Senior Director Training, Development and Onboarding
3 weeks ago
As a dynamic leader within our organization, you will play a pivotal role in driving the success of our projects and initiatives through effective leadership, strategic planning, and innovative approaches to training and onboarding. Your responsibilities will encompass leading and managing project managers and instructional designers, as well as sourcing and implementing new technologies to enhance our training and onboarding methodologies.
Responsibilities
- Leadership and Team Management: Lead and manage a team of project managers and instructional designers, providing guidance, support, and mentorship to ensure the successful execution of projects and the development of high-quality training materials.
- Client and Internal Associate Training and Onboarding: Oversee the training, onboarding, and certification processes for both client associates and internal team members, ensuring alignment with project objectives and organizational goals.
- Needs Analysis and Solution Design: Collaborate with stakeholders to conduct needs analyses and design innovative training solutions and onboarding strategies that leverage the latest technologies and best practices.
- Stakeholder Engagement and Communication: Establish and maintain strong relationships with key stakeholders, including senior client staff and internal team members, communicating project direction, priorities, and status updates effectively.
- Performance Analysis and Risk Management: Monitor project performance and analyze progress and risks, proactively identifying and addressing challenges to ensure successful project outcomes and stakeholder satisfaction.
- Continuous Improvement: Drive the continuous improvement of training and onboarding programs, incorporating feedback from stakeholders, and leveraging new technologies to enhance effectiveness and relevance.
- Cross-Functional Collaboration: Collaborate with cross-functional teams and departments to coordinate project activities, manage resources, and ensure alignment with project timelines and objectives.
- Technology Implementation: Source and implement new technologies and tools to improve training and onboarding approaches, staying abreast of industry trends and emerging technologies to ensure our programs remain cutting-edge.
- Documentation and Reporting: Create and maintain comprehensive project documentation, including project charters, work breakdown structures, and progress reports, to ensure transparency and accountability throughout the project lifecycle.
- Change Management and Stakeholder Satisfaction: Employ change management methodologies to anticipate stakeholder needs and mitigate potential resistance, while also ensuring regular communication and satisfaction among all project participants.
- Quality Assurance: Establish critical paths, milestones, and delivery dates, and review client deliverables to ensure they meet acceptance criteria and align with project objectives.
Qualifications
- Bachelor's degree in a relevant field; advanced degree preferred.
- Proven leadership experience, with a track record of successfully leading and managing teams in a project management or training capacity.
- Strong understanding of training and development principles, instructional design methodologies, and project management best practices.
- Excellent communication, negotiation, and stakeholder management skills.
- Proficiency in project management tools and software.
- Certification in project management (e.g., PMP) and/or instructional design (e.g., CPTD) is a plus.
About Us
Acosta and Mosaic are the sales and marketing powerhouses behind the most recognized and proven brands with top retailers in the United States and Canada. We offer flexible services that maximize efficiency. Acosta has the talent and technology to build data-, reach- and relationship-driven strategies to execute those strategies, and the tools to monitor, track and optimize metrics-based results for customers and retailers.
Acosta and its subsidiaries, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting. Acosta may ultimately pay more or less than the posted range depending on candidate qualifications and locations. This range may be modified in the future.
Acosta et Mosaic sont les moteurs des ventes et du marketing derrière les marques les plus reconnues et éprouvées avec les meilleurs détaillants aux États-Unis et au Canada. Nous offrons des services flexibles qui maximisent l'efficacité. Acosta possède le talent et la technologie pour élaborer des stratégies axées sur les données, la portée et les relations pour exécuter ces stratégies, ainsi que les outils pour surveiller, suivre et optimiser les résultats basés sur des mesures pour les clients et les détaillants.
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