Information Technology Support Analyst

3 weeks ago


Itasca, United States Christ Panos Foods Inc Full time

Description:

Christ Panos Foods is currently seeking an IT Support Analyst to join our expanding IT department. This new position will play a crucial role in providing technology support and assistance while ensuring smooth operation of computer systems, software, and related hardware. This position will report to our Sr. IT Manager. This role is 100% in office, NOT eligible for remote or hybrid.

Responsibilities:

Provide front-line assistance to end-users, helping them resolve various issues related to hardware, software, and peripherals

Manage Service Desk tickets, assignment, and escalations

Provide technical advice and recommendations to end users

Perform equipment moves/replacements for endpoints and related equip

Troubleshoot network connectivity issues

Manage end user Onboarding/Offboarding processes and training

Collaborate with technology vendors for specific hardware/software support

Track hardware assets and software licenses

Assist with developing and maintaining IT documentation

Configure/manage user permissions for various applications (Active Directory, ERP, MDM, etc)

Support Microsoft Office products and assist with management of Office365

Assist with management of Cyber Security training and related initiatives

Requirements:

Bachelors degree in information technology, Computer Science, or related field

IT Certifications such as A+, Network+, Security+, or CCNA are a plus but not required

Proficiency with Windows 10/11 and Microsoft Office suite

Excellent problem solving, communication and interpersonal skills

Strong organizational skills and exceptional attention to detail

Position hours are M-F, 8AM-5PM and require some after-hours support during weeknights/weekends



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