canada, Mexico) in the valley to support customer sites. Company based in West Hartford, CT. - 80% Travel, OT Pay, Company Paid Medical...

  • Field Services Engineer

    3 weeks ago

    Hartford, United States Flint Group Full time

    We are Xeikon! We design, build, install, and maintain complete digital printing solutions for labels, packaging, document, commercial and folding carton. Our US Headquarters is in Itasca, IL, just outside of Chicago. We are currently hiring Field Service Technicians at Hartford, CT. Responsibilities Communicates with customers on all call activities up...

  • Field Service Engineer

    1 month ago

    West Hartford, United States RemX Full time

    Job DescriptionJob DescriptionField Service Engineer – Laser, Industrial & Commercial Print - $40+ per hour for level III -- $35+ per hour for level II -- $30+ per hour for level I - - Travel across North America (US, Canada, Mexico) in the valley to support customer sites. Company based in West Hartford, CT. - 80% Travel, OT Pay, Company Paid Medical...

  • Technical Field Engineer

    1 week ago

    Hartford, Connecticut, United States Flint Group Full time

    About Flint GroupFlint Group is a prominent organization specializing in the design, production, and maintenance of advanced digital printing technologies for diverse sectors.Position OverviewWe are seeking experienced Field Service Engineers to support our operations.Key ResponsibilitiesEngage with clients to provide updates on service processesDiagnose and...

  • Field Service Engineer, Ultrasound

    2 months ago

    Hartford, Connecticut, United States Philips Full time

    Job TitleField Service Engineer, Ultrasound (Stamford/Hartford, CT)Job DescriptionSupport Philips Ultrasound business in the Hartford, CT area. This position will be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites; generate service...

  • Technical Field Engineer

    1 week ago

    Hartford, Connecticut, United States Flint Group Full time

    About Flint GroupFlint Group is a prominent organization specializing in the design, production, and support of innovative printing solutions across diverse sectors.We are actively seeking proficient Field Service Engineers to join our team.Key ResponsibilitiesEngage with clients to provide updates on service tasksDiagnose and resolve equipment issues at...

  • Field Service Engineer

    5 days ago

    Hartford, United States SearchPath Mid-Michigan Full time

    Job DescriptionJob DescriptionJob Title: CNC Field Service TechnicianLocation: Hartford, CT (90% Travel Required)Job Type: Full-TimeJob Summary:We are seeking a highly skilled CNC Field Service Technician to join our team. This role requires extensive travel, as you will be responsible for the installation, maintenance, and repair of CNC machinery at...

  • Field Service Technician

    2 months ago

    Hartford, United States Surf Search Full time

    Job Title: Field Service TechnicianLocation: Hartford, ConnecticutSalary: $65-75K plus bonus  Job Summary of the Field Service Technician:   We are looking for a Field Service Technician who is self-directed, at ease dealing directly with the customer, can write technical reports, and make and assist the Engineering team with product improvement...

  • Field Service Engineer

    6 days ago

    West Hartford, Connecticut, United States RemX Full time

    Job OverviewWe are seeking a highly skilled Field Service Engineer to join our team at RemX, a leading provider of professional staffing solutions. As a Field Service Engineer, you will be responsible for installing, troubleshooting, and maintaining industrial printing equipment, including laser cutting and marking machines.Key Responsibilities:Install and...