International Customer Service Representative

3 months ago

Jacksonville, United States Conser Moving and Storage Full time

Are you a TEAM player, hard worker, and have the drive to get the job done? Are you looking for a career with longevity and advancement opportunity? Want to come to work every day to feel appreciated and fulfilled at the end of the day? If so, then Conser Moving and Storage is looking for you and would like to discuss a International Customer Service Representative opportunity. Let us show you why our customers and employees rate us a 4.9 out 5

Responsibilities of a International Customer Service Representative

  • Manage shipments from booking through post-delivery; single point of contact.
  • Counsel newly booked shipments on international relocation best practices
  • Check quality of pack and loading teams
  • Provide mid-transit status updates
  • Check quality of delivery teams
  • Answer all inquiries/status updates within a 24-hour response period
  • Answer inbound calls to International Department
  • Ensure all members are assisted in a timely manner
  • Distribute phone calls to team members when necessary
  • Ensure Utopia is updated and maintained in a timely manner.
  • Member ETAs, member addresses and contact information, relevant flags checked, when necessary, collect Customs Documents when necessary
  • Monitor all Customer Service related pre-approvals
  • Elevate problematic shipments to CS Team Leader
  • Assist with member issues and work with CS Team Leader to resolve problems
  • Forward quality feedback, negative and positive, to Quality Control
  • Maintain rapport with OA/DA agencies by relaying pertinent information provided by service members.
  • Assist in claims process when needed. Address any noted damaged or missing items and elevate to Quality Control/CS Team Leader in a timely manner.
  • Process quick claims
  • Assist with analytical reporting on a weekly basis.
Requirements of a International Customer Service Representative
  • BS in Business or International Studies preferred /1 year experience in logistics industry preferred/ 2 years experience in customer service.
  • Competence in MS Excel, Outlook, Word, Database Software.
  • Ability to accurately input information into multiple systems.
  • Desire to assist our military and DOD.
  • Able to work under stress and maintain composure.
  • Working knowledge in multiple areas of department to aid with matters between admin, dispatch, clearing and technology development.
  • Strong interpersonal, verbal, and written skills.
  • Ability to multi-task and have successive time management.
  • Must be able to pass pre-employment background and drug screening.
Rewards of a International Customer Service Representative
  • Full Time Direct Hire Employment
  • Yearly Bonus Incentives
  • Internal Promotions
  • Paid Time Off
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • 401 (K)

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