Quality Assurance Administrator
2 weeks ago
Job Description: As a Consumer Lending Quality Assurance Specialist, you will play a pivotal role in maintaining the highest standards of customer service within our lending operations. Your primary responsibility will be to monitor and evaluate the quality of both inbound and outbound customer calls. By meticulously documenting quality issues and performance metrics, you will provide invaluable insights for management review and strategic decision-making. Additionally, you will oversee a team of service monitors, guiding them in the assessment process and ensuring consistency and accuracy.
Your role extends beyond evaluation; you will actively engage with both internal and external stakeholders to address service needs and uphold customer satisfaction. Serving as a subject matter expert, you will be a go-to resource for colleagues seeking guidance on quality assurance protocols and best practices. Furthermore, you will contribute to the ongoing education and development of staff, offering feedback and support to enhance their performance.
Required Qualifications:
- A minimum of 2 years of experience in Quality Assurance, or equivalent expertise demonstrated through a combination of work experience, training, military service, or education.
Join our team and be instrumental in maintaining the integrity and excellence of our consumer lending services
#INDNTL
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Charlotte, United States Carolina Foods Full timeJob description Carolina Foods is the founding bakery of Duchess Brand snacks and creator of one of America's first Honey Buns. Our business has been in operation since 1934, and our products are synonymous with quality, innovation, and a longer shelf-life. We are a manufacturer of sweet baked goods and our products include a variety of delicious...
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Charlotte, United States Carolina Foods Inc. Full timeJob DescriptionJob DescriptionJob descriptionCarolina Foods is the founding bakery of Duchess Brand snacks and creator of one of America's first Honey Buns. Our business has been in operation since 1934, and our products are synonymous with quality, innovation, and a longer shelf-life. We are a manufacturer of sweet baked goods and our products include a...
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Charlotte, United States Carolina Foods Inc. Full timeJob descriptionCarolina Foods is the founding bakery of Duchess Brand snacks and creator of one of America's first Honey Buns. Our business has been in operation since 1934, and our products are synonymous with quality, innovation, and a longer shelf-life. We are a manufacturer of sweet baked goods and our products include a variety of delicious individually...
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Charlotte, United States Aecon Concessions Full timeSelect how often (in days) to receive an alert: It has come to our attention that various international organizations or individuals have been offering false employment opportunities at Aecon Group Inc. Aecon Group Inc. employment policies and processes involve interviews, and candidates who seek employment are never required to pay us any sum of money. To...