Patient Service Rep-Full Time-Neurology

5 days ago

Park Ridge, United States Advocate Aurora Health Full time
Department:

02240 AMG Park Ridge 1875 Dempster POB - Neurology

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

Monday through Friday 8:30am - 5:00pm, rotating every 7th week 7:30am-4:00pm

Address: 1875 W. Dempster St. Park Ridge, IL
Hours: Monday-Friday 8:30am-5:00pm, rotating every 7th week 7:30am-4:00pm.

Major Responsibilities:
  • Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
    • 1) Greets and accurately registers patients in EMR system verifying essential billing and demographic information.
    • 2) Coordinates scheduling of patient appointments (phone and in-person requests) accurately and efficiently.
    • 3) Answers multiple incoming telephone lines, accurately determining the appropriate recipient of the call or message and referring them promptly and appropriately.
    • 4) Distributes communications accurately, based on practice protocol. Includes pagers, faxes, emails.
    • 5) Resolves a variety of patient questions, including HMO referrals, billing and queries about services and test results; refers complex issues to practice manager or a clinical staff member, as appropriate.
    • 6) Schedules future appointments and requisitions, laboratory tests, radiology procedures and other special diagnostic tests as needed. May coordinate with appropriate sections of hospital admission and/or outpatient admissions and surgery.
    • 7) Notifies patient care area when patient has arrived and is ready to be seen. Attends to waiting patients in reception and ensures that they are seen in a timely manner or are promptly notified of unexpected delays.
    • 8) Accurately identifies type of insurance from card, understands different types of payers, and verifies eligibility if necessary.
    • 9) Performs other related duties as required.
  • Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
    • 1) Reviews encounter forms for accuracy and completeness, checks with physician for missing information.
    • 2) Enters patient charges into the EMR system according to established policies and procedures.
    • 3) Batches encounter forms and balances charges.
  • Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.
    • 3) Releases information from records, only according to corporate policies and procedures.
    • 1) Ensures the availability of properly prepared patient medical records, daily schedules and related forms. Maintains medical record including loose filing and re-filing of charts daily. Pull and prepares charts for appointments.
    • 2) Maintains confidentiality around all patient information, both in front of each patient being treated and around other patients in the area.
Education/Experience Required:
  • High school diploma or equivalent. One to two years related customer service experience Experience handling difficult caller/customers/patients.
Knowledge, Skills & Abilities Required:
  • CRT/PC experience in a customer service setting. Working knowledge of eClinicalWorks and scheduling sections of the eClinicalWorks system preferred. Strong communication skills. Ability to solve problems posed by callers seeking referrals, appointments, billing issues and clinical information.
  • N/A
Physicial Requirements and Working Conditions:
  • Ability to function in a high volume, multiple-task environment, possibly in a crowed or closely shared work space. Exposure to ill patients. Ability to work under stressful conditions with demanding customers.
  • Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.


This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

  • Patient Service Rep-Full Time-Neurology

    1 week ago

    Park Ridge, United States Advocate Health Full time

    Address: 1875 W. Dempster St. Park Ridge, IL Hours: Monday-Friday 8:30am-5:00pm, rotating every 7th week 7:30am-4:00pm. Major Responsibilities: Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and...

  • Patient Service Rep-Full Time-Neurology

    7 hours ago

    Park Ridge, United States Advocate Health Full time

    Address: 1875 W. Dempster St. Park Ridge, ILHours: Monday-Friday 8:30am-5:00pm, rotating every 7th week 7:30am-4:00pm. Major Responsibilities: Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and...

  • Patient Svcs Rep-Full Time- Neurology: Oncology

    4 weeks ago

    Park Ridge, Illinois, United States Advocate Health Full time

    Address: 1875 Dempster St. Park Ridge IL.Hours: M-F, Rotating between 8:30am-5:00pm & 7:30am-4:00pmSpecialty: NeurologyMajor Responsibilities:Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges,...

  • Patient Svcs Rep-Full Time- Neurology: Oncology

    3 months ago

    Park Ridge, United States Advocate Aurora Health Full time

    Address: 1875 Dempster St. Park Ridge IL. Hours: M-F, Rotating between 8:30 am-5:00 pm & 7:30 am-4:00 pm. Specialty: Neurology. Major Responsibilities:Patient Services: Provides efficient, high-quality service to patients who arrive for appointments Neuro, Oncology, Patient, Customer Service, Patient Services, Healthcare, Information

  • Patient Svcs Rep-Full Time- Neurology: Oncology

    7 days ago

    Park Ridge, United States Advocate Health Full time

    Address: 1875 Dempster St. Park Ridge IL. Hours: M-F, Rotating between 8:30am-5:00pm & 7:30am-4:00pm Specialty: Neurology Major Responsibilities: Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and...

  • Patient Svcs Rep-Full Time- Neurology: Oncology

    3 months ago

    Park Ridge, United States Advocate Health Full time

    Address: 1875 Dempster St. Park Ridge IL. Hours: M-F, Rotating between 8:30am-5:00pm & 7:30am-4:00pm Specialty: Neurology Major Responsibilities: Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and...

  • Patient Svcs Rep-Full Time- Neurology: Oncology

    2 months ago

    Park Ridge, United States Advocate Health Full time

    Address: 1875 Dempster St. Park Ridge IL.Hours: M-F, Rotating between 8:30am-5:00pm & 7:30am-4:00pmSpecialty: NeurologyMajor Responsibilities:Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges,...

  • Patient Services Representative

    5 days ago

    Park Ridge, Illinois, United States Advocate Health Full time

    Job Summary:Advocate Health is seeking a highly skilled Patient Services Representative to join our Neurology team. As a key member of our team, you will be responsible for providing exceptional patient service, ensuring seamless communication, and maintaining accurate medical records.Key Responsibilities:Patient Services:Provide efficient and high-quality...

  • Full Time Neurology Physician

    3 months ago

    Overland Park, United States HCA HealthCare Full time

    Neuro Hospitalist | Overland Park, KS | Inpatient focus with 1:5 weekend shared callRare Neuro Hospitalist position in Overland Park, KS!We are seeking a Neurohospitalist to work in a hospital-based Neurology service at Menorah Medical Center. Applicants should be board eligible or board certified in Neurology. Candidates with Vascular Neurology or...

  • Full Time Neurology Physician

    3 months ago

    Tinley Park, United States BAS Healthcare Locums, LLC Full time

    Location: Chicago Suburbs!Facility: New multi-specialty medical center is bringing high-quality medical care, advanced medical technologies, and the latest treatments to people in the Southwest suburbs. Our convenient new location, opening in late July, was built to be your area's premier provider of comprehensive medical care, offering urgent care,...

  • Veterinary Neurology Technician

    1 hour ago

    Park Ridge, Illinois, United States Ethos Veterinary Health Full time

    About the JobWe are seeking a highly skilled Veterinary Technician to join our Neurology team at Ethos Veterinary Health. As a key member of our team, you will be responsible for providing exceptional patient care and support to our neurology department.Key ResponsibilitiesAssist veterinarians during patient appointments and procedures, providing outstanding...

  • Patient Service Representative-Full Time-Park Ridge

    5 days ago

    Park Ridge, United States Advocate Aurora Health Full time

    Department: 09121 AMG Park Ridge 1775 Ballard MOB - Building Operations Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: am/pm Address:1775 Ballard Rd. Park Ridge, IL 60068. Hours: Start times rotated between 8am-4:30pm, 8:30am-5pm, 9am-5:30pm and 9:30am-6pm. Sat 8am-1pm (pts scheduled until 12pm)...

  • Full Time Neurology Physician

    3 months ago

    Orange Park, United States BAS Healthcare Locums, LLC Full time

    Location: Located right outside of Jacksonville, FL which has a population of over 1 million residents and offers low cost of living while having a high quality of life. Forbes ranked Jacksonville in the "Top 10 Best U.S. Cities to Find a Job." Jacksonville was ranked in the top 10 of Mobility magazine’s "Best Cities for Relocating Families." Families can...

  • Patient Services Representative-Primary Care Full-Time Days

    4 weeks ago

    Orland Park, United States Northwestern Medicine Full time

    The Patient Services Rep reflects the mission, vision, and values of NM, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accre Patient Services, Representative, Patient, Customer Service, Healthcare, Medical

  • Patient Service Representative-Full Time-Park Ridge

    2 months ago

    Park Ridge, United States Advocate Health Full time

    Address:1775 Ballard Rd. Park Ridge, IL 60068. Hours: Start times rotated between 8am-4:30pm, 8:30am-5pm, 9am-5:30pm and 9:30am-6pm.Sat 8am-1pm (pts scheduled until 12pm) Major Responsibilities: Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or...

  • Patient Service Representative

    1 week ago

    Park Ridge, United States Advocate Health Full time

    Address: 1875 W Dempster St Office Hours: 6:45am-7pm, Monday-Friday. No weekend or Holidays. specialty: OBGYN Major Responsibilities: Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges,...

  • Patient Service Representative

    7 hours ago

    Park Ridge, United States Advocate Health Full time

    Address: 1875 W Dempster St Office Hours: 6:45am-7pm, Monday-Friday. No weekend or Holidays.specialty: OBGYN Major Responsibilities: Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges,...

  • Guest Service Rep

    2 months ago

    Overland Park, United States Raymond Management Full time

    ** Guest Service Rep - Part-Time, Full-Time Possible** **Job Category****:** Front Desk **Requisition Number****:** GUEST01799 Showing 1 location **Job Details** **Description** We are seeking an engaging individual with strong multi-tasking skills and a passion for working with people. As a Guest Service Representative, you are often the first and last...

  • Patient Service Representative

    1 week ago

    Park Ridge, United States Advocate Aurora Health Full time

    Address: 1875 W Dempster St. Office Hours: 6:45 am-7 pm, Monday-Friday. No weekend or Holidays.specialty: OBGYN - Major Responsibilities:Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telepho Representative, Patient, Customer Service, Patient Services, Clinical, Retail, Healthcare, Information

  • Surgical Specialty Patient Service Representative- Full Time- Park Ridge

    5 days ago

    Park Ridge, United States Advocate Aurora Health Full time

    Department: 02409 AMG Park Ridge 1875 Dempster POB - Surgery: Plastic and Reconstruction Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Surgical Specialties including: General Surgery, Thoracic Surgery, Vascular Surgery, and Plastic & Reconstructive Surgery, and Breast Surgery. Monday - Friday, between...