VP of Customer Success

2 weeks ago

Austin, United States Way Service LTD Full time

Way helps businesses unlock the power of brand activations.

Headquartered in Austin, Texas, with a European office in Paris, we are building the world's first B2B software platform that enables consumer brands to launch experiences and activations at scale. In a world where 76% of consumers would rather spend their money on experiences over material goods, Way provides the technology for brands to meet this rapidly changing consumer behavior. Our platform provides the infrastructure for any brand to launch experiences using software-driven automation to drive new revenue, build brand loyalty, and streamline operational processes that go into executing on experiences at scale.

Founded in May of 2020, Way already supports hundreds of leading brands in the hospitality space, including Accor, Auberge Resorts Collection, Hyatt, as well as iconic independents such as The Little Nell in Aspen and Meadowood Napa Valley. We are a post-Series A stage company backed by Tiger Global, MSD Capital (Michael Dell), and others, growing high single digits month-over-month on average.

The Role:

•We are seeking a seasoned, intelligent, and results-driven Vice President (VP) of Customer Success (CS) to join our team. As the VP of CS, you will be responsible for overseeing all revenue-retention operations

•You will inherit a dedicated team of approximately 8 professionals across Implementation, Customer Success, and Support, including some managers. Reporting directly to the CEO, you will play a crucial role in our company's growth and success as one of the most senior leaders at the company in its current state.

Key Responsibilities:

•Own all revenue-retention operations and the company's annual ARR renewal targets

•Hire, train, and retain a high-performing CS team (entire CS lifecycle: customer onboarding, customer success, retention, and support )

•Develop and implement strategic plans to achieve ambitious revenue retention goals; set detailed and comprehensive goals for performance and growth of the customer success team.

•Coordinate with other members of the executive team including the VP Marketing, VP Finance, Head of Sales, Chief Product Officer, and CEO, to build and manage a predictable, business-wide revenue pipeline.

•Work closely with the marketing team to develop, establish, and direct strategies that assist with retention.

•Develop and implement efficient and rigorous systems and processes that will support the company as it scales in the years to come

•Provide detailed and accurate forecasting.

•Identify opportunities for new partnerships, markets, and growth channels in collaboration with VP Marketing

Requirements:

•Proven executive experience managing renewals/customer success at a Series B to Series C+ startup that has grown from $10M to $50M ARR

•Deep understanding of B2B SaaS with "front of house" (marketing, operations, etc) buyer personas

•Experience hiring exceptional team members of various seniority levels

•Exposure to the hospitality, travel, and/or real estate industry is strongly preferred, but not a requirement for this role

The Rest:

•Compensation includes a highly competitive salary, generous equity, medical, dental, and vision coverage paid 100% by the company, 401K benefits, and other travel-related perks

•Candidates are required to be located in or willing to relocate to Austin, TX - Way is building a workplace environment of team members who are passionate and excited to be together in person at its space in downtown Austin to continue to enable our fast-paced growth trajectory

•You should be excited about startups and not looking for an easy job. This is a commitment, but it's a commitment that will set you, and as a byproduct, the company, apart from the pack

  • Customer Success Manager

    5 days ago

    Austin, United States Dealhub Full time

    DealHub is a leading provider of sales engagement and revenue optimization solutions, empowering businesses to streamline their sales processes and drive growth. As a company that advocates a customer-first approach, we're known for our professional Success team and are **hiring a Customer Success Manager for the Austin, TX team**, who will ensure that...

  • Customer Success Manager

    2 weeks ago

    Austin, United States Dealhub Full time

    DealHub is a leading provider of sales engagement and revenue optimization solutions, empowering businesses to streamline their sales processes and drive growth. As a company that advocates a customer-first approach, we're known for our professional Success team and are hiring a Customer Success Manager for the Austin, TX team , who will ensure that...

  • Head of Customer Success

    2 weeks ago

    Austin, United States Gratia Health, Inc. Full time

    Company Overview: Gratia is a venture-backed health technology startup that specializes in helping healthcare employers create healthy, sustainable workforces through its incentive compensation platform. Our goal is to develop and deploy a portfolio of data-informed incentive programs that help create more sustainable work environments for shift-based...

  • Head of Customer Success

    7 hours ago

    Austin, United States Gratia Health, Inc. Full time

    Company Overview: Gratia is a venture-backed health technology startup that specializes in helping healthcare employers create healthy, sustainable workforces through its incentive compensation platform. Our goal is to develop and deploy a portfolio of data-informed incentive programs that help create more sustainable work environments for shift-based...

  • Customer Success Manager

    7 days ago

    Austin, United States AlertMedia Full time

    **Do work that matters.** **At AlertMedia, everything we do supports our mission**:To save lives and minimize loss by identifying active threats globally and facilitating timely communications when an emergency threatens personal safety and business continuity. **Our values, which reflect our view on what's important and what's right, include**:_We're_...

  • Head of Customer Success

    6 days ago

    Austin, United States ShipperHQ Full time

    Job Description Job Description Head of Customer Success - SaaS About Us:ShipperHQ is headquartered in Austin, TX making a big impact in the e-commerce shipping space. Founded in 2009, we are a premier supplier of shipping software for e-commerce sites, selling to both SMB and Enterprise customers. We have 50+ team members spread across the US, UK, Canada,...

  • Head of Customer Success

    5 days ago

    Austin, United States ShipperHQ Full time

    Head of Customer Success - SaaS About Us: ShipperHQ is headquartered in Austin, TX making a big impact in the e-commerce shipping space. Founded in 2009, we are a premier supplier of shipping software for e-commerce sites, selling to both SMB and Enterprise customers. We have 50+ team members spread across the US, UK, Canada, India and Australia. 30+ members...

  • Head of Customer Success

    2 weeks ago

    Austin, United States ShipperHQ Full time

    Head of Customer Success - SaaSAbout Us: ShipperHQ is headquartered in Austin, TX making a big impact in the e-commerce shipping space. Founded in 2009, we are a premier supplier of shipping software for e-commerce sites, selling to both SMB and Enterprise customers. We have 50+ team members spread across the US, UK, Canada, India and Australia. 30+ members...

  • Customer Success Manager

    Found in: beBee jobs US - 5 days ago

    Austin, Texas, United States AlertMedia Full time

    Do work that matters. At AlertMedia, everything we do supports our mission: To save lives and minimize loss by identifying active threats globally and facilitating timely communications when an emergency threatens personal safety and business continuity. Our values, which reflect our view on what's important and what's right, include: We're humans not...

  • Head of Customer Success

    Found in: beBee S US - 2 weeks ago

    Austin, United States ShipperHQ Full time

    Head of Customer Success - SaaS​​ About Us: ShipperHQ is headquartered in Austin, TX making a big impact in the e-commerce shipping space. Founded in 2009, we are a premier supplier of shipping software for e-commerce sites, selling to both SMB and Enterprise customers. We have 50+ team members spread across the US, UK, Canada, India and Australia. 30+...

  • Head of Customer Success

    2 weeks ago

    Austin, United States ShipperHQ Full time

    Job DescriptionJob DescriptionHead of Customer Success - SaaS​​About Us:ShipperHQ is headquartered in Austin, TX making a big impact in the e-commerce shipping space. Founded in 2009, we are a premier supplier of shipping software for e-commerce sites, selling to both SMB and Enterprise customers. We have 50+ team members spread across the US, UK,...

  • VP, Finance

    1 week ago

    Austin, United States Hire Tomorrow, Llc Full time

    VP, FinanceAbout my client My Client provides a versatile, modern helpdesk software platform to manage a wide range of customer support activities. The Company has spent ~20 years building a comprehensive solution to centralize support workflows and communication channels with extensive automation capabilities for ticket routing, communications, and data...

  • Customer Success Manager

    2 weeks ago

    Austin, United States Fox Robotics Full time

    Fox is looking for someone who can help manage a growing list of clients. We are deploying some of the most flexible robot automation into existing warehouses and are growing fast to keep up with very high demand. As a Customer Success Manager of Fox Robotics you will ensure we are delivering value to our customers. You will be laser-focused on post-sale...

  • Customer Success Manager

    2 weeks ago

    Austin, United States Apiture Full time

    At Apiture, our mission is to empower financial institutions to know and serve their clients with the care of a traditional community institution at the scale, speed, and efficiency required in today’s digital world. With more than 300 clients throughout the U.S., we deliver comprehensive online and mobile solutions that support banks and credit unions,...

  • Manager, Enterprise Customer Success

    2 weeks ago

    Austin, United States Navan Full time

    As a Manager of Enterprise Customer Success, you will recruit, lead, develop, coach, scale, and motivate a team of high performing, Enterprise Customer Success Managers that exceeds its goals, delights its clients, adds to our culture, partners well with others, and is passionate about its mission and excited to come to work every day. What You'll Do: ...

  • Customer Success Manager, Enterprise

    Found in: beBee jobs US - 1 week ago

    Austin, Texas, United States AlertMedia Full time

    Do work that matters. At AlertMedia, everything we do supports our mission: To save lives and minimize loss by identifying active threats globally and facilitating timely communications when an emergency threatens personal safety and business continuity. Our values, which reflect our view on what's important and what's right, include: We're humans not...

  • Head of Customer Success Engineering

    3 days ago

    Austin, United States CareerBuilder Full time

    Who We Are: Sevco Security is the Security Asset Intelligence Platform for Enterprises. Our cloud-native platform continuously aggregates and correlates multiple sources of information to deliver a real-time unified asset inventory, while uniquely generating telemetry to capture changes over time for Security and IT teams. Our team is experienced and hungry...

  • Customer Success Associate

    8 hours ago

    Austin, United States NewPointMedia Group Full time

    NewPoint Media Group (NPMG) is a leading provider of hyper-local real estate advertising services across the United States. At NPMG, we are committed to helping real estate agents as strategic marketing partners, enabling them to become the agent-of-choice in their local market(s). NPMG is growing!! We are looking for a talented, self-driven Customer...

  • Customer Success Associate

    2 days ago

    Austin, United States NewPoint Media Group Full time

    NewPoint Media Group (NPMG) is a leading provider of hyper-local real estate advertising services across the United States. At NPMG, we are committed to helping real estate agents as strategic marketing partners, enabling them to become the agent-of-choice in their local market(s).NPMG is growing!! We are looking for a talented, self-driven Customer Success...

  • Customer Success Associate

    Found in: Appcast Linkedin GBL C2 - 2 days ago

    Austin, United States NewPoint Media Group Full time

    NewPoint Media Group (NPMG) is a leading provider of hyper-local real estate advertising services across the United States. At NPMG, we are committed to helping real estate agents as strategic marketing partners, enabling them to become the agent-of-choice in their local market(s).NPMG is growing!! We are looking for a talented, self-driven Customer Success...