Patient Representative
1 month ago
Description Location: UCHealth Anschutz Inpatient Pavilion, US:CO:AuroraDepartment: House ManagersFTE: Full Time, 1.0, 80.00 hours per pay period (2 weeks)Shift: Days Pay: $22.80 - $29.64 / hour. Pay is dependent on applicant's relevant experienceSummary:Serves as a liaison between patients/family members and all departments in identifying and solving patient problems. The overall goal is to improve the patient and family experience.Responsibilities:Compassionately communicates, mediates, investigates, and documents patient and guest complaints and grievances, working towards timely, and satisfactory resolution. Understands and explains policies and procedures, and regulatory and accreditation standards, in response to patient complaints/grievances and patient experience. Regularly analyzes complaint data and reports to appropriate committees and leadership. Participates in process improvement efforts aimed at improving the patient and family experience.Within scope of job, requires critical thinking skills, decisive judgement and the ability to work with minimal supervision. Must be able to work in a fast-paced environment and take appropriate action.Requirements:Credentials:Other information:Minimum Required Education: High School diploma or GED. Preferred: Bachelor's degree in related field.Required Licensure/Certification: None required. Minimum Experience: 3 years in human services, conflict resolution, or problem solving.We improve lives. In big ways through learning, healing, and discovery. In small, personal ways through human connection. But in all ways, we improve lives.UCHealth invests in its Workforce.UCHealth offers a Five Year Incentive Bonus to recognize employee's contributions to our success in quality, patient experience, organizational growth, financial goals, and tenure with UCHealth. The bonus accumulates annually each October and is paid out in October following completion of five years' employment.UCHealth offers their employees a competitive and comprehensive total rewards package:Full medical, dental and vision coverageRetirement plans to include 403(b) matchingPaid time off. Start your employment at UCHealth with PTO in your bankEmployer-paid life and disability insurance with additional buy-up coverage optionsTuition and continuing education reimbursementWellness benefitsFull suite of voluntary benefits such as identity theft protection and pet insuranceEducation benefits for employees, including the opportunity to be eligible for 100% of tuition, books and fees paid for by UCHealth for specific educational degrees. Other programs may also qualify for up to $5,250 pre-paid by UCHealth or in the form of tuition reimbursement each calendar yearLoan Repayment:UCHealth is a qualifying employer for the federal Public Service Loan Forgiveness (PSLF) program UCHealth provides employees with free assistance navigating the PSLF program to submit their federal student loans for forgiveness through Savi.UCHealth always welcomes talent. This position will be open for a minimum of three days and until a top applicant is identified.UCHealth recognizes and appreciates the rich array of talents and perspectives that equal employment and diversity can offer our institution. As an affirmative action/equal opportunity employer, UCHealth is committed to making all employment decisions based on valid requirements. No applicant shall be discriminated against in any terms, conditions or privileges of employment or otherwise be discriminated against because of the individual's race, creed, color, religion, gender, national origin or ancestry, age, mental or physical disability, sexual orientation, gender identity, transgender status, genetic information or veteran status. UCHealth does not discriminate against any "qualified applicant with a disability" as defined under the Americans with Disabilities Act and will make reasonable accommodations, when they do not impose an undue hardship on the organization.Who We Are (uchealth.org)
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