Customer Service Administrator

2 weeks ago


Shawnee, United States PBI Gordon Corp Full time

At PBI-Gordon Companies, and our subsidiaries PBI-Gordon Corporation, Pegasus Laboratories, and PetAg, Inc, our priority is people, pets, and the places they go. As employee owners, we support each other in building our careers as well as our companies. Our foundation is rooted in integrity, innovation, partnership, and pride. Come grow with us

Summary:

The Customer Service Administrator is responsible for delivering excellent customer service and general administrative support in a fast-paced environment. The ideal candidate is proactive, adaptable, and committed to enhancing customer satisfaction and operational efficiency.

Responsibilities:

  • Support the customer service function through processing purchasing orders and communicating with customers on order status.
  • Ensure compliance through timely process management.
  • Run the reception desk which includes handing inbound calls and greeting visitors.
  • Process inbound and outbound packages and mail.
  • Oversee office supplies and ensure appropriate stock levels of supplies are maintained onsite.
  • Coordinate facility work order requests in partnership with our maintenance vendor.
  • Support travel as requested including coordinating travel arrangement, expense management, and negotiating preferred partner rates.
  • All other duties may be assigned.
Qualifications & Requirements:
  • High School diploma or equivalent.
  • Experience in customer service or comparable administrative role
  • Highly proficient in Microsoft Office
  • Tech savvy with the ability to learn other relevant software as needed
  • Self-starter with the ability to work with minimal supervision.
  • Highly organized with the ability to appropriately prioritize and execute
  • Exceptional interpersonal and communication abilities, both verbal and written.
  • Must be able to multitask and adjust priorities as the day demands
  • Ability to deliver outstanding customer service with a warm and professional demeanor.
  • Team player with a can-do attitude


If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA).

Please see our CCPA disclosure for more information.

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