Manager of Methods, Tools, and Standards

4 weeks ago

Salisbury, United States Retail Business Services Full time
Address: USA-NC-Salisbury-2110 Executive Drive
Store Code: Technical Projects (5139181)

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Primary Purpose:

The Manager of Methods, Tools, & Standards has responsibilities to support the Agile processes through defining delivery methodologies and frameworks as well as ownership of Atlassian administration. This role will lead a team of practitioners and proved leadership on the implementation of training, process, technology, tooling, and governance. Responsibilities will also include the administration, enhancement, maintenance, and integration of Atlassian products. This role is accountable for high availability, performance, and enhanced capabilities of the suite of Atlassian products. This position will be responsible for owning, managing, defining, and optimizing standard Atlassian tools and processes to drive Atlassian standard methodologies and increased collaboration across scrum teams as well as other identified ways of working tooling.

Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days.

Duties & Responsibilities:
  • Lead change management activities supporting continued Agile adoption
  • Define, establish, and implement agile methodologies applied across Technology.
  • Define & establish the Technology organizations tools that enable and support the delivery methodology frameworks.
  • Establish & drive cross company partnerships to enable adoption and support growing the organization's maturity.
  • Define and establish processes and guidelines for delivery tools for agile.
  • Educate and assist the Technology organization on the use of the tools and guidelines.
  • Function as a subject matter expert (SME) through repeated successful collaboration with global teams.
  • Drive consistent use of tools in alignment with guidelines across the organization.
  • Champion modern methodologies such as Agile, DevOps and related practices
  • Create, manage, and support all administrative functions associated with the Atlassian product suite including Jira Software on the Cloud, Confluence and Bitbucket
  • Manage all Jira UI Admin tasks like project creation, team/board creation, custom fields, custom field values, reports, workflows, issue types, screen schemes, permission schemes, and notification schemes
  • Work closely with the scrum masters and program managers to assist with process standardization
  • Work with scrum teams to identify and implement automation opportunities
  • Monitor Atlassian health status and keep everyone informed of any outages or performance issues.
  • Create training materials and conduct user-training and help-sessions for new and existing custom features and implementations
  • Find ways to optimize and improve JIRA/Confluence setup and workflows, as well as identify where functionality needs to improve to meet user requests
  • Promote adoption and standard processes among the Atlassian user community
  • Define and lead the rollout of comprehensive workflows (with conditions, validators, and triggered post functions), screen schemes, permission schemes, and notification schemes
  • Refine current Jira processes to be more streamline and uniform for agile teams.
  • Troubleshoot issues, connect with scrum masters, and continue to improve support processes.
  • Develop mechanisms to automate manual processes
  • Provide JIRA domain expertise in discussions regarding governance within JIRA
  • Create Jira based reports, dashboards and planning views based on different user requirements and provide partners with actionable project metrics and status reports
  • Create and maintain technical and/or user facing documentation for training
  • Stay ahead of on industry trends that evolve the frameworks and methods to continuously improve our ability to deliver value.
Qualifications:
  • Bachelor's degree in a technical field or equivalent experience in technical roles.
  • Atlassian Jira and Confluence administration certifications
  • Minimum 5+ years of technical experience inclusive of hands-on experience working with the Atlassian product suite, with specific focus on JIRA as a Project/Application Administrator
  • 2+ years of experience in an advanced role or technical capacity leading teams directly or indirectly. This role currently manages contract resources.
Preferred Qualifications:
  • Proficient in Jira / Confluence administration
  • Experience managing all Jira UI Admin tasks like project creation, custom fields, reports, workflows etc.
  • Ability to help in deployments / upgrades / plugin installations
  • Capacity to perform regular maintenance tasks like indexing etc.
  • Embody and role model a culture of leadership
  • Strong analytical and problem-solving skills with a high attention to detail
  • Exceptional communication, organization, and time management skills
  • SAFe/Agile exposure
  • Knowledge of IT services and standard processes for agile development & tool management
  • Excellent communicator who can work with and influence all functions and levels.
  • Proven capability to develop and lead team members
  • Will need to work independently with minimal direction
  • Proficient in JQL and developing custom scripts
  • Strong Change Management capabilities to challenge the status quo and drive transformational change to improve business performance and productivity.
  • Highly collaborative with proven experience partnering, influencing, negotiating across all levels of the organization
  • Ability to develop communication, training, and coaching strategy to enable to organization to adopt the delivery methodologies and practices
  • Relentlessly seeks to improve the way we work together and deliver value.

#LI-CW1 #LI-Hybrid

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. When considered together, the companies of Ahold Delhaize USA comprise the largest grocery retail group on the East Coast and the fourth largest grocery retail group in the nation, serving millions of omnichannel customers each week.

Job Requisition: 370853_external_USA-NC-Salisbury_4192024

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