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Customer Service Representative
1 month ago
Overview:
Facilitate the communication of information between Vessel Operations Management, the Captain/Pilot of the vessel, the Maintenance department representatives, Schedulers, other Sales Department representatives, Customer Dock representatives and third-party providers for services such as shore tankering and spot horsepower. Record events and prepare scheduled reports.
Responsibilities:- Answer incoming phone calls.
- Attend daily meetings as required.
- Review traffic for status, accuracy, and report any potential problems to the appropriate department.
- Assign primary vessel group as required.
- Confirm trip requirements are met.
- Assist in the coordination of barge preparation as required (stripping, cleaning, repairs, etc.).
- Assist in the facilitating any action plans developed to address a problem.
- Coordinate horsepower requirements with the Scheduler or Scheduling Manager.
- Coordinate and hire spot horsepower, as directed by the Scheduler, through approved outside vendors (as required).
- Coordinate and hire shore tankering services, as directed by the Captain/Pilot or Scheduler, through approved outside vendors (as required).
- Schedule barges as directed.
- Send vessel orders as directed.
- Coordinate fleet departures/arrivals.
- Calculate and update ETAs on barges in Oasis.
- Call dock representatives to solicit status for barges prior to arriving port.
- Tender barges upon arrival in port as required.
- Document all pertinent trip information and complete reports and written turnover plans for shift relief.
- Coordinate trip requirements including but not limited to
- Notify the Coast Guard and/or the Dept. of Homeland Security of hazardous cargo, etc.
- Communicate delays to Sales and customers.
- Monitor heating orders.
- Ensure appropriate traffic is correctly entered into Oasis.
- Act as ship agent (cleaning, fueling) when required.
- Assess all criteria to determine shore tankermen service.
- Determine proper resources and facilitate conference calls and action plans for operational concerns including but not limited to EMR resolution, vessel repairs with M&R, crewing deficiencies, etc.
- All other duties as assigned.
- Follow procedures and verbal/written instructions.
- Organized, detail-oriented and accurate.
- Self-motivated and multi-task oriented.
- Strong written and verbal communication skills.
- Ability to operate standard office equipment such as a personal computer.
- Identify and review upcoming requirements (orders).
Education/Experience:
High school diploma or formal training required; college degree preferred.
Prefer minimum 1 year logistics or maritime experience.
