System Engineering Manager

4 weeks ago


Olympia, United States Eliassen Group Full time

Position:

System Engineering Manager (classified as Solutions Engineer, Job ID#: 585)Location:

2x days per week onsite in Washington DC (Navy Yard)

Summary:The successful System Engineering Managercandidate will provide technical oversight for 30+ Windows engineers responsible for providing operations and maintenance (O&M) and engineering support for the Common Operating Environment of the Department of Transportation OCIO and supported modal systems. The System Engineer Lead will be the senior Windows engineer responsible for providing technical leadership to the Windows Server Tower staff and for providing Windows engineering thought leadership to the Government. The Systems Engineer Lead will be responsible for technical oversight of the engineers supporting Windows servers, Active Directory, remote desktop services, Virtual Desktop Infrastructure (VDI), OS patching, application packaging, file and print servers, hypervisor (VMware and HyperV) management, and server tools.

Top Qualifications, Skills, Experience or Certifications:1. Demonstrated experience leading and managing system and server administration services (at least 12 years)2. Demonstrated experience managing multi-discipline server and system operation teams.3. extensive knowledge of multi-vendor server operating systems.4. Demonstrated experience in all aspects of enterprise Windows environment operations and maintenance (O&M) and engineering.5. Demonstrated experience in a fast tempo ITSM support environment.

Job Role Specific Requirements:1. Prioritize work and hold people accountable.2. Identify opportunities to innovate, extend, and enhance service delivery everywhere possible.3. Perform Root Cause Analysis and Problem Management for the Windows systems and tools.4. Serve as escalation point for application support and troubleshooting, provides guidance and direction in resolution of escalated issues and/or complex production, application, or system problems.5. Oversee daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs.6. Install, configure, and maintain Active Directory and third-party software utilities for hardware systems within company operational guidelines.7. Create and maintain system documentation for domain technologies, including installation, configuration, and appropriate troubleshooting steps.8. Improve existing processes through solutions to recurring problems and enhancements to existing solutions or documentation.9. Manage ServiceNow ticket queues and ticket resolution for all Windows Server Tower incident, catalog request, and change request tickets. Monitor assignment group queues for unassigned and aging tickets. Establish standards of practice for ticket documentation and QA tickets for compliance and train Windows Server Tower staff on standards.10. Oversea provisioning, patching, and day-to-day management of the installed server environment including vulnerability remediation.11. Oversee all aspects of the COE Active Directory, Active Directory Federation Services, and Azure Active Directory.12. Oversea documentation of Windows systems, processes, procedures, etc.13. Provide System Engineering in support of new enterprise systems and in support of engineering solutions to address existing issues.14. Provide Windows Server Tower inputs to presentations and deliverables to the DOT and SAIC managers.

Preferred skills and qualifications:1. IT Service Management services delivery to the US Government2. ServiceNow ITSM platform3. VMware vSphere and Hyper-V virtualization4. Scripting Experience: PowerShell and VBScript5. Windows Failover Clustering6. Windows file shares and security administration7. Windows Failover Clustering8. DISA STIG and CIS Benchmark guidelines for Microsoft Windows servers9. NIST 800-53 security controls implementation for Windows servers, identity and access control management, and related areas.10. CyberArk identity security and privileged access management11. Sailpoint identity and access management #J-18808-Ljbffr


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