Servicenow Lead

1 day ago

Edison, United States Diverse Lynx Full time
Role: ServiceNow Developer/Lead/Architect
Location: Richmond, VA
Hiring: Fulltime Only

Job Description:
Responsibilities include:
  • Responsible for all aspects of the health, performance, operations, and security of the platform
  • Participate in the development of business requirements ensuring a thorough understanding of business needs and processes
  • Conceptualize, design, code, and test ServiceNow solutions that deliver new system capabilities, system enhancements or defects
  • Collaborate with fellow team members to improve the quality and scalability of supported systems and provide recommendations
  • Continuously monitor application performance and vendor recommended patches & upgrades
  • Assist with product roadmap & business capabilities that align with the application
  • Standard ITSM development/support including incident, problem, change, requests (service catalog) and knowledge management
  • Conceptualize, design, code, and test ServiceNow solutions that deliver new system capabilities, system enhancements or defects
  • Support & maintain applications by proactively resolving issues and enhance application stability
  • Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
  • Mentor other team members in implementation methodology, solution design, ServiceNow configuration and best practice
  • Experienced in leading ServiceNow implementation for global clients and implemented ITOM and ITSM modules such as IM, PM, CM, RM & Catalog along with integrations and CMDB, Hardware, Software Asset Management, Discovery, Service Mapping and Event Management
  • Strong working knowledge of ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, Release Management, etc.
  • Thorough understanding of ITIL processes, including Incident, Problem, Configuration Management, ITOM and Asset Management
  • Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features
  • Participation in the full software development life cycle: Analysis, Design, Coding, Testing and promotion into Production
  • Knowledge of system design and development used within Service Oriented architecture and web services integration (SOAP, WSDL, JAXWS)
  • Strong knowledge of Web 2.0 Technologies (Java Scripting, XML, HTML, AJAX, Jelly, CSS, PERL scripting, etc.), PowerShell
  • Development and configuration of Workflows, UI Pages (Jelly and Glide scripts), UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, Ajax Scripts, UI Policies, Script Includes and Security Rules
  • Day to day reporting
Qualifications:
  • ServiceNow CSA or CAD Certification
  • Bachelor's degree in computer science, management information systems, or related field, preferred
  • Minimum ten years leading technical teams with increasingly complex projects in a cloud Software as a Service (SaaS) environment and cloud ecosystem
  • ServiceNow Certified Implementation Specialist certification
  • 7+ years of experience working with ServiceNow
  • ITIL V 3 Foundation Certified


Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

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