Network Technician

3 weeks ago

Beaumont, United States Cynet Systems Full time
Job Description:
  • The incumbent should with a minimum of 5 years of technical experience
  • Provide on-site hands and eyes support for end-users, 3rd party vendors, and IT support groups.
  • Hands and eyes support includes but is not limited to physical support (deploy, rack, stack, patch, cable) for iMacs, upgrades, device commissioning and decommissioning, component upgrades, swaps, change-out, basic configuration, troubleshooting, and lights-on verification, reboot/power cycle, etc.
  • The role requires the ability to safely lift heavy equipment and if required move equipment using a forklift.
  • strong ticketing experience is required as well as technical aptitude and the ability to research and solve complex issues independently.
Responsibilities:
  • Perform data center/server room/IT room facilities management operations for basic Hands and Feet administration duties that includes:
  • Physical support (Racking and Stacking) of servers, network devices, and other equipment during the support, changes, upgrades, commissioning, and Decommissioning activities.
  • Rack cabling, clean cable routing, and cable management within racks
  • Support for Component upgrades, swaps, change-out, Lights-on verification, and reboots.
  • Understand the installed infrastructure design at all locations including the potential impact on business services in the case of infrastructure issues/outages.
  • Perform infrastructure-related incident resolution, change management activities, and service requests or task completion via the ticketing system.
  • Maintain infrastructure facilities including hardware equipment, cabling/patching, and IT rooms in a clean, secure, and proper operating state to eliminate service disruptions.
  • Coordinate with OEM vendors and manage replacement of faulty parts under warranty, maintenance, and Return Merchandise Authorization (RMA).
  • Periodically recommend stock levels for critical infrastructure spares to ensure infrastructure incidents can be resolved within the documented SLAs.
  • Manage Data Center logistics, assisting with shipping, provisioning, and decommissioning processes.
  • ssist with asset and inventory management of hardware and data center supplies
  • ct as the local site interface for vendors (Telecommunications providers, Equipment vendors, and associated service partners/contractors, Backup media handling transport and storage service providers for tape backup, and Local facility management providers.
  • Complete infrastructure support-related security and controls and compliance-related tasks such as access reviews, risk assessments, controls verifications, facility inspections, and maintenance of verification logs.
  • Participate and support Client team activities in response to Incident/problem resolution.
  • Participate in Change Review Board (CRB) meetings to support change activities
  • Work with the appropriate team in developing appropriate communications to end-users, on planned/unplanned outages.
  • Perform required backup media handling support.
  • Provide rollout and implementation support for projects, and new technology programs including capacity management, device replacement, remediation, and retirement activities.
  • Provide infrastructure support for Cyber Security, Business Continuity Plan / Disaster Recovery, and Emergency Response activities both drill/exercise and real events.
  • ssist (e.g. temporary network setup) for plants and refineries' special activities (e.g. turnaround), operational events, and special business activities as applicable to the location being served.
  • Emergency response (on-call) support to system outages.
Health and Safety Responsibilities:
  • Take every reasonable precaution to protect the health and safety of fellow employees, themselves, and any other person at or in the vicinity of a work site; as well as, cooperate with all persons involved to that end.
  • Read, understand and comply with the companys safety policies, rules, procedures, and practices.
  • Notify management of any unsafe or harmful acts or conditions that may impact health, safety, or the environment.
  • Promptly report to management all incidents, including injuries, illnesses, and near misses.
  • Observe general principles of incident prevention and participate in the requirements of the safety program.
  • Use devices and wear PPE as per regulatory requirements and client's standards.
  • Refrain from causing or participating in harassment or violence.
  • Operate, use or maintain all tools and equipment by established or accepted procedures and practices.
  • When performing work on behalf of a clients work site, abide by the policies, rules, and procedures that are stipulated within the clients safety program.
  • Cooperate with any person exercising a duty imposed by the provincial OHS Act, Regulations, or Code.
  • Comply with the provincial OHS Act, Regulations, and Code.
  • Set an example for good safety conduct.

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